A1 Approved Arvostelua 

725
TrustScore 3/5 tähteä

2,8

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Bought a 2016 E class from Junction 17, paid for A1 warranty for the year, handbrake stopped working and they are refusing to cover it. From my experience dealing with them, they will give you 1 sente... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I only recently had purchased a used Mercedes convertible and the dealer gave me a 3 month warranty. Within 6 weeks I experienced a problem closing the roof so took it to an independent Mercedes garag... Näytä lisää

Yritys on vastannut

Saanut 4/5 tähteä

Emails answered quickly. Ellie was particularly helpful. Everything explained fully. (Might not be what you want to hear in terms of having to top up payment yourself for the labour charge as the war... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

If I could leave a minus score I would. I have never ever in my life left a bad review until now. It has taken me over 4 months to get a garage to actually deal with a warranty company as they have... Näytä lisää

Yrityksen tiedot

  1. Autohuolto
  2. Autotarvikkeet

Erilaisten ulkoisten lähteiden tuottama tieto

Used Car/Van/Bike/Motorhome guarantee schemes that actually work for both customer and dealer. A refreshing change in the market. DM for more info


Yhteystiedot

2,8

Keskitasoinen

TrustScore 3/5 tähteä

725 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 85 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 48 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

2,8

Kaikki arvostelut

(725)

115 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Amazing result on warranty claim

Great service and they approved the repair within a few hours. No issues at all - highly recommend

17. helmikuuta 2026
Oma-aloitteinen arvostelu
A1 Approved-logo

Vastaus yritykseltä A1 Approved

Dear Khilan,
Thank you for the review.
I will pass your thanks on to the team.
Kind Regards
Claims Department

Saanut 1/5 tähteä

Overall a bit pointless

Overall a bit pointless. I had 2 issues on my car, one an ABS ring, not covered, another part of the turbo, not covered.

17. helmikuuta 2026
Oma-aloitteinen arvostelu
A1 Approved-logo

Vastaus yritykseltä A1 Approved

Dear Adam,
Thank you for the review.
We understand your frustration about the ABS ring, we was informed this was heavily corroded and that's why it wasn't covered.
The turbo issue we wasn't made aware of.
Thank you
Claims Department

Saanut 1/5 tähteä

SCAM

SCAM! DO NOT CONSIDER

I had the platinum warranty cover that clearly states it covers the radiator. My radiator suddenly cracked and led to my engine overheating so needed urgent repair.

They refused to pay out claiming it was wear and tear.

Any claim they will just say wear and tear.

An absolute scam of a company. I would avoid with a barge pole.

4. helmikuuta 2026
Oma-aloitteinen arvostelu
A1 Approved-logo

Vastaus yritykseltä A1 Approved

Dear Mr Cook,
I note your cover expired on 23.11.25 and then you took out a new cover on 21.01.26 and within 1 week opened a claim for a radiator.
The radiator job was completed on 28.01.26 and your chosen garage book at least 1 week ahead (confirmed with the garage) meaning the fault was present at the point of taking the cover and was probably the reason why you took the cover.
The work was completed without our prior approval and upon looking at the image of the radiator we can see the bottom 2 rows were clearly deteriorated.
Having looked at the facts it doesn't paint good light on you.
Kind Regards
Claims Department

Saanut 4/5 tähteä

GREAT SERVICE

I HAVE USED A1 WARRANTIES TWICE IN THREE WEEKS,I WAS DEALT WITH QUICKLY AND WITH MINIMUM FUSS,THE STAFF WERE REALLY HELPFUL AND MY ISSUES WERE RESOLVED VERY QUICKLY,I CANNOT RECCOMEND THEM HIGHLY ENOUGH!
P.ASHTON (MANCHESTER)

12. helmikuuta 2026
Oma-aloitteinen arvostelu
A1 Approved-logo

Vastaus yritykseltä A1 Approved

Dear Peter,
Thanks for taking the time to leave a review, we really appreciate it and we will pass your feedback on to the team.
Thank you
Kind Regards
Claims Department

Saanut 1/5 tähteä

Terrible, waste of money!

Terrible. Not worth the paper it is written on. We broke down as the alternator has gone on our car. A1 are only paying a tiny fraction of the cost including a ridiculously low payment for labour. They are claiming the job will only take an hour, paying labour at a rate below any garage I know of, and all the parts that are required to complete the job other than the alternator itself are not covered.

8. helmikuuta 2026
Oma-aloitteinen arvostelu
A1 Approved-logo

Vastaus yritykseltä A1 Approved

Dear Tara,
Thank you for the review.
The warranty will only cover the failed item and the book time to replace said failed item, it doesn't cover good engineering practice and the labour to commence good engineering practice.
I am glad to see we have done exactly what your terms cover for you.
Thank you
Claims Department

Saanut 5/5 tähteä

Everyone I communicated with at A1…

Everyone I communicated with at A1 Approved was very courteous, professional, and they dealt with my claim very quickly

5. helmikuuta 2026
Oma-aloitteinen arvostelu
A1 Approved-logo

Vastaus yritykseltä A1 Approved

Dear Phil,
Thanks for taking the time to leave a review, we really appreciate it and we will pass your feedback on to the team.
Thank you
Kind Regards
Claims Department

Saanut 5/5 tähteä

Broken gearbox

I brought a 2nd hand car that came with an A1 Approved warranty for 6 months. Unfortunately within 2 months of purchase the car developed a leak from the automatic gearbox ,which turned out to being a whole gearbox rebuild/new clutch etc.
The bill came to £3700 ! Ouch ,so we claimed under Warranty and after about a week A1 approved agreed to pay £2000 which was the maximum single repair cost as shown in the warranty booklet.This is totally acceptable to us and to be honest we were expecting a fight to get that much ,but they dealt with the garage throughout the process and paid when they said they would.
So although we still had to pay a considerable sum of money ,it was less than half what it could of been .so THANK YOU A1 APPROVED

4. helmikuuta 2026
Oma-aloitteinen arvostelu
A1 Approved-logo

Vastaus yritykseltä A1 Approved

Dear Martyn,
Thank you so much for the detailed review.
It is really nice for a customer to understand we have limits to what we can help with, but, that we will always help where we can.
Thank you for the genuine review.
Kind regards
Claims Department

Saanut 1/5 tähteä

I bought a Platinum Warranty for a year…

I bought a Platinum Warranty for a year as recommended by the car dealer but recentlyhad to make a claim, after being asked to avoid main dealers i eventually found three garages capable of carrying out the work (jag ipace heater pressure unit 8-9hour job), I.ve had to make numerous phone calls to chase this up as A1 seem incapable if keeping customers informed and eventually found out ,from the garage, that they had decided that the work should be done in 4hrs instead of 8 and reduced labour cost by 30%. I,m ending up paying more than 50% to have the car repaired. Warranty is not fir for purpose if you have a specialist vehicle so look at other options, this one's not worth the money

19. tammikuuta 2026
Oma-aloitteinen arvostelu
A1 Approved-logo

Vastaus yritykseltä A1 Approved

Dear Michael.
Thank you for the review.
The reason we ask you to stay away from main dealers is because you have a labour cap and the dealers charge way more than your cap and more than double of your appointed garage.
I do have to question as to why the garage have quoted us 15 hours labour if they have confirmed to you it can be done in 8, the book time is 4.
I am pleased to see we have approved £1,243.62 towards the works needed. We do approve this directly with the garage as they are the ones who submit the claim on your behalf.
Kind Regards
Claims Department

Saanut 1/5 tähteä

Keep your money in a jar towards repairs Not A1

Hi, Claims NOT approved, just to let you know, I am cancelling my ongoing card payment. Further to my failed claim for the second part of the repair to my vehicle, I found our phone conversation very unhelpful. The gist of which was that if it's not approved, we are not paying. The first part was (blamed the garage for incompetence).
I will not go into the reasons why the car needs further repairs because you are not interested, only interested in taking people's money and being as obstructive as possible to avoid paying for genuine repairs. I was made to feel like I was trying to con you, but it's the other way. I have had this Gold Warranty Policy for at least 3 years, costing £1188. You only paid half the first stage of the last repair, and for one replacement spring from a previous repair. Looks like a profitable option not to approve or make it very difficult to get repairs approved, requiring video evidence of the problems, proof of servicing, etc

I would not recommend your warranty to anyone. very obstructive to get genuine repairs. There might be a reason for this
Information for all limited companies is available at Companies House and via the internet

Not impressed, Brendan Gribben

15. joulukuuta 2025
Oma-aloitteinen arvostelu
A1 Approved-logo

Vastaus yritykseltä A1 Approved

Dear Brendan,
As we have already explained we do require evidence of an issue to submit a claim for you, like the 2 claims we have paid previously.
This time you had the work done without any approval from us, it then transpires that the repair failed and the vehicle needed a second repair that was done again without any approval. This is exactly why we ask for evidence so this doesn't happen.
Kind Regards
Claims Department

Saanut 5/5 tähteä

Very nice company

Very nice company, had a 02 sensor go. They asked for a fault code and quote then approved within 1 hour. Thank you

8. tammikuuta 2026
Oma-aloitteinen arvostelu
A1 Approved-logo

Vastaus yritykseltä A1 Approved

Thank you for the positive review, we are pleased to have helped you.
Thank you
Kind Regards
Claims Department

Saanut 5/5 tähteä

Quick easy and professional

Quick easy and professional when making a claim for a front broken suspension spring and prompt payment made to the garage

14. marraskuuta 2025
Oma-aloitteinen arvostelu
A1 Approved-logo

Vastaus yritykseltä A1 Approved

Thank you for sharing such positive feedback.
We’re delighted to hear that the claims process felt quick, easy, and professional for you, and that the payment to the garage was handled promptly. Resolving issues smoothly is exactly the kind of service we aim to provide.
Your comments reinforce our commitment to making claims straightforward and stress‑free, and we truly appreciate the review.
Thank you.
Kind regards
Claims Department

Saanut 5/5 tähteä

These have helped us out alot with new …

These have helped us out alot with new calipers when we first got vehicle as we had some issues also broken coils springs and also yesterday they help us bye refunding half back they couldnt help with rod end ball joint as this was worn and not broken witch is wear and tear unfortunately but they have really helped us out i definitely will be looking at renewing most ot advisers iv spoken with have been lovly and straight forward even if in past they havent be able to approve but most of the stuff we've had issue with they have approved bar one issue

28. tammikuuta 2026
Oma-aloitteinen arvostelu
A1 Approved-logo

Vastaus yritykseltä A1 Approved

Thank you for taking the time to share such a detailed review.
While some items such as the track rod end ball joint falls under general wear and tear and can’t be covered, we’re pleased that most of your claims have been approved and handled smoothly.
Your comments about our advisers being lovely and straightforward mean a lot to us—we aim to keep the process clear and fair, even when we can’t approve everything. Knowing you’re considering renewing is the best feedback we could hope for, and we truly appreciate your trust in our service.
Thank you
Kind regards
Claims department

Saanut 5/5 tähteä

my claims not dealt with Integrity of A1

my claims were acted on straight away so my car was fixed in grate time, How ever A1 failed to pay the full amount, despite me having the best and top warranty they offer, i also paid in full, so any problems with my car was covered. but they didn't apply with my warranty term's i paid for. Debbie Howles

8. joulukuuta 2025
Oma-aloitteinen arvostelu
A1 Approved-logo

Vastaus yritykseltä A1 Approved

Dear Debbie, Thank you for sharing your experience.
I am really please we have been able to help with your claims, I note that we didn't cover the full amount and i can see this is because of the excess charge and the diagnosis charge from the garage. We will look at changes to our warranties to make the customer more protected.
Thank you.
Kind Regards
claims department

Saanut 5/5 tähteä

Knowledgeable staff

CLAIMS ARE HANDLES PROMPTLY AND WITH TRAINING TRAINED INDIVIDUALS WHO ALL HAVE GREAT KNOWLEDGE AND UNDERSTANDING

14. tammikuuta 2026
Oma-aloitteinen arvostelu
A1 Approved-logo

Vastaus yritykseltä A1 Approved

Dear Nicky,
Thank you for your feedback.
We’re delighted to hear that you’ve found our staff knowledgeable and well‑trained, and that claims are being handled promptly. Providing clear understanding and professional support is something we take pride in, so it’s great to know this has come through in your experience.
Your comments are truly appreciated and will be shared with the team as recognition of their hard work.
Kind Regards
Claims Department

Saanut 5/5 tähteä

My experience with A1 Approved has been…Faultless

My experience with A1 Approved has been nothing less than faultless, they have helped me out within hours of sending them emails, with absolutely no hesitation when they have been given the correct information from me or the garage. Trustworthy and worth the money.

11. joulukuuta 2025
Oma-aloitteinen arvostelu
A1 Approved-logo

Vastaus yritykseltä A1 Approved

Dear Michael,
Thank you for such a glowing review.
We’re thrilled to hear that your experience has been faultless and that our team was able to assist you within hours of receiving the correct information.
Your feedback is greatly appreciated and reinforces our commitment to keeping the process smooth and reliable for every customer.
Kind Regards
Claims Department

Saanut 5/5 tähteä

Excellent throughout our claim

Excellent throughout our claim. We had a very straightforward experience, within 12 hours of the repairing garage submitting the report of the fault and work needed -A1 approved the claim and amount. Within 1 hour of me submitting the invoice the money was transferred to me. This really helped us out as it was an expensive repair. So glad we took out the warranty. At renewal we took the opportunity to improve our cover. Everyone that I contacted via phone or email were excellent. Great service thanks team A1

23. tammikuuta 2026
Oma-aloitteinen arvostelu
A1 Approved-logo

Vastaus yritykseltä A1 Approved

Dear Vanessa,
Thank you for such a detailed and positive review.
It’s also great to hear that you chose to enhance your cover at renewal and that every interaction with our team, whether by phone or email, has been excellent. Your appreciation means a lot to us, and we’ll be sure to share your kind words with the team.
Kind Regards
Claims Department

Saanut 5/5 tähteä

First class service

On my initial communication with A1 Approved I was asked to provide a copy of the scan tool diagnosis and invoice for the replacement part and my claim would be reviewed. Within twenty four hours of them receiving this they confirmed that my costs would be reimbursed and three days later my bank account had been credited.
This was my first experience of a mechanical insurance claim but I wouldn’t have any hesitation in recommending A1 Approved.

18. joulukuuta 2025
Oma-aloitteinen arvostelu
A1 Approved-logo

Vastaus yritykseltä A1 Approved

Dear Gary,
Thank you for sharing such a thoughtful review.
We’re delighted that your first experience with a claim was so smooth and straightforward.
It’s wonderful to know you wouldn’t hesitate to recommend us—your trust and confidence mean a great deal, and we’re proud to have provided a first‑class service.
Kind Regards
Claims Department

Saanut 3/5 tähteä

Trying to get all the required…

Trying to get all the required information together was lengthy causing delays to the repairs after facing a lengthy wait to get into a garage

10. joulukuuta 2025
Oma-aloitteinen arvostelu
A1 Approved-logo

Vastaus yritykseltä A1 Approved

Dear John,
Thank you for sharing your experience.
We’re sorry to hear that gathering the required information felt lengthy and added to the delay, especially after already waiting to get into a garage. We understand how frustrating that can be when you just want your vehicle repaired quickly.
Kind Regards
Claims Department

Saanut 1/5 tähteä

Do waste your money

Do waste your money, they will sell you a dream. But when it comes to a massive problem with your car. They will fob you off. They won’t even look at the car for you. They would just say it’s not covered yet I paid for the gold package. And they’re not even willing to look at my car that I’ve been quoted £7000 to repair and I’ve only owned it for a few months. Absolute joke of a warranty company do not waste your money. Their reply to this review. That is a mechanical fault. I’ve took my car to the garage to have two tyres changed for my MOT. The bushes and arms of that worn the tracking can’t be adjusted. This was diagnosed by the garage. They couldn’t physically do the tracking because of how worn and excessive play was in the bushes. These guys are making out I’ve took it for a health check then diagnose these problems. The facts are one garage couldn’t not physically do the work due to the state of the bushes. I then took my car for a second opinion and got a full health check. Costing me 5700. I take full accountability of the brakes and discs. That is general wear and tear. All of the other problems should be covered under warranty. You need to get your facts right before jumping into conclusions. Thinking you’re smart replying into this. But please acknowledge the facts. Idiots.

27. tammikuuta 2026
Oma-aloitteinen arvostelu
A1 Approved-logo

Vastaus yritykseltä A1 Approved

Dear Sean,
You have owned your vehicle around 12 months now and the quote is for brake pads and discs, tires and tracking, excessive play in lower arms. All of these are natural progressive wear and deterioration of owning a motor vehicle. None of the issues are down to a sudden and unforeseen mechanical failure causing sudden stoppage of its function. The issues are simply maintenance issues that we cannot help with.
Kind regards
Claims department

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