Well, what can I say, my order got totally messed up and didn't receive the dough when promised which was hugely disappointing, and to be balanced woody openly admitted to this, apologised and un... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
This was my first time ordering from you, and even though we had a couple of little delivery hiccups, they were sorted so quickly —brilliant customer service. The dough is absolutely delicious... Näytä lisää
The dough looks fine but I would suggest looking at your delivery arrangements. When I've ordered similar frozen items from other suppliers, they have come with icepacks in a proper polystyrene foam i... Näytä lisää
The Neapolitan pizza dough is fantastic. We have a Gozney oven and usually make our own dough to use in it but this makes life a lot easier and the pizza's came out perfectly. We had issues wi... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä Woody Oven
Yrityksen kirjoittama
Great pizza. Made simple.
All the tools you need to make restaurant quality pizza at home. Experience high temperature with our award winning Pizza Oven or cook restaurant quality pizza using our Ready Made Pizza Dough Balls - Winner of a Great Taste award 2025.
Woody Pizza Oven Kit
Neapolitan Pizza Dough Balls
Sourdough Pizza Dough Balls
Gluten Free Pizza Dough Balls
Voted "Best Wood Fired Pizza Oven" by BBC Good Food & "Best Value Pizza Oven" by Ideal Home.
If you have any queries or complaints please email: customersupport@woodyoven.com
Woody Pizza Oven Kit
Neapolitan Pizza Dough Balls
Sourdough Pizza Dough Balls
Gluten Free Pizza Dough Balls
Voted "Best Wood Fired Pizza Oven" by BBC Good Food & "Best Value Pizza Oven" by Ideal Home.
If you have any queries or complaints please email: customersupport@woodyoven.com
Free Shipping Over £45 + Free Returns
FREE next day delivery (ex Saturday)
Get Free Next Day Shipping on all orders exceeding £45
Yhteystiedot
Unit 27, Wharf Street, WA1 2HT, Warrington, Yhdistynyt kuningaskunta
- customersupport@woodyoven.com
- woodyoven.com
4,5
Erinomainen
704 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 42 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Delivery Request isdues
I ordered 24 dough balls during the Black Friday sale for £34.99. Immediately after placing my order, I noticed the delivery was scheduled for 1-2 days, when I wouldn’t be home. I emailed customer service straight away explaining that no one would be available to receive the frozen dough balls during that timeframe, and asked if they could deliver later in the week to ensure the product wouldn’t spoil.
Customer service initially responded saying this wouldn’t be a problem and they’d arrange it. However, I then received a text confirming delivery for the exact dates I’d said I’d be away. I emailed again asking what was happening, they did respond advising if the dough was spoiled they would replace.
I responded with a request, and sent some further e-mails which took some time to respond. The comfort e-mail to confirm the action would help create a more rounded service. But they did resolve.
25. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Woody Oven
Hello Micheal,
We are very busy at this time of year so responses can take a little longer than expected. I have read through the correspondence and the last message we sent you ended with this: If the dough cannot be delivered and stored in a freezer, get back in touch and we will happily replace this for you - we don't feel the review you have left us is warranted or justified.
We aim to dispatch every order as quickly as possible to ensure a fast and timely delivery, we have an estimated time of delivery on the product page and during checkout.
It would have been ideal if we could have delayed your order however our shipping team process orders very quickly and it had already left us - despite this we have already offered to replace your order (see above)
The replacement was scheduled to leave us tomorrow for your requested Thursday delivery. A member of our team will be in touch to discuss the ideal solution for you.
Kind regards,
James
Woody Sourdough pizza dough:
Woody Sourdough pizza dough:
Tastes just like the £14 - £17 pizzas we used to buy. In fact even better as its become a family favourite to add our fave toppings (banana and red onion chutney for me!) Saved us a flippin fortune. With the price of food rising every week, this is a great way to save on your monthly food bill / weekly takeaway token. We love the taste and great ingredients. Woodys is BEST!!
1. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Woody Oven
That's great to hear! Can't beat making pizza from scratch!
Thank you!
Fantastic sourdough balls and great…
Fantastic sourdough balls and great customer service. We received the wrong order, which I’m sure is very unusual but was rectified without delay. We will continue to use this company for restaurant quality dough.
10. marraskuuta 2025
Vastaus yritykseltä Woody Oven
Glad we could get you order rectified and we're glad you enjoyed the dough.
Thank you.
If you’re looking for a good portable pizza oven
If you’re looking for a portable, reasonably priced, capable outdoor pizza oven that can deliver wood‑fired style results, the Woody Oven is a very solid choice. It ticks most of the essential boxes: performance, versatility, value. The trade‑offs are mostly around user technique (fuel, temperature management) and ensuring you get a good delivery/assembly experience.
3. marraskuuta 2025
Vastaus yritykseltä Woody Oven
Enjoy, and feel free to send us your creations!
Thank you
Don’t waste your time scrolling through others and just order!
Second order and review because it’s become a staple on the weekly menu! Amazing product and delivery first time which I was happy to spread the word about this company. Second order I received completely the wrong product but messaged customer service and the prompt response and efficiency to resolve the issue was second to none. Don’t bother looking anywhere else for pizza dough..this company is hands down the best in all areas!
12. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Woody Oven
Glad we could get this rectified for you, hopefully next time theres no need to message in! Enjoy.
Thank you
The most amazing Sourdough pizza dough
The most amazing Sourdough pizza dough, making the best ever pizzas!! Great efficient service!
3. marraskuuta 2025
Vastaus yritykseltä Woody Oven
Thank you Kim, glad to hear it! Enjoy
Excellent next day delivery as usual
Excellent next day delivery as usual. Dough ball’s still frozen. Looking forward to using them - I’ve had them before - they make great pizza!
6. marraskuuta 2025
Updated review satisfactory
Thank you for fulfilling my needs
Very much appreciated
4. marraskuuta 2025
Very tasty I prefer the sourdough base…
Very tasty I prefer the sourdough base also I think a 250g dough ball the perfect size.
28. lokakuuta 2025
Tasty dough and great customer service
Sourdough is very tasty. I had to buy another bag for the freezer immediately. Good customer service too after my Apple Pay auto-populated the incorrect address and they resolved quickly.
23. lokakuuta 2025
sadly dough aarrived m ostly defrosted
27. lokakuuta 2025
Vastaus yritykseltä Woody Oven
Hello Gids,
Apologies there was some defrosting on your dough, however this is completely normal during transit and as long as the dough hasn't fully defrosted or began to prove and expand it's perfectly fine and safe to consume. Next time please don't hesitate to send us images of what you received and if there is an issue we will happily refund or replace the order.
Thank you
Great product
Great product
Excellent results from both dough types. Delivery speedy
27. lokakuuta 2025
prefer it to Gozney dough
prefer it to Gozney dough. less expensive, quicker delivery, and easier to use.
15. lokakuuta 2025
Great pizza dough and easy to use.
Great pizza dough and easy to use with perfect results every time.
Dough came semi frozen but was still ok so put it in the freezer before it thawed out fully.
Just follow the instructions on the website for a perfect pizza.
6. lokakuuta 2025
Great product and service
20. lokakuuta 2025
Arrived defrosted
20. lokakuuta 2025
Vastaus yritykseltä Woody Oven
Hello Anita,
Apologies there was some defrosting on your dough, however this is completely normal during transit and as long as the dough hasn't fully defrosted or began to prove and expand it's perfectly fine and safe to consume. Thank you for sending us the images, after inspection we concluded that the dough was received as expected, and would make delicious pizza - we would love to hear how you got on.
Thank you
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