1610 Arvostelua 20

Dorchester. Swimming changing rooms constantly smell of urine. The toilet near the entrance never looks to be cleaned and are left in quite a mess.

Staff are friendly and helpful to answer questions.

I am so fed up with this place. All I want to do is book swimming for my family and I'm going around in circles. Their system does work and what's more annoying is I've been telling the staff for years this and they always say 'ir does work' well, if it did I wouldn't be writing this is frustration. Do they actually want anyone to go there? Sort your booking system out 1610 you can missing custom. Absolutely ridiculous. I second the previous reviewer that they also don't answer the phone!!

Booking system needs looking at. Trying to book for a family for swimming and you have to register every family member with a valid email.
Don’t even bother to call the centre , you will be on hold of a very long time with no answer.

Terrible staff and very disorganized. One out of four times I booked for Robert Blake, it was closed when we arrived. The staff don’t even know what equipment they have—I booked table tennis, and when we arrived, they realized they didn’t even have a table!!!! I don't care if they "apologize" - I waste my private time. They are a joke!

Shocking. The pool is constantly getting shut, they never stick to the 20 people rule in the gym, and the staff treat you like you’re 12. Awful.

Id like to say a big thank you to Jack for the fun,lively, aqua move class at 1610 bridgwater,great motivating music,
It was easy to use & store my mobility equipment at the poolside .
Perfect for to help me recover from injury.
Very helpful receptionist & pool staff.
Free hairdryers too😁
I will definitely be back

I’ve been a member of 1610 in Dorchester for over a year now for the swimming.

To find a decent 25m pool is getting harder these days, so great that they provide it! The pool is well kept and normally there is space in the lanes for all standards, and rarely unable to book a session at the time I want.

Booking through the app (when you’re a member and have switched off the other venue options) is easy, and you can tell how busy the lanes will be by seeing how many have booked and if another pool class.

There’s also plenty of parking, though being alongside a school can make it a bit busy getting there at drop off/pick up.

Staff are generally happy and helpful when you speak to them, and the best welcome you with a big grin as you come in the door.

The facilities are a little tired, but always clean.

I keep meaning to try the gym or a class, but not done that to date, so can’t comment on those.

The reason it loses a star is the management of the pool on the day can be a little awkward sometimes.

For example:

- sometimes people are swimming in the wrong lane and slowing others down. I don’t have a massive problem with that until they just plough on and refuse to let the faster swimmers through leading to frustration and people overtaking. The lifeguards should step in a little more here where it’s clearly a persistent issue in the session.

- sometimes if a new session is starting they will rearrange the pool and the fast lane becomes the slow lane and there’s often no way of knowing until another swimmer lets you know.

- sometimes people leave clothes in the cubicles rather than in the cupboards provided. The passive aggressive in me is getting to the point I’ll start handing these into reception as “lost property”

That said, I understand that this can be a tricky area and overall I’m happy with the experience, and no intention of cancelling my membership

Booked me and my son in this morning for just swim, turned out it was lessons going on instead. I am disgusted. Disappointed son!

Come on 1610 you can do better than this !!
Moving classes in the small pool without any notification to members if you are more mature (in years ) it is impossible to get into the very cold slippery main pool i and many of us was recommended by our Doctors through the wellness group …we pay our money to keep 1610 afloat and pay your wages but cannot get into classes only 4 aqua classes in the lovely warm slip free small pool You have so many unhappy members 1610 Dorchester management chooses to ignore complaints and we are told schedules will remain the same …disgusting.

What a rubbish company you are.
Your website opening hours are never updated and forget anyone ever answering the phones. 🤬
We turned up today to use the gym but we’re turned away by grumpy any surely staff with no explanation whatsoever as to why you were closed, but website said you were open😡Traveled 15 miles to get there, only to be treated extremely badly.
How you can charge for such a terrible service is beyond me.
Quick to take fees for joining, not so quick to treat customers with respect.

It appears from previous reviews that Dorchester 1610 hasn’t improved its customer service….

Today is a regular non-holiday day, and after carefully checking the opening times on their website beforehand, I was particularly disappointed to arrive and find the centre was closed. This is despite the fact that the website clearly stated that the whole facility was open.

To make matters worse, I only use the gym but was told at reception that I needed to “book a class in order to check whether the facilities were actually open”.

So, according to Dorchester reception staff, I must book a class, which I don’t want or need, purely to find out whether the opening times on their own specific Dorchester website is actually correct!! Let’s not forget that I possibly couldn’t book at all if the class was full anyway, so I would be back to square one and none the wiser! Absolutely ridiculous!!

Here’s an idea: How about 1610 Dorchester simply providing the right information on their website, as opposed to providing poor service instead, and then blaming the customer???

The communication between the centre and its members of the 1610 in Bridgwater is very poor. They set up a new direct debit and took the money out of my account without any explanation of what the additional charge is for. The staff does not bother to reply to your emails to rectify things before they need to be escalated further. The reception is rarely manned and no one picks up the phone when you try to call. Overall a very poor experience. On a plus side the swimming classes are okay.

I have been attending swimming with my son and daughter over the past 10 yrs and honestly if there was an alternative closer to me I’d definitely be gone from this place.
There is a woman on reception at 1610 Dorchester who is the most rudest and unhelpful person you’ll ever meet and when I spoke to a supervisor about it it was like why am I saying anything at all with how I’ve just been spoken too, it was absolutely disgusting and I had people in the changing rooms even saying I can’t believe how she just responded and spoke to you.

Total lack of organisation and terrible customer service. Tried to resolve issues with the centre but the staff just don't care.

We going to the swimming lessons in to 1610 . And all great excluding new life guard. His picking on anyone near water especially kids. Talk rude and bit scary for kids. Even when mums take a good care in situations his still there to drop his point.
I love go to swimming over there , and instructors are great 5 starts. Even rest of life guard are brilliant but this new stuff are really put me off to continue go to the lessons.

2 days in a row trying to call but no one pick up the phone. After 30 min the phone just cuts off. Decided to go there in person but no one was at reception desk. The staff was chatting in the office.. Information online is not sufficient with abbreviations that are not explained so it's not clear if we can go for a swim or not. Awful 😞

50% of the showers in the mens changing room stopped working, so they removed it. That’s not good for a gym with 20 sweaty people in it. 100% of the water dispensers in the gym broke, so they removed that too. There’s never any staff in the gym, so it’s completely unsupervised. The changing rooms themselves are filthy, especially the toilets and the one shower. The lockers haven’t worked in years. You can email a complaint, but you won’t get a response. You can complain to the person on the front desk, but they slopey shoulder the responsibility on to a third party and claim ignorance.

The bonus is that you get to enjoy this all for just twice the price of the local competition - £40 a month.

They really need to sort themselves out. I’ve just cancelled the DD, and emailed to request the contract cancellation. I’ll be lucky to get a response to that.

absolutely awful customer service!!!!
In October I had to cancel my sons swimming lessons due to medical reasons and not one person ever told me that we had to pay one more month as it's a 30 day notice period. And not one person wants to take ownership let alone to reply properly and speak to me. I have in black & white writing I can cancel at anytime but no one told me about the 30 day notice period.
If a shop displays the wrong price they have to take responsibility I can only see this is very similar not the customers fault at all. But trying to get anyone to speak to me is beyond difficult. Nearly two months and nothing when it is all 1610's fault not informing the customers properly!
So now we aren't allowed to use the swimming pool, or can we afford to pay another months lessons or have we ever been told that we should of in the first place!!! awful service.

Avoid at all costs. This company are scammers and don’t like speaking to people over the phone. They have a call centre upstairs and just sit there ignoring the phones but will happily reply over email irrelevant of what you’ve asked.

The Bridgwater, Somerset 1610 Trinity Sports and Leisure swimming pool opened today and I went along. Must say it was a great experience. Very organised, very safe and very clear guidelines. We were restricted numbers, all booked online before arriving. Pool divided into 3 lanes for different speed swimmers and one way system around the centre. Limited changing rooms and lockers but all worked like clockwork. Well done 1610Trinity Sports and Leisure.