Welcome Wagon Arvostelua 272

After giving the one star rating for never responding to my emails, they contacted me and helped me out. They were very understanding and did what they could to help.

Unfortunately, the relationship was a struggle for the entire 1-year long binding contract. Poor service and communication. But they get the extra star for consistency in their monthly billing...

We were very excited to partner with WW for our new homebuyer needs. Our rep was energetic and friendly and it appeared that it was going to be a great relationship. That's pretty much where the positive stops. I know that the virus has upended a lot right now, but the issues we've had with WW have gone far, far beyond what is acceptable. They didn't mail our first 2 months (April and May), which I can understand (sort of), but didn't bother to tell us that they weren't getting mailed - that is unacceptable. They furloughed our rep, haven't replaced her and didn't tell us they were doing that - which left me to deal with customer service. Their customer service director is friendly on the phone, but has major issues with follow through. I've been asking for months for hard copies of our mailings and have yet to get one despite repeatedly being told they were/are etc being mailed. They don't follow through on what they promise. Their mailing timelines, artwork deadlines etc are confusing. The staff is unprofessional and despite asking direct, simple questions I rarely get the answers I'm seeking. Needless to say, I wish we had never experienced this company and I cannot wait to be done with our contract. We will never use them again.

Our representative Barbara Antes has been professionally interactive with the Yorktown Chamber of Commerce. Followed up immediately when we transitioned from the previous Welcome Wagon representative. Thank you and we look forward to working with Barbara Antes in our community.

Our representative was very friendly and helpful. We look forward to working with Welcome Wagon throughout the year.

This sounds like a good program utilizing a niche market and we are looking forward to positive results. The fact that your sales rep, Vickie D. was so knowledgeable and easy to work with made the decision to try your product even easier.

No results. Hoping and checking for them.

Working with Welcome Wagon has been a good experience. Everyone was friendly and prompt. I would highly recommend them.

Debbie O'Brien is great to work with. She is on top of things and very pleasant.

We have not received any business from this except 1 guest. It is way to costly for no return. You are locked into a contract for the length of time.
The ad ran later then the expiration date.
I would not recommend using them for your business.

Very responsive and professional. I would have liked some original ideas not just a copy of what we had.

Year long contract? What a joke, Facebook or mail drops are way cheaper, factor in what they are “advising” you to give away, and you end up with advertising of 124 a month end up being 500 a month minimum. You can mail drop 16,000 address for 800.

Just now got my artwork for approval--Made some changes
Will reserve my review for future developments.
So far--So Good

The Verdict is out. I love my representative Carolyn, however, After paying and submitting my art work I have heard nothing. Perhaps I should review later.

Welcome Wagon was a great way for us to get important information out about our services, to new homeowners in our service area.

They were great and very helpful with getting the ad that we wanted to do.

Just getting started, so far so good----

So far so good. Nothing negative to say at this point. I’m going to hold my opinion until after the marketing starts.

-Derrick

We have been signed up with welcome wagon since December, with our first ad running January 2nd. Paying $200/mo (on the first mind you. God forbid they can give you a date when ALL bills aren't due). Haven't recieved a single phone call in just over one month.
You'd think if ads for 20% off of cleaning services were going out, we'd be getting loads of calls. No cleaning companies in the area are offering that much off! But no, not one call.
Meanwhile, my $800/yr BNI campaign we just started has already netted us 3 regulars in one month.
Don't waste your money. Wish I would have done further research but I felt pressured to do this thing quickly.

The Walnut Creek Chamber of Commerce & Visitors Bureau is looking forward to our advertisement in the upcoming February edition of the Welcome Wagon. The team was easy to work with and very responsive to our corrections and changes as we created our ad.