Action Fraud Arvostelua 

most pointless org in the history of the world, you fill out all the shit and they just do nothing 😂 just like the regular uk police

My review was removed, so I will post again. Action Fraud has not helped me in anyway and the scammer still has accounts on Instagram and Facebook. This means more victims. As we live in a country of free speech I seriously hope that this time around my review won't be deleted. The whole experience of being scammed has left a deep impact and I had nowhere to turn. It is upsetting to see that the scammer is allowed to just do what he wants to do which is destroying lives.

The first call I made, I waited for over 10 minutes to get through and then my call was dropped. The second call I made was answered by someone that was extremely unhelpful and couldn’t explain anything about improving my security or how scammers could have obtained my name and mobile number. What a waste of time and effort. A wholly ridiculous service.

Utter tripe. Who reports anyways why should people. Got conned by builders £30000 this shit heads can’t even knock their door.

Builders rogue conning people left right and centre and this lot or police or any one do F all. Bunch of w@nkers! Nobody should report to this lot got a problem deal with it yourselves!

Useless
Customer Support they won’t call back if the phone call is dropped.
When you call customer support after waiting in the queue phone call is disconnected.
Waisted my time to report fraud.
That’s why crime is very high because nobody cares.
Sistem is sick and criminals and scammers are everywhere.

Not surprises to see these negative feedbacks - it is a shame there is no minus star option.
After long report and phone conversations about organised criminal group of people who robbed 100s of people for at least last 10 years using the same scam I was referred to civil court. While admitting themselves they are aware of that group of people but unfortunately they can't help.

Absolutely waste of my time and effort
Gave them all the info (phone number,bank account,email ) and they couldn’t do anything after a month .. do yourself a favour and don’t waste your time

Like most of the other reviewers on here, I found so-called ‘Action Fraud’ to be completely and utterly useless. I had all the details of the crime that had taken place - name, address, dates, invoices etc etc - and they subsequently did precisely NOTHING!!! If anything they made the situation even more distressing by offering the prospect of justice only for me to later discover this was but a pitiful illusion. An absolute disgrace of an organisation who should be held accountable for their complete indifference and ‘inaction’ - maybe I could report them to Action Fraud? I’m willing to bet whoever runs this shabby and embarrassing enterprise is on a healthy six-figure salary (with a nice pension and expenses) for doing sweet F.A. Utterly disgusting and should be either be properly resourced so they can do the job they promise to do or be shut down ASAP. My genuine advice to you if you have been defrauded? Don’t bother - you will only waste your time ‘jumping through hoops’ and end up feeling as angry and frustrated as I did. By far, the worst ‘public service’ I have ever encountered or experienced. Truly pathetic. I expect their frankly insulting ‘cookie cutter’ response to follow soon.

Completely useless service and if I could give it zero stars I would.
All they appear to do is take your report, do nothing at all with it and at the 28 day point, an automatic reply is generated saying they do not have enough information to pursue a line of enquiry.
The fact that you cannot now report fraud to the police directly (as they direct you to action fraud) just shows all that action fraud really is, is a way to fudge the police figures by claiming they have reviewed the matter within 28 days and then claiming they don't have enough to go on. It is just a way to manipulate the figures and give the police the opportunity to do nothing.

In my case, I had full evidence what happened, had the fraudsters bank account details, his actual real name and his actual address he resides at, but after 28 days on the dot, Action Fraud came back and said they did not have enough to pursue a line of enquiry with the police. What do they want to actually do anything, a video recording of the person signing a confession in blood!

Absolutely ridiculous service that has just been put in place to fudge the police figures

I am happy with the service yesterday I called action fraud regarding my scam done by Fortray global service it’s a scam company it took money and promised to give training but on the name of training they provide class with us by simplilearn which is not real time project and give cv where they put experience that this student work in our company as what ever course he/ she enrolled and give fake references and took more than £2500 I am a victim they target psw holder students so that they can waste as much as time and then refuse to give money back or job but while joining they claim it’s job guarantee or money back when I put reviews this company try to threatening me and blackmailing me to remove review but i am not going to remove because it’s genuine and it will help 100 of students to be not scam like me I know that I lost my money but I wanted to report this scam so that no thẻ student will suffer and miss joy she listen my story guide me what can I do next I am so happy that uk government is so helpful and there employees are very good happy with the service I hope they will definitely do investigations

Better off keeping it to yourself, within the last half year had a brutal scam £2500 stolen as well as someone breaking into my car stealing around £500 worth, tonnes of evidence behind both, still nothing. All near the time of a minor court case for a separate traffic incident where they maximised charges on the fine as much as possible and banning me from driving for a month for my first ever offence. Couldn't afford renewal for my car insurance for months being the only driver in my household, 0 remorse, avoiding the legal system at all costs from now on. They refused to provide the police footage of me getting pulled over after I begged for it. 1.5mm on a car just purchased and i showed a receipt of purchase of tyres on the same day to be fitted next day.

I contacted this company after The Royal Hotel in Whitley Bay and Booking.com did not pay a refund. They are clearly scamming me and Action Fraud could not care less. Having contacted them on a another matter last year I noted the communications were standard letters, not even personal. Probably sent to everyone. They do not do anything. They are a waste of tome and energy. why are they allowed to operate? It seems anyone is allowed to scam you and take money they cannot be touched, this company aids and supports such companies and people.

I called Action Fraud on the advice of a letter from the Serious Fraud Office (SFO). The issue concerns property of more than £500,000 value. Spent 2 hrs on phone, provided a large amount of detailed information as requested. Got what I imagine is a standard ‘not possible to help’ email within about 2 hrs. Searched Action Fraud Ltd on official House database. 2023 filing shows average 1 employees during year and 2024 shows average 0 employees. Utterly useless and I’m now just hoping I won’t be charged too heavily on their 0300 phone number I called. This company should be shut down

scammed on Market place. Informed Action fraud, they "logged data" then nothing. Informed the police at Thames Valley, not interested. made contact with Kent police. Not interested. Tomorrow I will set up to start scamming people, sounds like easy illegal money to me

Another Governmental sham of a service. I contacted them with clear evidence of company who scammed me and dozens of others. Like Trading Standards, they did nothing. It is clear to me that there is no realistic protection of the public from fraudsters. Another customer of this appalling company has set up a website collating all of predominantly negative reviews to try to warn future victims. Most reasonable people would assume that it was the job of the authorities to protect the public but unfortunately we have been failed so spectacularly that it is left to one person to take action.
UPDATE. Following the corporate gobbledygook in AF's response saying I hadn't given them " a lead", I was able to provide them with a receipt for the money taken, emails from the company admitting their liability, copies of accounts from many others who had experienced the same treatment, details of the name of the owner of the company and details of the 14 other companies he owns that are either going into liquidation or are way behind in submitting accounts AND the Web address where he advertises hosting future events at his boarded up premises. However, Action Farce still aren't interested... I feel sorry for people whose holidays will be ruined next year and won't be refunded. They deserve protection but sadly won't get it.

I submitted a report and the website states 28 days for a response. I gave additional information and the chat said it didn't change the date for a reply. But it does. Hence 7 weeks later I was told there is not enough information. Yet the police have the ability to find the location of the person via the email address.
Yes I am out of pocket but my main concern is that the fraudsters continue to advertise and I can't stop it.

So how serious does it have to be to stop a major scam

Please don't waste your time in filing a report as nothing will happen. No wonder fraud continues if the police do nothing

Edit- the reply states that Action Fraud does not investigate Fraud. That being the case then the website should give additional information as to where to report it to stop this major scam. I've tried trading standards - again just general advice. I want this major scam stopped for others but I have no idea where to report it. The Action Fraud Website could provide that information ?

Some time ago my wife was told by a trusted accountant that she would have to pay £8000 inheritance tax on a property she inherited from her mother. The accountant asked her to transfer the money into his 'Client's Account' so that he could forward the payment before the deadline. Nine months later my wife received a letter from Inland Revenue saying that an amount of £1736 had not been paid and was still outstanding. We tried desperately to contact the accountant but he avoided us and that is when we realised that she had been defrauded. This meant that not only had she lost the £8000 he stole from her but she still had to pay the true inheritance tax amount of £1736 plus interest. I contacted Action Fraud and after an hour of questioning the agent decided that we did have a case and that they would investigate. He also gave us a case number. Many months passed and Action Fraud had not contacted us so I called them to get an update. I was shocked to be told that they had decided not to proceed with an investigation because, as they receive thousands of complaints every month, they have to prioritise the cases they take on. To this day, Action Fraud still ask the public to contact them if they believe that a fraud has been committed but they are just another arm of the Government that is no longer fit for purpose. Neither my wife nor I have recovered from this injustice and she is suffering from serious health issues because of it. Shame on you 'No-Action Fraud'. I shall never forgive you for the pain and suffering you have brought to our household.

I phoned to provide the names of fraudulent BG employees & the name and phone number of another scammer!
Dean answered my call, I began explaining the issues. However, he then said I needed to choose a 'memorable' word for my online account. I thought this was strange as I already had an account. I was also reluctant to provide this but he said he couldn't take any details from me until this was set up, so I had no choice. He said it would take a while to update my account but he would phone me later. He said he would phone at 3 o'clock and take the details from me.

However, he failed to phone!

He actually noted a 'technical issue' on my account at 12:23, which was before our phone call ended at 12:28! Clearly, he had a hidden agenda & no intention of logging any details I provided!

This was deplorable!

Despite me giving them car registration, name and bank account details for a cowboy builder apparently not enough evidence exists to warrant an investigation!!
I have CCTV that clearly identifies them but not been asked for it.
No wonder such fraudsters operate with impunity.