This is my 1st time trying briquette, so bought a selection of fuel from the shop to try, then ordered 1 pallet of Woodlets and 1 of H/W Briquettes a month later. At the shop you get good advice and a... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Very clear website and ordering experience. I bought a full pallet of heat logs at a great price, but that was during a sale. Not used any yet and winter will reveal how good they are but if prices s... Näytä lisää
I've ordered from this company for several years now and would thoroughly recommend them . I made an error when I was placing my recent order online which would have cost me quite a lot more money. St... Näytä lisää
Yritys on vastannut
Ordering the fuel was straightforward. The delivery company was very obliging as l had to delay the delivery by one day due to a hospital appointment. The actual delivery went very smoothly as... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
We'll help you find the perfect fuel for your fire and our range of products has something for everyone. Great prices and unbeatable customer service from our friendly team make us the first choice for wood fuel.
Wood Fuel Co-operative - The First Choice for Wood Fuel
Yrityksen kirjoittama
- What we do
- We stock the widest range of wood briquettes in the UK, concentrating on those fuels that provide the best balance of heat, convenience and value for money. This means we have to test a lot of different briquettes, but our hard-working team is up to the challenge!
- Expert Advice
- We love helping and talking to our customers. In fact, it’s one of the best parts of the job. We’re a small team and we set very high standards for ourselves. So please do get in touch – we’ll always go the extra mile to help.
Yhteystiedot
170 Heathhall Industrial Estate, DG1 3PH, Dumfries, Yhdistynyt kuningaskunta
- 01387 731 210
- info@woodfuel.coop
- woodfuel.coop
4,9
Erinomainen
3 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Reliably excellent service
Reliably excellent service from this supplier and very pleased with the delivery too.
I asked on Friday for a Monday delivery, as the forecast was for sunshine all day and it requires a couple of hours to unload and store a pallet.
Out of nowhere we had half an hour or so of heavy rain - and of course that's when it arrived!
I was relieved to see how well wrapped the pallet was. Barring a couple of small tears, which were easily covered, it was all intact. When the sun returned and I unloaded, all the briquettes were bone dry.
Good to get the bird seed too - I'd forgotten I'd ordered it!
8. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Wood Fuel Co-operative
Hi David,
I'm so glad you got a break in the weather to unload! It's great to hear you're happy with everything and we really appreciate your feedback. I hope you and your birds enjoy the fuel and food!
Many thanks,
Ashley
Fantastic customer service from start to finish.
Fantastic customer service from ordering to delivery.
Brilliant product, have used before and will definitely be using again and again.
The delivery driver went out of his way to put the pallet on my driveway near to where I asked for it to be left.
First class service from start to finish.
Great briquettes also .
20. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Wood Fuel Co-operative
Hi Steven,
Thank you so much for taking the time to review our service. I'm delighted you were happy with everything and it's great to hear that the Palletways driver was so helpful. I hope the briquettes keep you cosy this winter!
Many thanks, Ashley
Vastaus yritykseltä Wood Fuel Co-operative
Thanks Robin, I'm glad you enjoyed dealing with us. We really appreciate you taking the time to feedback to us. Many thanks, Ashley
These folks are brilliant
These folks are brilliant, we installed a new stove but it just didn't like our hardwood logs, we drove down to Dumfries from Lesmahagow and were given advice on the best briquettes for us to use. We bought a variety of various types and were given a great price. Needless to say they have solved our issue and we will be returning again .Thankyou.
8. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Wood Fuel Co-operative
Hi Derek,
We are so pleased we managed to help you solve your burning issues. Thanks very much for your generous review. We look forward to seeing you again.
Kind regards,
Rowland
Great service, great choice
Great service, great choice. My No 1 place to go to from now on!,
1. helmikuuta 2025
Vastaus yritykseltä Wood Fuel Co-operative
Thank you, thanks great to hear! I'm so pleased you're happy. We look forward to being able to help you again in the future. Many thanks,
Ashley
Vastaus yritykseltä Wood Fuel Co-operative
Thanks Judith, we appreciate your feedback! I hope you enjoy your wood fuel. Kind regards, Ashley
Great service
Quick delivery
Very happy with product and would definitely recommend
20. helmikuuta 2025
Vastaus yritykseltä Wood Fuel Co-operative
Hi, Thank you for taking the time to leave us a great review.
Glad everything went well and I hope you enjoy your wood fuel. Many thanks, Steven
Great Supplier
Regularly use Woodfuel Co-op for wood briquettes.
Much better briquettes than most suppliers, at much better prices. Good variety.
Also a lot more flexible about quantities/mixes of different product.
Very happy with the products & the service :D
17. helmikuuta 2025
Vastaus yritykseltä Wood Fuel Co-operative
Thank you for your great review, Jacqui, we really do appreciate it. I'm glad we were able to help you and hope you enjoy your fuel . :) Many thanks, Ashley
Vastaus yritykseltä Wood Fuel Co-operative
Many thanks for your review Catherine - we're glad all went well with your order and delivery. Kind regards, Mark at WFC
Fantastic service, 6 out of 5
Fantastic service from Steven. We came seeking advice for using a woodburning stove in a bothy, and left with exactly what we needed, firelighting advice and how to maintain the burn for as long as possible.
Quite an exceptional level of service. And great value. 6/5
15. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Wood Fuel Co-operative
Thank you for the fantastic review; we strive to give the best advice here at WFC and I'm glad we didn't disappoint!
I hope you have a lovely, cosy and warm stay in the bothy. Many thanks for your visit.
Steven
An excellent experience
I decided to try wood fuel cooperative as I like their ethos and their website is clear and informative. There are options for buying in various amounts from full to quarter pallets, or even making up one’s own pallet. I found this a bit confusing, it’s another skill to work out the quantities. As it happens, the amount I ordered did not amount to cover the £64 added charge for this. I was given a refund and alternative delivery . Having bought the selection of briquettes to try, I was having issues with one of my log burners. A call to the company was so helpful and advised on the better ones to try. Something I probably should have done in the first place.
I intend to order a larger quantity in time for next winter. I’ve been amazed how efficient and heat producing briquettes are.
3. helmikuuta 2025
Vastaus yritykseltä Wood Fuel Co-operative
Hi Fran and many thanks for taking the time to post your review - 'Mixing-Your-Own' pallet is certainly popular with our customers. It's a slightly more complex procedure (we've got a huge choice of products) but we're always here to help. Keep warm for the rest of the winter. Kind regards, Mark at WFC
Delivered promptly and good value for…
Delivered promptly and good value for money
27. tammikuuta 2025
Vastaus yritykseltä Wood Fuel Co-operative
Many thanks for your review Nigel - enjoy the Cosy Nights In Bundle. Kind regards, Mark at WFC
Very impressed
impressed by the range on offer at WFC, the value and the speed and efficiency of delivery. Completely hassle-free process - and we love the products.
22. tammikuuta 2025
Vastaus yritykseltä Wood Fuel Co-operative
Many thanks for your review Ed - we're glad you like what we do here. Enjoy the Woodlets Briquettes - they're our best selling product and should keep you warm for the rest of the winter. Kind regards, Mark at WFC
Great customer service
Great customer service. Mark went above and beyond to resolve a problem with the original pallet delivery
21. tammikuuta 2025
Vastaus yritykseltä Wood Fuel Co-operative
Many thanks for your patience re the delivery hold-up - we're glad we were able to help. Keep warm with the Woodlets Briquettes. Kind regards, Mark at WFC
Briquettes and delivery service was on point.
Briquettes arrived in excellent condition.
The courier company they use on the south coast were fab, arrived on date and within the timescale given, which for me is very important as I have to travel from Basingstoke to south of Chichester to take delivery.
Sue and Mark in the office are very helpful there at the woodfuel co-operative.
20. tammikuuta 2025
Vastaus yritykseltä Wood Fuel Co-operative
Hi Sheila and many thanks for taking the time to post your review - good news on the successful Palletways delivery. Keep warm for the rest of the winter. Kind regards, Mark at WFC
Vastaus yritykseltä Wood Fuel Co-operative
Hi Mark and many thanks for your 5 star review. Keep warm for the rest of the winter. Kind regards, Mark at WFC
The product definitely and delivery was…
The product definitely and delivery was really good and quick. Well done Wood Fuel Co-op 👍
27. tammikuuta 2025
Vastaus yritykseltä Wood Fuel Co-operative
Many thanks for your Express Pack purchase Brenda. We're glad you like the Envi XL briquettes - they're really great for large stoves. Keep warm for the rest of the winter. Kind regards, Mark at WFC
Great products & service.
Very easy to order online and my order came without any fuss.
27. tammikuuta 2025
Vastaus yritykseltä Wood Fuel Co-operative
Many thanks for your review Roger - we're glad all went well with your order and delivery. Kind regards, Mark at WFC
Vastaus yritykseltä Wood Fuel Co-operative
Many thanks for your review - glad Palletways were able to reschedule things and deliver in 4 working days. Enjoy the Beech Nestro briquettes - they're pretty impressive. Kind regards, Mark at WFC
Vastaus yritykseltä Wood Fuel Co-operative
Many thanks for your review Samantha. We're glad all went well with your order and delivery. Enjoy the Beech Nestro briquettes. Kind regards, Mark at WFC
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.