Action Fraud Arvostelua 

I am compelled to formally express my dissatisfaction with Action Fraud following my experience of reporting a clear, evidenced case of fraud arising from a transaction on Vinted.

Having been sold counterfeit trainers—supported by written admission from the seller confirming the goods were fake—I submitted a detailed report to Action Fraud, including all relevant evidence. This was not a speculative allegation, but a substantiated case of fraud with unequivocal proof.

Despite this, I have received no acknowledgement, no update, and no indication whatsoever that the matter has been reviewed or progressed. Such complete inaction is both unacceptable and deeply concerning.

Action Fraud operates as the UK’s national reporting centre for fraud and cybercrime, funded by the taxpayer and entrusted with a clear public duty to record, assess, and respond to reported offences. In this instance, that duty appears to have been wholly neglected. The absence of even basic communication demonstrates a failure in process, accountability, and service delivery.

From a legal and regulatory standpoint, this raises serious concerns. Where credible evidence of fraud is submitted and no apparent action is taken, it undermines the integrity of the reporting system and risks allowing criminal activity to continue unchecked. Victims are left without recourse, while offenders face no visible consequence.

It is difficult to avoid the conclusion that this represents yet another example of a taxpayer-funded body failing to fulfil its intended purpose. The lack of responsiveness, transparency, and engagement reflects a system that is not operating in the interests of those it is designed to protect.

As a direct result, I have been left financially disadvantaged and without any confidence that the matter is being investigated. This experience has significantly eroded trust in Action Fraud as a credible authority for handling fraud reports.

Urgent reform is required to ensure accountability, proper case handling, and basic standards of communication. In its current state, the service falls well below what the public is entitled to expect.

Fraud ordered 4 items nd received 1 although its my preoaid order nd delivery boy is so batamej (vishnu yadav)

I am writing this review to warn others about my serious and disappointing experience with CanadianVisa.org

I paid a total of $4,899 USD to this company for immigration-related services. Before payment, their team was highly responsive and made strong promises regarding professional support and visa processing assistance.

However, after receiving the full payment, their behavior completely changed:

- The promised services were not properly delivered
- Communication became extremely slow and inconsistent
- My repeated requests for clarification and updates were ignored
- I formally requested a full refund, but no action has been taken

It has now been over two weeks without any resolution.

Holding such a large amount of money without providing the agreed service or issuing a refund raises serious concerns about their business practices and accountability.

I have all supporting evidence, including payment receipts and email communication records.

Due to the lack of response, I have already initiated:
- A formal fraud report with the Canadian Anti-Fraud Centre
- A bank dispute / chargeback process

I strongly urge others to be extremely cautious before engaging with this company or making any payments.

If my full refund of $4,899 USD is processed promptly, I am willing to update this review accordingly.

Waste of god dam time I reported fraud and as usual the police did nothing what so ever what is the point in having this service and us paying council tax towards the police when the sit on the backside doing nothing what so ever to investigate I may get a job as a police officer easy money sort your service out before I report you to the government

In 2019 I reported to the DWP that an individual had made multiple claims in my name.
In 2020 on my birthday I had to attend an interview under caution with the DWP.
I was happy to attend as I had evidence to prove that I did not make these claims - especially to be stupid enough to do it in my name.
They mentioned that they had CCTV footage of the individual and recorded calls.
This was good news to me and this was hard evidence proving it wasn't me.
How this individual was able to pass security and claim to be me is a mystery - We look nothing alike...
I chased this up every month with the DWP, Met Police and Action fraud.
All parties were so reluctant to help and there was a lack of urgency.
Despite my reporting and notes on the system till this day 2026... 6 years later the DWP have not done anything about this and have continued to take payment from my wages.
This has caused me a lot of stress over the years especially during Covid where I had to claim - nearly a 3rd of the benefits was taken back by the DWP so I had nothing to live on for the month.
I have started a new Job in the new year and recently had a baby. I made my most recent report last year and have not heard anything back since. This individual is still out there living their best life while a victim has to suffer for their actions. The DWP owes me hundreds back from wages taken from me and some sort of compensation for dragging this in for 6 years. Some people would have killed themselves by now.

Useless service. I reported fraud to the police...as expected the police did nothing. Contacted by a nice chap from Action Fraud. He collected lots of information from me, like he was going to help me. Then of course could not do anything. He suggested a report the fraud to my bank as he was sure my scenario was covered by a new law.

Based on this, I went through all the trouble of reliving the issue, collecting all the evidence, filling in forms etc, and ultimately reporting to the Financial Ombudaman, and after all that I'm told that there is nothing they can do.

Long story short, action fraud gave me the wrong advice. I wasted time and relived considerable stress explaining what happened and getting my own bank accounts frozen in the process whilst they figure out whats going on. I wasn't planning on doing anything, as the police and every ombudsman is totally useless. They simply do NOT act, and just want to collect data as other people have said.

Very polite when first contacted them about scam, took all details, but didnt as for proof. Totally suprised when I got a reply within a few hours stating case closed.
It was waste of time.

Auto close complaints with erroneous codes. Ignore VRR. Escalations to City of London police are ignored, this service stands in the way of serious fraud being reported and allow named criminals to get away with defrauding thousands of people. No wonder crooks are so blatant in this country, ActionFraud makes it impossible to report fraud.

I been scammed 😭 by scam people they from out side country, they got my documents I reported to actioned fraud people has done nothing but failed to do their job right as they trying to de-stress and emotionally me out, trying to kill me slowly like West Midlands police failure lazy people still waiting for action fruad police it's been over a weeks and they said they come back not come back to me as they, and they haven't come back yet

I had just been on a clothing. Website, which turned out to be a scam and have never heard from them. Since the email on their website is fake, the mobile number is a normal mobile number not a business number and obviously permanently turned off. I tried to report this as a scam and fraud to action fraud. Who we pay tax to help the public being scammed online by this fraudsters they stole 539 pound out of my bank and never heard from them again. And now can't get in touch with them. I've received an email back from this report. Action fraud informed me they won't be taking any further action. Based on the information, the information I gave them, they didn't give it 20 minutes before they made that decision. So they certainly didn't investigate the fake email or the fake business mobile number provided on the site. It's an absolute disgraced. This country will never be stopped being scammed and people's hard. Earned money robbed and we pay tax for their service. It should be a total reform of action fraud. For a failing to the public in such a disgusting way

My experience with Action Fraud has been extremely disappointing and has left me questioning the purpose of the service.
Both myself and members of my family have reported genuine cybercrime incidents, providing detailed and verifiable information. In one case, this included the individual’s name, address, limited company details, and associated bank account information. Despite this, the report was ultimately closed with the explanation that there was “insufficient evidence to pursue a conviction.”
This raises serious concerns about how reports are assessed and what level of evidence is actually required before action is taken. From a victim’s perspective, it feels as though reports are simply logged and closed, rather than properly investigated.
The process creates a false sense of reassurance that fraud is being addressed, when in reality there appears to be little practical follow-up or accountability. Victims take the time to gather evidence and submit detailed reports, yet receive no meaningful support or outcome.
Until there is greater transparency and clear evidence of investigations progressing where identifiable information exists, it is difficult to have confidence in the effectiveness of the service.

Waste of time, reported a Cyber crime and they didnt want to know, called them twice spoke to a lady who put the phone down on me, as she couldnt answer my question. If you submit their form with details you cant upload any evidence as they will ask for this after you have submitted form. You then receive a email to say that your form has been looked at and due to lack of evidence the case is closed. What a joke this is

Today I spent 1.5 hours trying to report a bank card fraud on my account. I diligently completed every bit of information that was asked for and almost at the end was closed down without any good reason.
I have reported it already to my bank but thought it a good idea to inform this new government office too in order to help others. What a mistake! The IT is clunky and not user friendly - after failing on the website I tried the chat line and calling but both systems busy - probably because of people like myself trying their best to use the online form that doesn’t work.

Just rang (in)Action Fraud to report phone spoofing, and honestly, I’d have had a more productive afternoon shouting my complaint into a hedge. What an absolute masterpiece of wasted time. Why does this service even exist when their “deterrent” for cybercrime appears to be a conviction rate so low it needs a microscope and a prayer to detect it?
There’s no human interaction whatsoever—just an automated phone system so labyrinthine and joyless it makes Dante’s Inferno feel like a spa weekend. By the time the robotic voice finished its 47th menu option, I was ready to confess to crimes I haven’t even committed just to escape.
Meanwhile, cybercriminals are out there absolutely howling, kicking back in their swivel chairs, laughing their WINsocks off, and probably spoofing my number again for sport.

Rubbish site. I think it needs a major overhaul because when I tried to report a fraudulent use of my card the question were unrelated and irrelevant. It started ok but went onto another planet which did not allow me to submit the problem. The bank had to cancel the card and I have to wait 5 days at the most for a replcement. The site needs to be simplified and concentrate on the issue without stupid unrelated questions.

I must have been among the first consumers to access the Report Fraud website on January 20, 2026, the day it launched. I'd previously reported fraud to its predecessor Action Fraud and found the process frustrating and, ultimately, pointless. Sorry to say, the new platform, which the City of London Police promised would be 'the most significant evolution of our national capability' fell very short of the mark when it comes to user experience. I created a new account and tried three times to file a report. Each time, the platform fell over, wiping all the evidence that I had taken 20 minutes filling in. So I phoned the reporting hotline and gave the information to the call handler who seemed more interested in making sure I didn't need victim support, which I'm sure is really important for some crime victims, but surely having a system that accurately records, in as much detail as possible, evidence that will lead to arrests is the priority here. I wasn't even asked or given the opportunity to share the screen shots I'd gathered. It took all of two hours for me to receive an email, telling me the case had been classified a '19A', which it went on to explain means it didn't qualify for further investigation because 'there are insufficient lines of enquiry to warrant such dissemination'. Really? This was a mobile phone upgrade scam that has been well-documented (I sadly discovered later) and was ongoing (the scammers were still trying to contact me to insist I take delivery of a phone they'd hacked into my account to order). A security advisor at EE had previously told me that there was no point playing along with the hackers to gain further information because the stolen phones in this complex scam would go to Post Office Boxes and (quote) 'the police could monitor them if they wanted, but they don't' aka it's not worth the effort trying to help the police with their inquiries. Fraud is currently the biggest crime in the UK, creating misery and hardship for millions of people and feeding corruption that organises money-laundering, trafficking and worse. And this is the best we can do?

Why isn’t any police or fraud section blocking the site Mabel and Daisy purporting to sell handmade clothes from Devon but selling market clothes nothing to the standard advertised.
So many people have complained an about losing money and receiving poor quality goods from a China warehouse.
How long is Mabel and Daisy being allowed to advertise and sell fraudulently.?
Why aren’t their adverts blocked? Sadly Action Fraud seems to do nothing but commiserate if anyone is ripped off. Does it ever take action as so many people have gone to them and it’s like going to a counselling meeting with no intention to inform fraud people or internet police. Mabel and Daisy are breaking the law with false adverts and goods. Is there anyone out there who deals with this or does Action Fraud just offer pity instead of taking action

Susan Blackhall

absolute waste of time and a complete waste of tax payers money. This need to be closed down as soon as possible!

Useless, just like everything else in this country. People can do a crime and it's ok, nobody will do anything about it.

Someone stole my house when I was in hospital long-term (pretended to be a lettings agent, forged my signature on a rental contract, and started collecting rent from a "tenant" I knew nothing about, which all went into his own pocket). When I found out I filled in a form with Action Fraud, filled in the form at 1am on a Sunday and got an automated reply 2 minutes later saying they couldn't investigate due to insufficient evidence when I was able to provide tons of evidence including a statement from the tenant and the forged tenancy agreement.

It's obvious no one actually read the fraud report. Everything just gets denied automatically.