WizKids Arvostelua 19

They are a scam! I purchased a Jellycat from them. It took awhile to finally ship and then when we finally got it, it was a FAKE. I emailed them with pictures of the item and how it was a fake and all they told me was that they would send me another one. That was over a month ago. They keep putting off my requests, telling me they have to wait for the warehouse to give them tracking information. They are 100% a SCAM and I would never buy from here again.

Ordered on 15th..The money was taken out of my acct immediately and expected item for xmas.No tracking no communication no product..Just sad..I will be contacting my bank today filing a chargeback I would advise you all to do the same before its too late..Maybe they are pulling a dorkside and going to close.

Ordered on Dec 4, they didn't ship for another 15 days even though the website said they'd ship within 2 business days.

The order was split in 2, they gave me the same tracking for both packages. On Christmas Eve, I get 1 package, not 2, but both are marked as "complete." I have no idea if I'll ever see the other package, but I know it won't be here for Christmas.

Customer service either doesn't respond, or responds with a vaguely cryptic message about being patient.

Don't buy, not even if it's a great sale.

No communication or order fulfillment. No way to contact them.

I placed an order on Dec 7th. Two full weeks later they have not only NOT shipped the order they have not responded to my request for a status update after multiple days. There is NO phone number to call to get customer service. If they don't respond to my email in another couple of days my only recourse will be to initiate a chargeback and report them to the AGs office. Horrific company.

When I received my shipment from Whiz Kids it was missing six items. The items were listed on the email notice Whiz Kids sent informing me the order had shipped. However, they were not in the package nor were they listed on the enclosed packing slip.
The Whiz Kids shop website does not have any mention of customer service nor does what is under "contact us" provide any indication of how to contact customer service. I finally managed to find an email address for customer service on the Whiz Kids facebook page and sent a email but have received no response.
I suspect I am out the $50 I paid for items that were not delivered.

Have been a retailer for this company for many years and have enjoyed their products greatly. Old issues seem to be going away with the new management team. Quality is returning and my store is increasing its orders once again. Keep up the great work Wizkids Team!

Ordered a product over a month ago, the estimated delivery time keeps getting pushed back every week. Current estimated delivery date is two months after purchase.

I ordered a single item and it has yet to arrive it has been more than 3 weeks since the order date. I have had no response from Wizkids about the order after 3 separate emails. The item was over 130 USD and I do not enjoy being ripped off.

Pre-ordered two plushes on november 2023 the 24th, the items got delayed, no problem... But when they finally got in-stock, the order was never sent. Order status is still in "confirmed" with no answer from the customer service despite multiple attempts to contact them (not even for a refund, but first to know why my plushes still haven't been sent ??!). 2025, still 0 response, 0 refund. Don't buy from them.

I am a huge Wizkids customer at my local dealer but some products are hard to get so I bought 4 items on the Wizkids website and paid USD94.62$ including shipping.

I bought 1 unpainted mini and 3 kidrobot plushes for my sons Christmas gifts.

All items were In Stock at the time of the order.
I received the prepainted mini a week or so after the order was paid.

When I received the box, I thought the box was way too small for all 4 items. When I opened the box, there was only the one mini I ordered.

I checked online and they split the order in two. The plushes were waiting for shipping process to begin. I waited another week and I checked again and the order status was the same so I contacted Wizkids to ask about it. They replied there was a delay and to hold on with patience.

2 weeks later, the order was still waiting to be processed so I contacted them again to know what was going on. No answer.

I sent another email a couple days after and I had still no answer from them. I sent a refund request by email and I had no answer. I checked online and found people had similar experience than mine with Wizkids, which really startles me since the products are always high quality and brings a lot of joy and fun to my family.

I opened a transaction dispute with my credit card company in the hopes that I'll get a refund.

The real sad thing is, my sons will have no plush for Christmas and they really wanted it so bad. I feel I was let down by Wizkids and I doubt I'll ever order from them again.

I ordered an item worth something like 100€. They shipped it. It never reached me. Expedition says the address was wrong but it wasn't, it's literally my home address where I receive hundreds of items form Amazon or Vinted or eBay etc. The package was returned to WizKids. But did I have a refund? Nope. I contacted them and after one initial answer where they confirmed the package was returned, I never heard of them again despite insisting a lot.

Long story short: Ordered 3 items, intending to maximize shipping value. Received 2/3 items with a packing slip that didn't include my primarily desired item. Contacted support and was told they'd send a new one. When asked, they said to wait a week before following up. They update their site to "sold out." I inquire again, saying I'm worried and it's easy to assume they ran out. Support confirms it's out of stock and immediately executes a partial refund for the item (paid price plus about 1/3 of the shipping total). 10% off voucher as a "token of our apology." Note, I had a 10% off coupon already, and getting a 10% coupon only requires registering an email address for the newsletter. Valueless. I explain I didn't get the main item I was looking for, and mainly ordered the other two items to get shipping cost value. Lamented that they didn't contact me before shipping me 2/3 items as if nothing was wrong, and that they didn't contact me before executing a partial refund, rather than letting me assess my options. I found the item I'd wanted elsewhere for about $10 more. In the meantime, I see they give out 15% off codes to people who leave items in their cart. I followed up a few times, pointing out I had to pay more for the item because of their delays and lack of communication, talking through how their handling was not consumer friendly, and how their 10% voucher is basically worthless (and doesn't even compare to the free 15% off code). I indicated I was not satisfied and wanted information on a partial or full return of my 2 items I did receive.

I've been ignored for a calendar week at this point.

My last communication (today) laid out my reasoning for how this handling may not literally be theft but is the same in spirit. I will never buy from Wizkids again. Ignoring support inquiries and valid requests for returns is poor practice and invalidates the return policy on their site. Buyer beware - quality may be hit or miss, and their honoring of policies or rectifying of mistakes will be just as hit or miss.

I ordered a £70 product from WizKids. After waiting a couple of weeks the tracking reported it as delivered but it hadn’t been delivered! I contacted customer services. They assured me they would re-send it…… nope. It’s been 43 days now and I am still getting reassurance messages from customer services that my product is on its way and the tracking info should update shortly. Shocking service!!!!

Wizkids professional bait and switchers.

I would leave negative stars. I bought the mega-dungeon bundle and they changed it to the mega walls bundle and then raised the price of the dungeon bundle 100.00. Then ignored my messages. Scummy business practices.

I ordered a booster brick of dnd icons of the realms mythic odysseys of Theros and it’s been ages and it’s not even labeled as dispatched on the shop app I messaged wizkids 3 times about international orders and they said it can take up to thirty days to process just bought somthing from the states on eBay and it come in a week and a whole company can’t give my product within the month it’s appalling if you live in the uk it’s even worse as you can hardly get dnd minis over here and there all out of stock on places like ZATU and MAGICMADHOUSE so your left with buying somthing from the company that makes them and they don’t ship untill months later it’s shocking also horrific customer service I got the same generated email 3 times and when I asked to speak to someone I get no reply it’s so bad I am also a content creator in the uk for dnd products and this isn’t the first issue I’ve had I will also be making a video on the poor customer service

Customer Service & Product Replacement is appalling. Only canned responses are provided in an attempt to have a missing figure replaced from a boardgame. I even requested a wizkids game designer for assistance with a replacement with no response after the game designer forwarded it to customer service. The product is still sold on their webstore but the product is not listed for any replacement.

It shows me all the mistakes I am making but i can't correct them
Bad program

I would leave no stars if that was possible, wizkidz sold me a kiss promoted commander deck and will not give me a timeline of when they can replace it. I sent them the deck over a month ago and all they keep telling me is “we are currently experiencing a high volume of tickets right now and are unable to provide you with a timeline”

Wizkidz sells overpriced products which need to come with an overpriced customer service experience and I am a completely appalled at how horrible this has been, I submitted my ticket in October and it is now the day before December and they can still not give me an answer to anything

Completely worthless