Wizfair Travel Arvostelua 

I have never written a review on anything before. I’ve tried bad food, bad hotels, bad Ubers, rude employees, and so many more bad experiences in my life. I don’t really honestly believe or feel that my opinion really needs to be heard. However, I am writing one today because I need to help others to avoid the situation I have gotten myself into. I bought a direct ticket to Costa Rica over two months ago and they canceled within 48 hours. They offered me a flight that will take twice as long(not including layovers) and a 4 hour layover. I am unable to make their proposed flights because it doesn’t fit within my schedule and it would’ve costed me a lot more money to do so. They informed me that my only option would be to cancel my ticket. The only tickets are first class tickets and those were 6x as expensive as when I bought them. I basically can’t go to Costa Rica now and I can only blame Wizfair. So please! For the life of me! Don’t use this website! SCAM! P.S. I would’ve wished they informed me sooner so I could have had more time to plan.

Karl Samson was very helpful and pleasant when it came to canceling an mis-booked flight.

great service efficoent

Wizfair travel n’est absolument pas fiable. Ils m’ont volé. J’ai payer mon billet, obtenue m’ont numéro de confirmation, 1 semaine plus tard j’appelle ma compagnie car je remarque des bugs sur l’application: ma réservation a été annulé par Wizfair. Je décide donc de les appeler, facilement joignable cela dit, je leur demande de me rembourser. Le remboursement n’a jamais été fait.
Faites attention, même après avoir reçu votre numéro de confirmation et l’avoir rentré dans l’appli de votre compagnie, tous semble être bon mais ce n’est en fait pas le cas.
En plus ! 2 semaine après avoir payer les billets j’ai observé une fraude sur mon compte bancaire. Un ami qui avait payer des billets avec Wizfair au même moment que moi, a aussi été fraudé. Coïncidence ? Bien sûr que non
Wizfair sont des voleurs, ne leurs faites pas confiance !

Mes billets d avion on été payé et réservation confirmée .
La compagnie aérienne a reçu une achat et une annulation à la suite .
Je m appear out du subterfuge quelque mois avant mon départ heureusement et j’ai dû racheter des billets .
Personne ne m a jamais rapellé et mes billet jamais remboursé.
Les mails sont jamais distribués.
Aucune réponse .
Je me suis fait arnaquer…
De plus j ai été victime de fraude sur ma carte de crédit.
Je déconseille de commander des voyage par cet intermédiaire.
Arnaqueur

The customer service team is very helpful; I got all the help I need.

Dean helped me and was very helpful. Service was great.

I purchased FlexiFly flight tickets through wizfair to go to Croatia on SAS Airlines and now that I need to cancel, wizfair tells me that the flights are non-refundable, even with FlexiFly. I also bought travel insurance but it does not cover cancelling due to change of plans.

Thanks Karl for the help

We arrived at the airport about four hours before our international flight to Barcelona, only to find out it had been cancelled. We had to frantically book new flights on the spot and immediately received our “booking in progress” email from Whizfare Travels.
We called customer service right away and were connected with Davin, who helped accelerate our booking and stayed on the line with us throughout the entire process. He was calm, collected, incredibly responsive, and reassured us every step of the way. Thanks to him, we were able to confirm our tickets, check in with the gate agent, and legitimately save our holiday.
We are so grateful for Davin’s professionalism and support during such a stressful moment. He truly made all the difference!!!!

Karl Sampson was very attentive and very helpful. I rate him a 12/10

Karl was an awesome customer service rep. Will recommend to all my friends!

Dean was very helpful with my concerns

Huge thank you to Dean for making my flight booking so easy and seamless. Super responsive, knowledgeable, genuinely cared about getting me the best option. Ill definitely be booking with this website again.

I booked a direct return flight within the US 2 months prior to my travel date. The evening before my outbound flight I tried to check-in online and was unable to do so. When I called Wizfair they told me their booking agent had cancelled the flights and they offered me flights with stopovers and inconvenient travel times instead. After sharing my disapproval of the alternatives they offered to keep my return flight the same but forced me to accept a different outbound flight with stopover, longer travel time and earlier departure. When I arrived at the airport for my earlier flight it turned out that seats for my original direct flight were still available. Don't understand why they changed my flights. It caused a lot of stress and annoyance and I will never book with them again.

Elena was very helpful along the way. She explained to me available options and next steps

Elena is very professional and has helped me with my questions.

Dean was very good at answering my questions and giving me advice on my airline issues. Great customer service and very reliable knowledgeable service. Thank you.

I would have liked better communication from the company. I had to call and talk to Davin to get booking confirmations from Southwest. Prior to talking to him all I had was receipts from credit card payment.