wolfworthy.co.uk Arvostelua 

148
TrustScore 4/5 tähteä

4,0

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Saanut 5/5 tähteä

The sample sizes allowed me to try my fussy eater with the three different flavours. We have settled on Countryside and Oily fish which I alternate so he doesn’t get bored. The training treats are a... Näytä lisää

Saanut 5/5 tähteä

My spaniel suffers from allergies I completely changed her diet from fresh cooked chicken to wolfworthy and it's the best thing I have done. No more loose stools ,coat healthy and shiny and i also giv... Näytä lisää

Saanut 5/5 tähteä

I have tried im sure nearly every dog food there is Wolfworthy was the most expensive and I couldnt belive it she likes it, the Original. it is expensive but i must say she looks good on it shiney c... Näytä lisää

Saanut 1/5 tähteä

Really upset with this company. I ordered a large bag of food from them at the beginning of August and I have just heard I have another bag being delivered today. It obviously has a subscriptio... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Lemmikkieläintarvikekauppa

Yrityksen kirjoittama

Do you love the idea of feeding raw but but hate the mess, fuss or your dog just won't eat it? We make a delicious dry alternative that has the same health benefits but is easy to store, handle and travel with. To get started is simple. First buy a sample and watch your dog devour our delicious food. Second, sign up for a regular delivery and save 10% on every bag, there’s no commitment you can cancel at any time. Third, the food arrives in 1-2 days so you can sit back and relax knowing your dog is happy and healthy, without all the faff. Pause or Cancel at any time. Reminder of upcoming payment sent 3 days before payment taken:-)


Yhteystiedot

4,0

Hyvä

TrustScore 4/5 tähteä

148 arvostelua

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4,0

Kaikki arvostelut

(148)

61 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Absolutely brilliant food

Absolutely brilliant food. I tried feeding my dog (four years old Shih Tzu) raw as was concerned about his digestive habits and health, he ate some (sometimes), it was a complete nightmare with the smell, flies, going away, smell of raw meat on his face. Horrible. I started researching alternatives and came across Wolfworthy. Was sceptical at first as my boy never touched dried food before and can generally be quite fussy.

Ordered the sample (which arrived in 24 hours) and - miracle happened. He just wolfed down the lot. Hallelujah!

I subscribed and haven’t looked back since. He loves it, firm regular poos, no smell, no hassle, no travelling with a cool box. Food is great and high quality and I am not worried about feeding him anymore.

Absolute winner, great prices and customer service. Food is very high quality and pooch loves it despite not being into kibbles (speaks for itself). 10 out of 10. Couldn’t recommend enough.

1. heinäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Best thing we’ve done for our lab. Look up independent reports on dog diet (FDA)

Our Labrador suddenly died. We were totally heart broken. After reading the FDA reports on the exponential incidence of dilated cardiomyopathy in the US, linked to some grain free diet (using legumes) we looked into this further when we got a new puppy- the evidence is strong but there are multiple confounding variables, so there isn’t a proven link. However, the more I looked the evidence is pretty strong and seemed specific to labradors and golden retrievers. There are some interesting review papers.

Anyway, we went into the ‘raw’ diet and Poppy loved it. … at first. Then she went off raw completely after trying tripe. To cut a long story short we tried lots of solutions and researched what we could (out of paranoia). Tried tinned, royal Kanin mixed then came across a site, that had no ulterior motive, comparing nutritional values and receipts. There’s only 3 products in the UK that match this.

We went for a trial pack and have never looked back. No filling the freezer, no constant trips, no risk of raw food causing gastroenteritis in the summer. It looks nice, she loves it and it’s such good quality you can use for treats.

Finally, the dried meat treats are very good. Small and no carbs - this stopped her irritated ears and controls weight. Delivery is DPD. 5 stars from me.

20. kesäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Fancied by fussy Frenchies

I ordered a sample pack for my very fussy Frenchies who 'wolfed it down' last night. This is really promising as I've found it very difficult to find a dry food they like.
I've ordered a larger bag so I'm hoping I've found something they like and that is actually good for them

2. toukokuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Ignorant company

I ordered wolf worthy as a sample which arrived then finally ordered a big bag. The bag went missing and I had to run around looking for the bag in different houses for hours. It turned out that their printer cut off the first number hence ended up where it did. I managed to get in contact with Diane (who was so kind) however, it was the next day despite calling them around 4pm the day before which just rings to a busy tone or voicemail. Trying to reach out to them was the WORST EXPERIENCE EVER, despite asking if they could call me. Luckily Bella and Duke (and even Butternut Box) are not like this company. They action things right away, so I was able to get my dog Bella and Duke the next day. I even called Royal mail in which they were also trying to locate my delivery and the next day I received an email ask about the food and if I managed to find it at other neighbours houses. Low and behold I managed to get my parcel as the lady that it was wrongly delivered to ALSO went on a trip around the area looking to see who it belonged to. I ended up with Bella and Duke and Wolfworthy.

Now the worse thing about this company is that on the same day a customer service person replied to me, she happened to have forwarded my messages all back to me. I asked why she forwarded them to me and she said it was a mistake as she was supposed to forward our conversation to the management. NOW...why have I not received a call or even an email from the management team? Clearly they don't care. I stopped all of my friends getting their food as their customer service is APPALING! On top of that, despite the transition phase, my dog vomited for 3 days straight each time he ate the food so maybe its a sign. He lost weight and did not seem energetic at all PLUS his stools were massive. I cancelled my subscription today which is weird because despite what happened, they still send you emails regarding different things but no email to acknowledge their mistake.
To conclude, the customer service assistant was kind but unfortunately, her team and managers let her down.

Ironic for a company to be called Wolf worthy when their staff are all a bunch of sheep.

10. huhtikuuta 2024
Oma-aloitteinen arvostelu
wolfworthy.co.uk-logo

Vastaus yritykseltä wolfworthy.co.uk

Dear RF,

I'm truly sorry to hear about your recent experience with Wolfworthy. We pride ourselves on our commitment to customer service and the quality of our product, and it's clear that your experience did not meet these standards.

Regarding the problem with your delivery, I want to clarify that this was an unfortunate issue with our third-party delivery partner. They had an error with their printer that led to your parcel being delivered to the wrong address. While we chose the delivery partner and accept that the overall customer experience is our responsibility, the specific delivery error was outside of our control. We deeply regret the inconvenience it caused you and assure you that we're working with the delivery partner to prevent such incidents in the future.

Your comments about our customer service team not being easily reachable are concerning to us. We apologise for the delayed responses and the difficulties you experienced trying to contact us. We're currently addressing this issue to improve our customer service response times.

We are sorry to hear about your dog's reaction to our food. We assure you we use high-quality ingredients formulated to meet dogs' nutritional needs, but we understand every dog is unique and may respond differently to a change in diet.

Again, we apologise for the situation and thank you for bringing these concerns to our attention. It's through feedback like yours that we can continually improve and ensure such issues do not reoccur in the future.

The Wolfworthy Team

Saanut 5/5 tähteä

Great service from Wolfworthy

Great service from Wolfworthy. My dog loves this food and the subscription service makes it so easy to never run out! Since he’s being having it his bowels have been perfect and he hasn’t got bored of it even after two big bags! Thank you Wolfworthy.

1. huhtikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

It’s a paws up from us!

My dog loves this food and the company provide very helpful and considered advice about moving over to this food.

We have tried a number of different products for our dog and this one is absolutely his favourite and appears to have the most nutritional benefit.

Subscription is easy and flexible and the cost works out to be very reasonable. Really pleased we found such a great product our dog likes so much.

31. maaliskuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Food fit for a king (Charles cavalier spaniel)

Great food , good service. Both my dogs (1 fussy Cavalier King Charles and 1 “heinz 57” rescue) love it! I feel bad that there are negative reviews based on individual dog digestive experiences - I feel as though if wolfworthy asked their regular customers for reviews there would be a lot more good ones! Nothing to fault here - happy healthy dogs and owners!

29. maaliskuuta 2024
Oma-aloitteinen arvostelu
Saanut 3/5 tähteä

I find the marketing misleading

The marketing suggests to me that this is raw food that has been dried. This is not the case. In fact, it is cooked kibble. My dog likes it but I can't see how this kibble can confer all the benefits of raw food when it is cooked food so I will not be using it regularly. Isn't the main benefit of raw that it is raw?

20. maaliskuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Ordered 2 sample packs but only…

Ordered 2 sample packs but only received 1! Have emailed but no reply, have phoned but can't get to speak to anyone! Still waiting for this to be sorted!

14. helmikuuta 2024
Oma-aloitteinen arvostelu
wolfworthy.co.uk-logo

Vastaus yritykseltä wolfworthy.co.uk

Hi Susan, We were pleased to speak with you about this and confirm with you that you received your two samples. Thank you for your inquiry about our larger bags, we look forward to serving you again:-)

Saanut 3/5 tähteä

first bag all seemed well

first bag all seemed well, shinny coat and she loved it.
Second bag she start been sick all the time it took a long time & expensive tests at the vet to finally work out it was her food. either they changed the ingredients or she developed an allergy to the food. Also feeding guild was wrong had to give her more as she was starving.

29. tammikuuta 2024
Oma-aloitteinen arvostelu
wolfworthy.co.uk-logo

Vastaus yritykseltä wolfworthy.co.uk

Thank you for taking the time to leave us a review and for sharing your concerns. We'd like to assure you, unequivocally, that we have not altered our food recipe. Consistency in our products is something we know is crucial for pets and their owners. That being said, we recognise that individual pets may react differently to the same food, possibly due to developing allergies, as you pointed out. About the feeding guide, we're sorry to hear that it didn't work out well for your pet. As every pet is unique, feeding requirements can sometimes need adjusting and can vary between individuals. We value your feedback and take it very seriously. We're constantly striving to improve and provide the best product and service possible. If there's anything else we can do to assist you or any further concerns you have, please let us know. Best Wishes, Wolfworthy

Saanut 1/5 tähteä

Error in order

First order to longet to arrive than stated. Second order chased 5 days after being placed to be told there was an IT error and my order had been cancelled (payment taken). Told I could cook my dog some food from fresh and a new order had been generated would take 3 days. Too late had ran out. Explained I was disapointed they refunded me 10% (a whole £1.54 which I don't understand
the logic of). It needs to be a reliable service with better customer service.

12. tammikuuta 2024
Oma-aloitteinen arvostelu
wolfworthy.co.uk-logo

Vastaus yritykseltä wolfworthy.co.uk

Dear EN

Firstly, thank you for sharing your feedback with us. It's invaluable in helping us identify areas that need our attention.

We genuinely regret the confusion and inconvenience that arose from our IT hiccup. We completely understand that the issue with your orders has left you feeling let down. Our suggestion for a temporary solution might have not hit the right note, and for that, we're truly sorry.

We acknowledge that our service should be as dependable as it can possibly be. Rest assured, your experience was an exception and we're taking definitive steps to ensure it doesn't happen again.

Regarding the £1.54 refund, we appreciate your perspective. It's evident that this approach needs revisiting and we will be assessing our refund policies in response to your feedback.

We're truly sorry that we missed the mark this time. Your feedback is crucial for us and we're already taking steps to improve our service. We hope that in the future we will have the opportunity to regain your trust.

Saanut 1/5 tähteä

Don’t buy the sample

Don’t buy the sample £2.99 and you get 64g worth so you can’t make your mind up if it’s any good and that’s awfully expensive that was a postage cost

27. joulukuuta 2023
Oma-aloitteinen arvostelu
wolfworthy.co.uk-logo

Vastaus yritykseltä wolfworthy.co.uk

We are really sorry you feel that way, we offer the sample service especially for dog owners who have fussy dogs and lots of bags of food in their cupboards with only a little bit eaten. It is an excellent way to taste test without buying a whole bag. Thanks for trying anyway:-)

Saanut 4/5 tähteä

So far so good

I originally purchased 2 sample (60g) packs for my dog to check if he likes it and he loves the food. I have purchased a 1.5kg bag. It's expensive compared to other brands but seems worth it. Have another 2 bags scheduled for delivery.Delivery is tracked and fast.

2. tammikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Couldn't do enough to help us.

Couldn't do enough to help us.
Excellent company to deal with.
Went above and beyond when we had an issue with a delivery via DPD.
Our dog can't digest large kibble but she's never had a problem with Wolfworthy and she's now 7yrs old.

20. joulukuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

I'm a new dog owner to a 10 week old…

I'm a new dog owner to a 10 week old puppy. Before picking up my baby I spent hours every evening researching the best kibble for my pup and I thought this was it.

Unfortunately it wasn't suitable and our puppy lost weight and started having seizures because he was not being fed enough 😢 I followed the daily recommended amount, weighed it out and split it between 3 meals but it wasn't enough and my puppy was starving! He was losing weight and his blood sugar levels were so low it caused him to have seizures.

I am absolutely riddled with guilt and I feel like heartbroken for putting him through this. The suggested portion sizes are unbelievably low and definitely not enough to feed puppies.

My boy is now on a raw food diet and is putting his weight back on. He's much happier and healthier.

Sadly I don't recommend this food. Something isn't quite right with the suggested portions and it's a different amount written on the bag to what it says online.

2. joulukuuta 2023
Oma-aloitteinen arvostelu
wolfworthy.co.uk-logo

Vastaus yritykseltä wolfworthy.co.uk

Hi Katie, I am sorry to hear that and wish you have contacted us to help.

A 10 week puppy should still have 4 meals a day until they are 4 months and only then should it be reduced to 3 per day. The Kennel Club have more on this: www.thekennelclub.org.uk.

With Wolfworthy the feeding amount on the bag is the Adult feeding amount, this is clearly stated, so you should have used our website to find out what your puppy needed. As your puppy grows the amount of food will increase so you need to keep increasing this in line with their growth. We have lots of help on this.

We are still very happy to help with any feeding questions you may have and have included our Complete Puppy Feeding Guide here which is useful whether you feed Wolfworthy or not: https://wolfworthy.co.uk/blogs/word-of-the-wolf/the-complete-puppy-guide-to-feeding-wolfworthy

Saanut 5/5 tähteä

Wolfworthy Dog Food

I cannot praise this company enough as they go above and beyond in caring for their customers. My boxer dog has been having their food for quite a while now which he loves, his motions are brilliant (sorry folks but it needs to be said)! A couple of times I've nearly run out of his food, I've emailed Holly & Diane and within a couple of days his food has been delivered by DPD (another fantastic service provider) so get your orders in doggie owners...you won't be disappointed and I'm sure neither will your doggies 🐶🐕

25. marraskuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

What a fantastic dog food

What a fantastic dog food! Our cockapoo loves it. We did try other brands prior to becoming a wolfworthy customer but he wouldn’t eat it whereas he has loved wolfworthy from the get go! He eats the food as soon as we put the bowl down. Our dog is thriving and has a lovely golden shinny coat which I think it’s all down to the high quality ingredients/raw feeding approach. My husband even jokes “the dog eats better than I do”! Ha! The deliveries are super fast and we have always received great customer service. So would definitely recommend to other dog owners.

14. marraskuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Feel like I’ve been tricked!

I ordered a large bag for my dogs. They ate it to begin with but then stopped eating it after a few days. A few weeks later I get an email to say my next bag is on its way! I go to my account and it says I subscribed however, I did not! Why would I subscribe to something I don’t know whether they will like or not? They have taken £56 payment from my account so have emailed customer services. Will see how customer focused they are when I get a reply! Feel like I’ve been tricked into a subscription. I will be disputing with my bank if they don’t refund so please think twice before giving your customer to Wolfworthy.
Update re feedback below, it wasn’t clear and never received an email three days before giving me option to cancel

13. marraskuuta 2023
Oma-aloitteinen arvostelu
wolfworthy.co.uk-logo

Vastaus yritykseltä wolfworthy.co.uk

Hey Bee, we are sorry you feel this way. You made use of the reduced price when you signed up for a subscription so received 10% off the full price. We also sent a reminder email to you three days before renewal to allow you to cancel before any payment was taken. We also recalled the order after it was dispatched and refunded you. It is not possible to subscribe without selecting the reduced price and confirming you understand it is a subscription. This said, we thank you for trying Wolfworthy and appreciate the feedback:-)

Saanut 5/5 tähteä

Great food my dogs love to eat

My dogs love this food and one of them is extremely fussy. It is a great quality food and they have no problems with their digestion like some other foods. Very fast delivery too. Thank you!

5. lokakuuta 2023
Oma-aloitteinen arvostelu

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