William Russell Arvostelua 

Had nothing but a great service from these guys.

Awful miss leading company that do not answer direct straight questions about being covered for taking the covid 19 emergency approved vaccine. The words used was "Shouldn't affect your cover" which isn't a professional answer. When i asked if i was to have an adverse reaction and to pass would i be covered Yes? or No? then we can talk. I was then completely ignored.

I can only give them 5 stars I've used them for about 10 claims for my family. I think the big issue when people complain is that they don't read their policies properly you get what you pay for. William Russell is in the more expensive scale but they are there when you need them. Their emergency line is there on the spot to help you and make sure everything is send to the hospital so that they are ready for you and you don't have to think about paperwork only about getting well. They will always be my first choice for my family.

So far so good. Not always super organized but will always respond to email and eventually get things done.
The lack of hard selling is very welcome. No-one will hassle you with the latest offer.
It can be very difficult indeed to achieve similar cover at a similar price in a foreign land.
Caveat: I've never claimed.

Awful company. Really rude girl called Megan who answered the phone who then put me through to a man in the sales team who sounded clueless. Suffice to say, I won't be using them for my cover!