Ordered 2 new sofas with Sam in the Dorchester shop who was extremely helpful. There was an issue with the order from Parker knoll and Sam and the team at Dorchester could not have done more to resolv... Näytä lisää
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We went to order some arm caps for a settee we had bought from them several years ago. The item of furniture is no longer manufactured, but the furniture specialist, Eliza Bassill went to extraordinar... Näytä lisää
Great customer service friendly and helpful made me feel positive and at ease Delivery was on time George/Macaulay kind and helpful and respectful Good quality furniture and highly recommended... Näytä lisää
Needed some help re the delivery of furniture I had ordered. Spoke to Kelly who was absolutely fantastic. Took the time to check that delivery would be all ok and it was. Fantastic customer service.... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
We are a Homewares and Furniture retailer based in the beautiful South West of England in the county town of Dorchester. With a huge range of different styles and designs on offer, across a variety of dining, living and bedroom collections, and a selection of home accessories, we truly believe we offer something for everyone.
Yhteystiedot
High East Street 34-35, DT1 1HN, Dorchester, Yhdistynyt kuningaskunta
- 01305 262666
- sales@woods-furniture.co.uk
- woods-furniture.co.uk
4,7
Erinomainen
3 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 88 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Disappointing Quality & Customer Service
I recently ordered 8 dining chairs from Woods Furniture.
However, on delivery the chairs looked substantially different to the website image and the quality was not to the standard I expected.
I was therefore forced to return the goods in order to receive a refund. The return was at my own expense and cost in excess of £100 on top of the original delivery costs incurred.
It then took the company more than 15 days after receipt of the returned items to issue my refund. And this was only after 2 chaser phone calls ( the first of which assured me that the refund had already been processed, which was clearly not the case).
The refund was a substantial amount of money and I would still be waiting for it had I not spent time chasing the company.
Not the standard of customer service one would expect from a reputable company and a disappointing standard of product too.
So, at £200 out of pocket I won’t be shopping with them again.
11. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Woods Furniture
Hi Mrs Foley
Thank you for your review.
We're sorry to see that you did not like the chairs you purchased through our website. We do try to ensure that our website photos are truly representative of the appearance of the products we advertise. As mentioned on the website the colours can appear a little different in your home due to the difference in lighting between your home and our studio.
In any instance where a customer decides that they do not like a purchased item once they see it in their home, we strive to make their choice to return them as easy and transparent as possible as laid out in the support section of our website.
Your refund was processed in line with our advertised timescales, unfortunately in this instance there was a system error which resulted in a slight delay between us issuing the refund and your bank accepting the payment. We are truly sorry that this occurred. As soon as this was notified to us, we resolved the issue the same day to ensure your money was with you as quickly as possible.
Kind regards
Paul
The Woods Team
After contacting me they were able to…
After contacting me they were able to deliver earlier than expected which was very good. Thank you Dylan and Mark, very happy with the service.
11. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Woods Furniture
Hello Ros
Thank you for your review.
We're really pleased to have been able to provide you with such great service, I have passed your feedback on to Dylan and Mark and they have expressed what a pleasure it was to help you with your delivery!
Kind regards
Paul
The Woods Team
Outstanding product and service…
It is little wonder that Woods has been trading successfully for 151 years. Karen in the Bournemouth shop was incredibly helpful whilst choosing our table. Office phoned a week before to check our availability. Mark phoned 10 minutes before arrival to alert us to the imminent delivery. Both he and Dylan assembled the table quickly and efficiently and could not have been more helpful. What is more, the handsome table represents exceptional value. Here’s to the next 151 years !
11. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Woods Furniture
Hello Mr Lowrey
Thank you so much for your glowing review and good wishes!
It's really good to hear how much you enjoyed your experience at our new Castlepoint store. I've passed your feedback onto Karen, Mark and Dylan and they have all expressed what a pleasure it was to have been able to help you choose and purchase your new table, and to have been able to bring it to you and assemble it in your home.
We at Woods are glad to have been able to provide you with such an excellent service and we look forward to welcoming you to our stores again in the future!
Kind regards
Paul
The Woods Team
Great customer service
The customer service in the shop and warehouse is spot on. All staff members were knowledgeable and friendly. My drawer sets were delivered on the day I requested and the delivery guys were tidy and efficient.
3. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Woods Furniture
Hello Mrs Linton
Thank you for your kind review.
It's really great to hear that you had such a fantastic experience in the shop and that our delivery team could help you out bringing your new drawer sets into your home!
We hope to be able to help you again soon with any future furniture requirements you may have.
Kind regards
Paul
The Woods Team
We visited the Dorchester Shop
We visited the Dorchester Shop, its a beautiful furniture shop so well laid out and there was so much choice! The assistant was so patient and helpful.
Delivery arranged, got a phone call from the warehouse to confirm delivery date. A further phone call 2 days before with a time slot and then another delivery 30 minutes before arrival.
Mark and Dylan were the most helpful men!
Would definitely recommend
10. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Woods Furniture
Hello Ms Cossens
Thank you so much for your review!
We're really pleased to see how much you enjoyed your visit to our lovely shop in Dorchester, it was a pleasure to be able to help you choose your new furniture.
I have passed your feedback onto the warehouse team who were delighted to have been able to help with your delivery!
We hope to be able to help you again soon.
Kind regards
Paul
The Woods Team
Appalling customer service
Several males and dents on the items. Customer Service appalling
10. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Woods Furniture
Hello Mrs Escott.
Thank you for your review.
We were sorry to hear that you were not satisfied with your products or the customer service provided. We took time to consider your complaint carefully and offered you a resolution which was fair and proportionate within 3 days which was accepted by yourself.
Kind regards
Emma Louise
The Woods Team
Damaged Goods, Poor Delivery.
After ordering my desk, I received multiple messages and emails informing me their drivers would call an hour in advance which they failed to do. The box was badly damaged, the driver said he would make a note of this but the delivery ticket says "box damaged" it says NO. Best to avoid this company.
Update
Sent Woods the damage photos and delivery confirmation, they said they would call me back, still waiting.
Totally unacceptable.
10. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Woods Furniture
Hello Mr Blatch.
Thank you for your review.
We're really sorry to hear that your delivery experience with our 3rd party courier team was not as we would have wished. We have not yet received any photos from you regarding the condition of the box, so we have reached out to you via email in the hope that if there are any issues with the desk inside, we can resolve these quickly for you.
Kind regards
Emma Louise
The Woods Team
First class service throughout
Communication, delivery time, quality of product(s) - ALL FIRST CLASS.
25. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Woods Furniture
Hi Mr Mansfield
Thank you for your review.
We're really pleased to hear how much you enjoyed your experience with us here at Woods.
We hope to be able to help you again in the future by delivering another first class service!
Kind regards
Paul
The Woods Team
Fabulous service from all staff at…
Fabulous service from all staff at Woods but especially Eliza. She helped us decide on our sofa, not an easy task with all the choices. Very patient with us and explained every detail about the process and extra protection, stainguard, if required. Eliza kept us up to date with delivery times. We loved it so much we went back and ordered two accent chairs with Eliza. Super helpful and friendly staff. Excellent quality furniture with great care taken when delivered and put together by the team. Highly recommend. Bonus it was all in the sale.
23. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Woods Furniture
Hello Emma
Thank you very much for your fantastic review!
I have passed on your feedback to Eliza, who was more than happy to help you with your new sofa choice and also to be able to provide you with your accent chairs when you came back to the store.
Our delivery team are always pleased to be able to help with any furniture assembly required and are really appreciative of your kind words.
We are looking forward to seeing you again for any future furniture requirements!
Kind regards
Paul
The Woods Team
Very happy with the sofa I purchased…
Very happy with the sofa I purchased from Woods Furniture. Kelly was extremely helpful in giving me advice on the style of sofa which would best suit my
needs. A pleasant experience all round.
15. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Woods Furniture
Hello Mr and Mrs Ottley.
Thank you for your kind review. I have passed your feedback on to Kelly who was delighted to have been able to help you with your sofa purchase.
I hope you continue to enjoy your new sofa for years to come and we look forward to seeing you again in the future for any further furniture needs that you may have!
Kind regards
Paul
The Woods Team
Great service from the team at Woods Furniture
Massive thank you to Woods for the service we had with our sofa delivery. Andy and Mark were the delivery guys who brought the sofa up 2 flights of stairs on an extremely hot day. Also a big shout out to Sennen in the Dorchester shop who was very knowledgeable and professional. Certainly a five star review for these guys.
27. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Woods Furniture
Hi Mr Lewis
Thank you for your kind review, I'm really pleased to see that you're happy with your sofa and the service you have received from the team here at Woods Furniture. I have passed your feedback on to Andy, Mark and Sennen, and they have all said what a pleasure it was to have been able to help you with your purchase and delivery.
Kind regards
Paul
The Woods Team
Friendly knowledgeable staff
Friendly knowledgeable staff. Nothing too much trouble - moved different chairs about to help us understand what was the best match for the table
Lovely shopping environment.
Not five stars because the displayed price was an error and they did not honour it.
25. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Woods Furniture
Hi Michelle
Thank you for your kind review.
We're really pleased to see that you enjoyed your experience, the sales team were happy to help you make your choices with your new furniture to get the best match possible!
Kind regards
Pual
The Woods Team
Mark and Tristan delivered my sofa
Mark and Tristan delivered my sofa. They were incredibly polite, well mannered and took great care when bringing the sofa into my home. 10/10 thank you!
5. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Woods Furniture
Hi Maria
Thank you so much for your review, it's great to hear that Mark and Tristan could help you with your new sofa delivery. I have passed on your feedback to them and they were truly happy to hear your kind words.
We hope you enjoy your sofa for many years to come and look forward to seeing you again soon!
Kind regards
Paul
The Woods Team
Cannot fault in anyway
Cannot fault in anyway , store service is extremely helpful. Delivery is excellent much quicker than expected and quoted , follow up customer service has been more than I could have wished for
21. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Woods Furniture
Hi NW
Thank you for your kind review.
We're really pleased to have been able to help you with your purchase, from our store all the way through delivery and our customer service team following up with you!
Kind regards
Paul
The Woods Team
Amazing service and love the table we…
Amazing service and love the table we ordered. From ordering to delivery it was a smooth and quick service.
1. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Woods Furniture
Hello Emily.
Thank you so much for your great review.
We're really pleased to have been able to provide you with such an amazing service and even more so to hear how much you love your new table! We hope you will continue to use us for your furniture needs for years to come!
Kind regards
Paul
The Woods Team
Great Communication and a follow up…
Great Communication and a follow up call to check all ok.
Great produce also.
3. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Woods Furniture
Hi Claire
Thank you for your kind review.
We're very happy to hear that you like your new furniture. We strive to make all of our customers journeys as smooth and simple as possible, from deciding on your new items through to the call to make sure you're happy and everything went well!
Kind regards
Paul
The Woods Team
READ SMALL PRINT BEFORE PURCHASING
I purchased a large piece of furniture which doesn't look great in the room. I want to return it but have been told that it's not possible as it's been assembled. This goes against Consumer Contracts Regulations 2013. Very sneaky and illegal of them.
Read the small print before purchasing anything from this company.
3. kesäkuuta 2026
Oma-aloitteinen arvostelu
Helpful prompt service
Helpful prompt service. Delivery service excellent with good updates on delivery times and dates.
18. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Woods Furniture
Hi M.F.F,
Thank you for your kind review.
We're pleased to hear that you found our service helpful and prompt, and that you were happy with the delivery experience. Keeping our customers informed with accurate delivery updates is something we strive for, so it's great to know this made a positive difference.
We appreciate your feedback and hope to be of service again in the future.
Thank you,
Emma-Louise ,
The Woods team
Karen was fantastic
Karen was fantastic! Faultless service form start to finish. With great quality!
21. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Woods Furniture
Hi Ed,
Thank you for your wonderful review.
We're delighted to hear that Karen provided such fantastic service and made your experience faultless from start to finish. We'll be sure to pass on your kind comments to her.
It's also great to know that you were pleased with the quality of your purchase. We truly appreciate your feedback and look forward to helping you again in the future.
Thank you,
Emma-Louise,
The Woods Team
Good local company
We have used Woods in the past and always received good service. This time was no exception. Staff helpful and friendly. Delivery on time, furniture unpacked, and packing materials taken away, which is always helpful. A good local firm, and well worth supporting.
5. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Woods Furniture
Hi Susan,
Thank you for your continued support and for taking the time to leave such a lovely review.
We're delighted to hear that you've consistently received good service from us and that our team was helpful and friendly throughout your recent purchase. It's great to know that the delivery went smoothly and that our delivery team could assist by unpacking your furniture and removing the packaging for you.
As a local independent business, your support means a great deal to us. We truly appreciate your kind words and look forward to serving you again in the future.
Thank you,
Emma-Louise ,
The Woods Team
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