Wildflower Cases Arvostelua 

The WF emblem of my phone case came off so I reached out to customer service to get the case replaced. They have a policy that you get a new phone case should smth like the WF emblem falling off happen within the first 6 months since receiving it. I was within that time frame but the answer I got from them was "your case exceeds the 6 months, there’s nothing we can do.". After that I send a follow up email with proof that the shipping notification email was send out less than 6 months ago meaning the delivery date was even later and I got ignored. I then send ANOTHER email which also got ignored. To this day I have not received an answer to the several complaints I’ve made. This is scammer behavior on their part. Never again!

The phone case itself is so cute. I have gotten so many compliments and it’s super durable. Although I did have a bit of trouble with my bling camera cover, Jackelin was super understanding and helpful with getting me a new one due to the product defect. Overall, I definitely recommend the Wildflower cases brand!!

they were really good and thorough with their emails and helped me a lot! they also responded very quickly and made sure i understood what was happening!

So excited to get my case! I loved the options for shipping and the customer services is amazing!!

Absolutely love wildflower cases. Not to mention the fact that the customer services is good as well, had a faulty cause and was given a replacement without hassle. Jackelin who handled the case was absolutely lovely.

Would definitely purchase again.

This is my first time purchasing Wildflower cases (healing my inner child). I know I'm all the way across the world, and it might take a while, but I don't mind waiting as long as there is communication. I ordered on Feb 21 and didn't receive any updates. I had to email to get the tracking number and received it through support on Feb 27. However, the tracking information still indicates (as of March 5) that the order has not yet been handed over to DHL. So, I'm unsure if my item hasn't been fulfilled (though it says fulfilled on the website), if it's on the way, or if it's missing. I've been emailing too, but haven't received any response. Please don't fail me.

-Order #2470005

things r resolved

I received the wrong item, so I contacted customer service with all the details and they were very quick to get back to me. They immediately sent me the original case I purchased and provided me with a return shipping label for the wrong item. I’ve bought from WF cases for years and I’ve never been disappointed. 10/10 customer service

Wildflower Cases delivers both style and protection flawlessly. My daughter adores her new case, boasting vibrant designs that reflect her personality. With its sturdy construction and precise fit, I'm reassured her phone is safeguarded from drops and scratches. Wildflower strikes the perfect balance between fashion and functionality, earning my full recommendation.

The customer service team was so sweet in helping me with my issue. Jackelin was amazing and responded quicker than i could’ve imagined and sent me everything i needed to resolve my issue!!! Thank you so much for everything!!!!!! XOXO

I’ve been buying these phone cases since 6th grade. I’m now a sophomore. They’ve grown with me. I love them so much I always recommend them to my friends. They’re just so pretty and so protective. I LOVE WILDFLOWER!

My order never came due to either the shipping people making a mistake or someone stealing it and they were very helpful with figuring it out and sending me a new one!

Plain and simple this is a very unprofessionally ran business. To start, I received an email stating the shipping address was invalid even though there was a Google Maps hyperlink you could be clicked on and literally showed the property. That email was sent from customer service the day after I placed the order. So I sent a email stating the address was correct and I received another email the day after stating they would update address and would send out order. Now this is where the shadiness comes into play. So it’s been over a business week and I have yet to get tracking information on my order. I have contacted customer support 3 times and have I received a response? Nope. Not one email or call. How can I feel this is not suspicious? I am a patient and understanding person and honestly wouldn’t have minded if they stated there was a delay or mistake or any type of update. No response is just unacceptable . I have requested a refund and hope they can redeem themselves and not cause me to pursue this further legally. I will wait and see. To wishful thinking

I love this brand so much! They have the MOST cutest phone cases and they are very good priced for how they work with your phone. They are very protective and just perfect. I really don’t know how else to describe these cases then perfect! The brand owners are so so sweet and I feel very valued as a customer ! Whenever I want/need a new phone case, I come to Wildflower!!! 💗

We accidentally ordered the wrong case. Jackelin was very nice and helpful in getting the information to me for the return. She has always been very prompt in responding to my emails. Jackelin is great and deserves kudos!! Wildflower is a company worth supporting. Thank you, Mary

Update 20.1.2024
After posting my review here, I finally got a response from wildflower stating that the tracking they gave is wrong and they don’t know how it happened. They gave me a new tracking number which only shows that the label was created by them on 16.1.2024 with no collection from FEDEX. They just created a label shipment order. To be honest I don’t know if I will actually receive my package. Will provide updates if I do. Still a horrible experience.

——————-
I placed an order 2432337. However, when i click the tracking link it shows that the shipment was cancelled by the sender.

My order is marked as fulfilled even when I never receive anything. Now I paid for the case but never receive any case or refund.

Tried contacting the support email and calling in, but no one responded to my email for a week already and the calls go to voicemail. It is quite concerning.

The livechat does not work. It is a big red flag that I never receive any email confirmation for my purchase, when it is marked fulfilled, and when I filled the online contact form there is no automated message saying they will get back to me asap. Its basically just radio silence.

It just feels like a scam. I feel so helpless since the amount was already charged to my credit card and I don’t seem to have a way to contact anyone from Wildflower about my issue.

This is literally the worst thing that could happen during online shopping.

i ordered some cases a few weeks ago, but one case was missed out in the parcel. emailed wildflower and they got back to me after awhile which was understandable since it was during holiday szn, after the case was reshipped it arrived really quickly! thanks wildflower <3

great customer service, helped me with everything i need and answered all my questions!

We ordered a Fruit Tart Wildflower Case for an iPhone 14 Pro Max for Christmas for our Granddaughter, not knowing that she needed a 14 Pro case. The website indicated that we only had like 2 weeks to exchange any items from the time of purchase. Due to the early purchase, and the celebration of Christmas didn’t happen until New Years Day, because of blended family issues, the case wasn’t presented until then. That’s when we realized that it was the wrong size. I contacted Wildflower Cases, explained the issue, and they graciously permitted us to return the case for an exchange. All of our communication has been answered immediately and very favorably. I have enjoyed working and coordinating with Wildflower. If ever I need a beautiful case for my phone, I will definitely contact Wildflower!!!