Worx UK Arvostelua 340

I have had an Amazing Customer service, after sales experience. These Tier 2 after sales advisors were EXCEPTIONAL, and went above and beyond. That's why I have to name you both Patrick and Ed Brunsden, thanks to you both. I have a WORX HYROSHOT, which is outside the warranty period, my hyroshot had stopped working. I cannot emphasise enough how helpful the after sales team have been in helping and resolving my product problem, to its best possible outcome. I would definitely recommend WORX their products and customer service are exceptional. Again Huge appreciation and thanks to all the Worx staff involved in my very positive customer experience.
I'M A HAPPY HAPPY CUSTOMER
KINDEST REGARDS
PAUL. A

Superb post purchase support. Ed Brunsden extremely helpful, patient and understanding. Immediate action and very easy and friendly to deal with.

Don’t bother. Battery won’t charge after less than 2 months and the company makes it as difficult as possible to rectify. Customer service is terrible. Not worth the hassle.

Bought a WG252E long reach hedge trimmer a while ago. I had used a WORX 240v trimmer for years and eventually treated myself to a cordless version which was ace.

The long reach, I have just used for the first time and it’s out of this world. No cable to break my neck on or cut through, don’t have to stretch to reach those out of the way bits and can’t believe I waited so long to make the job so much easier.
The 20V batteries have an excellent retained charge and I am absolutely delighted.

I had a great experience of customer care from Ed, he was very understanding and helpful with my problem in registering my new lawn mower for its warranty, I was a little heated at the start of my call but Ed soon explained what I needed to do and I followed his advice on what I needed to do, he’s a great person to help you if you have any questions a big thanks to him and well done.

Have had a few reliability issues with my Landroid mower over the years and they have always been handled promptly, customer support from Sean and Patrick have gone above and beyond expectations.

Karem and his team are very professional and always go out of their way to do a fantastic job. I have had many worktops fitted by them and would 100% recommend them if you are wanting an excellent finished result with great customer service.

Bought a robot lawnmower which is faulty and customer service aren’t responding to me. Avoid.

DO NOT BUY ANY OF THERE CLOUD MODEL ROBOT MOWERS. THE WEBSITE SUGGESTS “NARROW PASSAGES NOT A PROBLEM IF IT FITS IT GOES” I HAVEA 60cm PASSAGEWAY IT WOULDN’T GO DOWN. CONTACTED CUSTOMER SERVICE WHO SAID THE PASSAGEWAY NEEDED TO BE A METRE WIDE. NO MENTION OF THIS ON WEBSITE OR INSTRUCTIONS REFUSED TO BE RESPONSIBLE

The vision mowers are excellent, but the next generation will, I believe, provide improved side-cut, mapping, striping, and electric deck-height control. But the most telling feature has been the dedicated support provided by the Worx technical team. So I am going to upgrade to the Vision Cloud mowers

Another Worx battery lawnmower having to be scrapped because because of lack of their after sales service.
The part required is a small piece of plastic that is required to start the lawnmower.
I have read many similar reviews on here. If the company cannot supply spares then in my opinion they should not be selling machines.

Bought a worx powershot gun only for £89.99,a week later you could buy complete kit for £89.99
Seems I’m hitting my head against a brick wall.cos Worx won’t do the easy thing and send me the battery and charger,I need to send back my powershot gun,which will be very expensive cos of its weight.
But worx policy won’t let them send me battery and charger as a sign of goodwill
Belstaff price matched their own product why can’t Worx match the contents of an offer posted a week after the powershot gun only at same price
Don’t buy from Worx just in case a better deal is in the pipeline

Of the four Worx tools I purchased, two have been faulty. My first order of three tools was stolen in transit, which to be fair was not Worx's issue but it took numerous phone calls to get a replacement order sent. The hedge trimmer would not stay on and had to be returned. Awaiting the replacement. My lawn mower, on its third time out, started sounding like a bag of spanners, started smoking, and smelling awful. Not sure I want it replaced, I think I'm done with Worx as a brand.

Purchased a Worx Landroid WR216. I have had to work several times on the area being mowed to flatten it out further and to physically define boundaries because it can't manage even on easy slopes and it does not recognise boundaries as they claim. I also bought additional magnetic boundary strip which just does not work - the mower goes right over it. I asked for a refund/return but received no response. I would recommend only getting one if your lawn is very flat and you have a strimmer / other mower to cut the edges, as it also doesn't cut edges as they claim. All in all it's a disappointment and customer service is non existent.

The lance on my pressure washer was leaking. It was just out of warranty. I connected with Patrick who provided me with a solution. His communication was amazing, turning it around in less than 24 hrs. I love my pressure washer, it’s the best piece of kit I own.

Bought a battery lawnmower and not even lasted a year. Absolute rubbish. Don’t bother

Excellent after sales care, as always. This time my Landroid was well out of warranty, however nothing was too much trouble, collection arranged, repairs carried out, return sorted! Great telephone support, knowledgeable help with my questions. Regular updates while Landroid was being repaired. Highly recommend these products. What else can I say? Well, all this and no charge! Thanks Patrick.

Parts not available .
worx are throw away items.
If you want tools that can be repaired. avoid this manufacturer.
I have a mini saw. 4 yrs old that is now useless.

I bought a strimmer with 2 batteries and a Cubevac on its on.

The strimmer would not turn on. It just made a beeping noise.

I contacted Worx support (Ed Brunsden). First he didn't understand what country I was in and tried to fob me off, saying to contact a random man in Co Cork.

Then when I gave him the invoice (with all the info he already had), he told me to contact Amazon for a refund.

Then on my third attempt to get some basic help, I repeated the original query again and asked Ed to either address the query or raise a complaint and pass me on to someone willing to help.

I got a one line response saying it's probably broke and to contact Amazon.

Didn't even attempt to try and solve the problem.

Couldn't even be bothered to check what country I was in.

Possibly the worst customer service I've ever seen - as a result I'll never buy a Word product again.

Briefly considered keeping the hoover, but as I'd be returning the two batteries and the charger as well.

Neither Worx nor Amazon would ship a battery or charger to my address - this is despite the fact they already had shipped 2 batteries and a charger.

A total mess from start to finish. Never again.

I am unfortunately having a very bad experience with a Worx warranty claim. I have been kept waiting weeks for a replacement product. My in warranty faulty product was returned and received by Worx weeks ago. I have had assurances that a replacement will be sent out but nothing materialises other than more promises of how urgently they are dealing with my issue.