I ordered a bundle package and did not recieve what I ordered but customer service accused me of lying and now wants to charge me for returning what I did not order... talk about deceptive trade pract... Näytä lisää
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Good product with terrible customer service. Somehow I got put on autoship & had some fraud on my email account. I called & no one ever answers the phone. It takes days for a callback. Ridiculous & I... Näytä lisää
I would give this product 5 stars but they are difficult to contact. After several attempts, I finally get an email saying they are no longer able to deliver to my state. Willie’s has the best t... Näytä lisää
My order has been lost in the mail for 4 weeks, nobody responds to their email address, no phone number to call, no refund. This is terrible service…no service. They are real quick to take your money... Näytä lisää
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Kuinka tämä yritys käyttää Trustpilotia
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Horrible customer service
I placed an order May 7, when the order was processed I IMMEDIATELY realized the shipping address was wrong (there is no way to edit the order or make corrections). I IMMEDIATELY messaged with less than 5 minutes! It took one days to receive a response and the message was UNACCEPTABLE …. Here is the response: I’ve checked your order status, and since the shipping date is not available and the tracking shows your package is already in transit via Veho (tracking number VHQCSF3KR678YY), unfortunately, we are unable to change the delivery address at this stage.
Unfortunately I don’t live there, it’s in another city and in essence customer service is not going to help me, and they have not reached out again although o messaged 4 times! I’m reaching out to my credit card company and dispute the charges with all the emails with date and time!!!!
BUYER BEWARE…..
I am a Whiskey and water drinker
I am a Whiskey and water drinker. Bought Willie's and had about 3 shots. I actually fell on the floor pasted out for 3 minutes. This stuff is POTENT !!!
Poor delivery service
i placed an order on April 24 , never received a tracking number , and when I reached out to them to find out what the problem was with my order , and a salesman emailed me back , apologizing for the delay, in fact it was still pending , and , not even mailed ,yet , according to a high demand for the bundles. i STILL haven't received a tracking number, or a final delivery date. i went through this same crap ,on just 1 order of willies remedy. totally unacceptable , and I will NEVER order anything else from them. No excuse for this slackness 😞
Carrier Pigeon shipping
So...I ordered from the website and it was suppose to be delivered on Friday. I checked tracking and it had arrived at my local post office in Phoenix, which it had sat for two-days. Now it says that my order has now arrived in Chicago with no delivery date. Totally ridiculous...Dont expect your order to arrive anytime soon. DO BETTER with your shipping. My order was suppose arrive for a wedding that has already cone and gone..
I ordered a bundle April 20 today is…
I ordered a bundle April 20 today is May 3 it hasn’t been processed. It has not been shipped and apparently they don’t do cancellations because it’s a perishable product. But if it hasn’t been packaged yet and it hasn’t been shipped, I don’t see why they can’t cancel $163 order. Definitely would not recommend.
NOT RELAXING AT ALL! Felt like I was on white crosses!
I was excited to experience the buzz from this product and I was expecting a relaxing buzz. Instead both myself and my friend were completely amped up and could not relax or sleep for 5 hours. This is NOT A RELAXING BUZZ. This a Clean your whole damn house and the effing Garage buzz! 👎🏼
Great customer service & tasty!
Had a few delays on shipping including unfortunate damage , and when taking time to email concerns immediately taken care of and replaced. Great taste definitely enjoy. Subscribing definitely helped with not running out !
my wife and I really like Willie's
my wife and I really like Willie's. Have reordered 3x.
It is not inexpensive, but we enjoy the relaxing buzz.
We like the 10mg strength.
Deceptive Business Practices
I placed an order ($180) and choose the 4-5 day shipping. Two weeks later and my order hadn't arrived. I emailed them and 5 days later received a response, "we'll send you tracking info when your order ships".
Terrible way to run a business.
Learning curve w/ Willie's Remedy
(not dissing Willie's Remedy)
'Purchased two bottles from Total Wine & More store in Durham,NC. On sale for $46.99 a bottle. Had one straight shot next night...made me sleepy. Next day, 4;00 p.m, had two straight shots within an hour. Had a nice high going, tho by 6;00 was nauseous,& unfortunately that lasted into the next day. I believe I consumed too much for my first try, & didn't have enough food in my stomach. So just be wise. Start with one shot, don't drink on an empty stomach, & probably better to mix with another beverage."
Carrie
Willies is trash!
Willies is trash!! I ordered the high road bundle on November 24th, delivered on December 16th destroyed, corks out of bottles and frozen. Missing the shot glasses and both the 5 and 10 mg shots. Over 59 phone calls and emails containing pics and they still have done nothing. Also misleading by using Willie Nelson, everyone there is a foreigner. Extremely unpleased with this company and all should know this
It’s been a total joke
It’s been a total joke! Ordered early for Christmas with a guaranteed delivery date before Christmas. Hasn’t even shipped yet!!! And very disappointed in almost, zero customer support, or care. Never again!!!!!!
Its been 3 weeks since i ordered
Im updated my review, the bummer was it didn't come on time, it was very late...but it was Christmas time and they were overwhelmed.
The Willies is amazing! Its the perfect, mello, relaxing buzz. I gave some as gifts and everyone loved it. I highly recommend this product!
It's been 3 weeks since i ordered. Doesn't even show that its been processed. I've sent 3 messages, was messaged back 1 time. I told them that its a large order that has Christmas gifts for 4 people, and I really needed to know if I would have gifts for my guests. They assured me it would be here by Christmas. I just messaged them again day before yesterday, trying to verify if it would arrive, but its been crickets. I cant afford new gifts when they have close to $300 of mine.
I'm giving 3 stars bc they have good…
I'm giving 3 stars bc they have good customer service (they respond quickly). Otherwise, I ordered nov 26th for Christmas. It's set to arrive December 26th. Not in time for christmas. Yet they marketed 2 weeks b4 christmas to hurry and order to get yours by christmas. Not impressed at all.
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