Wilson James Arvostelua 

Their passenger assist services at Heathrow Airport is truly horrific - a clear example of how the dignity, respect, rights and customer experience of passengers with a disability have been completely ignored in the pursuit of 'safety' policies - I was subjected to abject humiliation as they insisted that I was wrapped up in their undignified and demoralising sling - which requires 3 people to use - in front of all the other passengers (as the personnel arrived late to assist) as this was their policy. I had my own transfer seat, which served both safety, comfort and dignity criteria, but was not allowed to use it. My customer experience was shocking - I travel extensively on business as a wheelchair user and I have never been made to feel so disabled, disempowered and disregarded. Shocking! Wilson James - you need to be trained better - not by medical staff, but by customer service experts with lived experience of disability - Hear your customers, and you will learn a thing or two about effective, safe passenger assist done with dignity.

Extremely rude and racist British company that operates within Heathrow airport, such a shame that Heathrow Senior management using Wilson James agency and does not know what really is happening inside the company this is a second Omniserv company that got kicked out by Heathrow Management and permanently shut down, some people were calling Omnislave ( modern slavery). Looks that Wilson James only has British name but down deep it is using discrimination against non British that were not born in the UK.

Had to use assistance 4 times recently at Heathrow terminals 3 and 5. As a disabled frequent flyer, this is the worst experience I’ve ever had at any airport. Staff treated me worse than baggage, none existent conversation, no concerns except excuses for delays, rough handling and no awareness of client needs or interest to find these out. Also a few safety concerns. Complaints have received detailed explanations and worthless apologies, all supported by erroneous information. I’ll fly connections through Paris, Amsterdam and Dublin in future

Arrived Gatwick South terminal flight Athens/london
Yesterday afternoon 4/1/25.had requested wheelchair
Assistance as I am 91 years old. My seat no. 35A which is at the back of the plain consequently I have
To wait all passengers before meto leave. Cabin crew told me to wait and then assisted me to the front entrance of the plane and sit down. The plane door was open and it was terribly cold . told the assistance was there and taken another passenger all knowing that I was waiting for assistance. After about 45 minutes assistance arrived. I asked him why he did not wait for me and he said that cabin crew told him there was no one else which is difficult to believe of course you realise the
Taxi driver charged me £110 when I usually pay £80.waiting time
As I am an anxious person due to age I always arrive at assistance desk early however people arriveing after me get assistance because their flight is before mine l should have assistance to go thru the formalities
Assistance at Gatwick is the worst I have experienced suggest you seek with other airports.
Never the less travelling from Gatwick again I doubt

REQUELT & MAHENDRA
THANK YOU !

Good evening
I am writing to express my appreciation to Requelt and Mahendra

Last week we were on a BA flight back to SA from London

It was delayed until 22:30
Then cancelled til the following morning

As I needed wheelchair assistance I had to wait in the Business class lounge

I was the last passenger to be fetched by Wilson James assistance

I was unbelievably lucky to have Requelt push me in the wheel chair

She realised it was almost 1 am in the morning and helped my husband who was struggling having just had knee surgery and obtained assistance with Mahendra . The two of them wheeled us to the City Lodge.

What an absolute pleasure they were
Kind
Efficient
Professional
Caring and
Fast and it was incredibly late at night

Please may I ask you to show them this letter of appreciation.

Thank you so very much Mahendra and Requelt.

Please let me know they received this feedback
Kind wishes
Jill and Michael Back ( grey hair and glasses)

I arrived back to Luton Airport from Schiphol Airport Amsterdam last night and needed Special Assistance there and at Luton. Jennifer and Tom at Luton were absolutely amazing and caring. They both were fantastic for such young people who
genuinely cared about us and we laughed all the way from the plane to the arrivals hall. They both totally deserve so much praise and commendation and definitely need to given something to show how much we as passengers appreciate their care and kindness and their total respect for us.
Thank you so much Jennifer and Tom who
took us off the Amsterdam flight at Luton 19:20 Friday 11th October 2024.

Jackie

Not worth wokring for the company internal discrimination, politics and harashment

My (autistic ) son travelled today from LHR : Wilson James told us 10/15 minute wait for assistance. After numerous calls from BA, someone eventually arrived 10 minutes before gates opened - to collect another passenger. Thanks to the intervention of the superb BA supervisor , my son eventually got his assistance - after close to 2 hour wait!

My 94 year old Mother travelled today to Toronto.

This Company, are responsible at Heathrow for assisting passengers (wheel chairs etc) and getting them safely onto the flight

They could not have done a better job, perfect!

Thanks to Paresh and all his colleagues!