wemax.comArvostelua 

678
TrustScore 3.5/5 tähteä

3,5

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 4/5 tähteä

The remote paired easily, however, several buttons are not functioning correctly. The app button and the top right button both work as home buttons despite the remote already having a dedicated home... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

Vorsicht vor FREE Retour Versprechen! Auf mein Retourwunsch wurde zuerst mit einem kleinlichen Gutscheinangebot reagiert, welches ich ausgeschlagen habe. Folgende Antwort von Wemax lasse ich umkomm... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I wish I had bought this sooner before purchasing a different one. This is absolutely great. Using it on the cruise ship to Mexico. Content from phone and DVD player. Day or night it shows amazing u... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

What an excellent product! Image clarity is SOOOO much better with this screen than the one it replaced. Using the screen in conjunction with an Epson LS800 ultra short throw projector. Five stars f... Näytä lisää

Yrityksen tiedot

  1. Kotiteatterimyymälä
  2. Elektroniikkaliike
  3. Kodintarvikeliike

Yrityksen kirjoittama

WEMAX (An Ampula Inc. brand.) is a Seattle-based technology company with the mission to provide shared rich, visual experiences wherever you go with laser projector, portable projector, 4K Ultra Short-Throw projector, LED projecter, 1080P projector, smart projector and more. We provide one-stop solutions to deliver visual applications that are intelligently connected with your home or small business.


Yhteystiedot

3,5

Keskitasoinen

TrustScore 3.5/5 tähteä

678 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,5

Kaikki arvostelut

(678)

3 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

I have not received all items in my…

I have not received all items in my order. I am missing the screen. I have not received a response regarding status of order. I have emailed support several times and it took over a week to get a response. I still do not have all of my items. I would like a real tracking number on my missing items. Could Wemax please provide that?

12. joulukuuta 2023
wemax.com-logo

Vastaus yritykseltä wemax.com

Hi Sandi,
We apologize for any inconvenience caused. the package still on the way, you can track it by this link:
https://api.deliveright.com/public/tracking/68294132
It shows:
2024-01-07 07:19:50 PM CST Order estimated arrival set.
Hope you can receive it soon.
We apologize once again for any inconvenience.
Best regards,
WEMAX

Saanut 1/5 tähteä

I ordered a wemax dice and a tripod and…

I ordered a wemax dice and a tripod and only recieved half of my order.

20. joulukuuta 2023
Oma-aloitteinen arvostelu
wemax.com-logo

Vastaus yritykseltä wemax.com

Hi Florian,
We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX

Saanut 3/5 tähteä

Unhappy with product

I am updating my review at this time do to the fact that customer support has contacted me. The problem with the screen has not been solved so I'm still not 100% satisfied. I sure hope the problem with the screen can be fixed, and at that point I will be very satisfied. until than I am still not happy with the product.

Here is the original review.
I purchased a 120" Electric Floor Rising Tension ALR Ultra Short Throw Screen w/ Smart Voice Control and I am very dissatisfied with it. This item cost a lot of money and therefor should be of better quality than it is. There are waves or rolls on both the right and left of the screen. There should be more tension on both sides of the screen to prevent this. Also I tried reaching out to your customer support via email an got no response. Very poor customer support.

26. marraskuuta 2023
wemax.com-logo

Vastaus yritykseltä wemax.com

Hi, Donald.
We apologize for any inconvenience caused.
Just wondering which email address you contacted before.
We search your order, email and name, but we cannot find the email in our system.
Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX

Saanut 3/5 tähteä

Wemax 120 inch ALR screen

The quality of the screen is good. The instructions for building the screen and mounting the screen are vague at best and not the most user friendly. It took me 5 hours to build and mount the screen, after having to check and double check and measure and remeasure. Also, the machined parts don't always align as well and you will need to be creative with how you build the screen without ruining it.

21. marraskuuta 2023
wemax.com-logo

Vastaus yritykseltä wemax.com

Hi Shubham,
We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX

Saanut 5/5 tähteä

Needed to replace remote

Needed to get more remotes due to grand baby being a grand baby. I was pleasantly surprised when i found the Wemax remotes that i needed for a reasonable price and they were promptly shipped to me about a week later.

29. marraskuuta 2023
Saanut 1/5 tähteä

Vorsicht vor FREE Retour Versprechen!

Vorsicht vor FREE Retour Versprechen!
Auf mein Retourwunsch wurde zuerst mit einem kleinlichen Gutscheinangebot reagiert, welches ich ausgeschlagen habe.
Folgende Antwort von Wemax lasse ich umkommentiert stehen (dies war ebenfalls die letzte Rückmeldung von WEMAX):"[...]We are very sorry that at the moment we are having some problems with our system and we are not able to create return labels.
We're already looking for a tech to take a look at it, not sure when we'll be able to fix the problem.[...]"

13. joulukuuta 2023
Oma-aloitteinen arvostelu
wemax.com-logo

Vastaus yritykseltä wemax.com

Hi Matze,
We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX

Saanut 4/5 tähteä

I gave you 4 stars because I am happy I…

I gave you 4 stars because I am happy I didn't make another mistake. The screen quality is very good so the pictures are sharp and that's what matter to me the most. The installation instructions were ok but I am not a handyman so I struggled for a while and I finally I installed the frame on the wall first and then put the screen on. Overall I have been satisfied since I bought it two weeks ago.

30. marraskuuta 2023
Saanut 4/5 tähteä

After a few days, Wemax helped with my issue.

After my screen was delivered with a damaged box, I decided to send it back unopened. I'm currently working with them now on that, and they have been very understanding.

26. marraskuuta 2023
wemax.com-logo

Vastaus yritykseltä wemax.com

Hi David,
We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX

Saanut 1/5 tähteä

Very bad customer service and return…

Very bad customer service and return process is very painful.

21. marraskuuta 2023
wemax.com-logo

Vastaus yritykseltä wemax.com

Hi Pavan,
We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX

Saanut 5/5 tähteä

Love my projection screen!

Arrived promptly. For assembly, everything that I needed to assemble was provided (minus a drill). This really made it easy to step through and assemble and mount the projection screen. Great job.

27. marraskuuta 2023
Saanut 1/5 tähteä

I never got my item.

27. marraskuuta 2023
wemax.com-logo

Vastaus yritykseltä wemax.com

Hi Robert,
We apologize for any inconvenience caused.
We have sent the package by this FedEx:
https://t.17track.net/en#nums=774223508057&fc=100003
It seems the package was missing during delivery.
Deeply sorry for the inconvenience this may cause you.
Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX

Saanut 1/5 tähteä

the customer service was very poor and…

the customer service was very poor and late in responding and when i try cancelling the order the canceling does not work in the site, all i have to talk to Klarna payment to initiate the cancellation and refund process. but unfortunately the product delievered at home and when i try returning without even bring in home, all i have to pay the Return cost which is not acceptable. i stated the conversation on refund and cancellation before the shippment.

24. marraskuuta 2023
wemax.com-logo

Vastaus yritykseltä wemax.com

Hi Vijay,
We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX

Saanut 1/5 tähteä

send wrong item to me.

23. marraskuuta 2023
wemax.com-logo

Vastaus yritykseltä wemax.com

Hi Fenglei,
We apologize for any inconvenience caused. Our professional customer service team will reach out to you promptly to assist with resolving the issue. You can also reach us through our chat support on wemax.com. Our top priority is providing the best customer service possible, and we are committed to ensuring your satisfaction. We apologize once again for any inconvenience.
Best regards,
WEMAX

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