Wrenkitchens 

The kitchen as a whole is very good
The tek wall I wish we had not taken their recommendations because after a year we decided we didn’t like it. So we decided to remove it and replace with tiles, well what a job that has turned out to be it’s pulled all the plaster off because it’s stuck on with no nails the sides of the units shortened to make it look like a snug fit not good what seemed a little job has turned into a big expensive one
So make sure you really want their tek wall

The customer service representative Nunya was very professional and extremely helpful and handled my issue quickly and resolved the matter with no fuss at all and was a pleasure to speak with

We have been delighted by the quality of our bedroom furniture from Wren.
We had one dimension issue that we needed help on and we made contact with Wren customer care team.
Nicholas was our contact and he was fantastic. Really knowledgeable, referenced our files and helped us find a solution, he went out of his way until he got us the answers we needed.
The customer care team at Wren were brilliant and special thanks to Nicholas.
We thoroughly recommend Wren for quality products and their fantastic customer care team.

This is my 3rd review all relating to my small sized kitchen project which started in July. We are now into week 11 of a verbally agreed contract of 1 week. 75% of my kitchen is currently being replaced due to poor fitment. It took 4 weeks for an Installation Area Manager to be appointed to my case. Further delays took place through allocation of new fitters.

Throughout these 11 weeks I have had no running water, no ovens, no worktop, no sink and my family and I have had to live in our bedrooms as our lounge and garage have been full of replacement units. The disruption to our lives has been incalculable. We have lived off microwave food which has been just awful and our health has suffered as a consequence.

I have written to Mark Pullman, their Managing Director, expressing our total disappointment in the company but never received any response!

I would not give any rating to Wren. Please please avoid this company at all costs. They have taken 3 months of my life from me so far; which should have been a 1 week project. I will never get that time back and I have had to rearrange my whole summer. It looks like my whole awful experience will now take a further week or two to complete. I have been very poorly. The frustration levels, especially trying to deal with the customer service team, has been the most dreadful experience I have ever been through within the Retail Industry.

Someone needs to be held accountable within the Peterborough Store where my Dream Kitchen project began as it was through them that I have had to go through such an ordeal. I have written to Paul, the Manager at Peterborough. He initially promised me he would take a keen interest in my kitchen and follow up weekly with me but he failed to do so and simply passed me onto the customer service team. Another promise broken, totally unacceptable and unprofessional.

Avoid Wren if you want to have a smooth kitchen renovation.