A horror show
In June 2024, I applied for store credit at Value City Furniture in Plainfield, and Linda, the finance associate, helped me out. Little did I know, she would later become the source of this whole ordeal.
I bought a mattress, a couch, and a loveseat, all set for delivery in July 2024 to my new place. The mattress arrived first, though a few days late, followed by the couch. However, the loveseat was on "back order" until August. I decided to swap the loveseat for a chair, but then they said the chair was also on back order until September. At this point, I was fed up and asked them to pick up everything because Linda and Laura at VCF finance had been inconsistent, confused, and dishonest, leading to more confusion as they failed to collaborate effectively.
In August, the VCF truck came to pick up the couch, but I never received the back-ordered items. Meanwhile, Acceptance Now Finance, which handled VCF, became Acima at Bob’s, adding even more confusion. Linda had quit, leaving multiple customers, including myself, in the dark about their orders. I had to drive 30 minutes to different VCF locations seeking help.
I ended up working with another associate who was doing her best to clean up the mess Linda left behind. After making payments, returning the furniture, and only keeping the mattress, I was shocked to learn I still had nearly $5,000 to pay. I refused to pay that much for just a mattress and demanded they come to pick it up. Yes, it had a warranty.
Finally, after waiting another month, a Rent-A-Center truck arrived. They took the plastic-wrapped mattress from my house, threw it off the truck onto the grass where dogs do their business, and said their manager told them they couldn't take a used mattress (even though it was still in plastic). I explained this had already been discussed with Acceptance Now, VCF, Bob’s, and Acima, but none of them seemed to communicate with each other. I asked why they threw it on the ground instead of leaning it against the truck. Chris, the RAC delivery guy, said he would just leave it in the grass, now dirty, and suggested a homeless person could take it. I was appalled.
The second driver had a calmer demeanor and explained the manager's decision. I called DeAndra at Bob’s, who I've been working with. Apparently, their records didn't show that I ever returned the living room set! She now has to coordinate with VCF, Acceptance, and a corporate contact named Nathaniel to figure out why the furniture hasn’t been removed from my account. On top of that, their records don’t even show that I bought a mattress, mattress pad, or warranty!
Today's date: Nov 12, 2024 and no resolution.
Value City Furniture
Address: 2437 E Main St, Plainfield, IN 46168
Bob’s Discount Furniture and Mattress Store
Address: 8603 Allisonville Rd, Indianapolis, IN 46250