Do not order from this company. It comes up as a UK company but clearly isn't. When dress finally arrived it was faulty so it needed to be sent back. When i requested a return i was told it ha... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
DO NOT PURCHASE FROM THIS COMPANY. I FINALLY RECEIVED MY DRESS BUT IT DIDNT FIT. I HAVE REQUESTED A RETURN FORM 4 TIMES BUT THEY ARE IGNORING MY REQUESTS. I HAVE NOW REPORTED THEM TO THE FRAUD DEPA... Näytä lisää
Yritys on vastannut
Poor quality clothing. Arrived after due date. There is no customer services rather delayed emails that make returns nearly impossible and punitive. Do not buy from this company. I have still not been... Näytä lisää
Yritys on vastannut
I ordered 3 dresses to try on for my wedding none of them suitable. I would advise not to order from Wedtrend. Delivery costs are high, returns process impossible. I would advise ordering a dress from... Näytä lisää
1,8
Välttävä
129 arvostelua
Ei ole aiemmin pyytänyt arvosteluja
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 51 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
After reading many of these reviews
After reading many of these reviews, I went out on a limb and ordered a dress only because someone I know personally ordered a dress with great success- It's been over a month dresses to come and they just sent me a tracking number again a tracking number that is not showing up in the USPS do not order from this site!!
** response to companies reply-
The support email you have given me is the one I have been messaging since back in February. I finally got initiated half of the promised refund but amazing Enough I cannot get the other half that was promised me I have sent over five emails and promised the rest of my refund last one was a month ago. Nobody really responds through that email. I've had so many different people reply because the same person never replies more than once.
6. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
BEWARE, BUY AT YOUR OWN RISK!
BEWARE! We ordered a dress for my daughters prom well in advance and we have yet to receive the dress. Prom happened over the weekend and we were forced to run around on Friday to find another dress because according to their website, the dress is no where to be found. A customer service agent sent me a fake tracking number and stated that the dress was in route to be delivered. I entered the tracking # into USPS website and it was invalid. I contacted WebTrend and they responded that I was too emotional and needed to have more patience because according to their records they shipped it out and sent me a fake tracking number. I ordered on the 17th of April and needed the dress on the 4th of May. As of today, I still have not received the dress.
17. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
DO NOT PURCHASE FROM THIS COMPANY
DO NOT PURCHASE FROM THIS COMPANY! They have not responded despite repeated attempts and following their procedure for returning dresses.
30. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
Scam
I have had the same experience as others. Cannot get a response from this group. Shipping was very delayed with no updates from seller. Dress did not fit appropriately and after numerous emails and people, they offered 10% or they could give me the address. I asked for address. Then they came back with only a 20% total refund. I told them that was unacceptable and did not follow policy on the website. I have not heard back again. I am warning as many people on these reviews as I can so no one else experiences this scam. I cannot report to BBB because not located here or Canada. But I am taking my case to Paypal. Perhaps they can block them.
26. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
I ordered a dress from this website 3…
I ordered a dress from this website 3 weeks ago for a wedding out of the country. As soon as I tried it on, it was 3 sizes too big! Please do not trust the size chart! It seems that they do a generic one and not one specific to each dress style. I took my measurements and the dress was still extremely large. I emailed them immediately for a return shipping label. It turns out they try to push you and give you the runaround for you to end up keeping the dress or giving up in the return process. It is so difficult to reach them, all via email, and always a different customer service representative. Horrible website!!!
29. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
Don't expect they accept returns
I purchased a prom dress for my daughter after confirming that they would accept a return if the dress didn't fit (she's extra small so it's challenging to find the right size for her). We got the dress, it was too big, so I contacted customer service again (same way I confirmed they do returns before making my purchase). They took a while to respond, but eventually confirmed that they would accept the return, I just had to confirm I wanted to pay for the shipping on my own to be eligible for a full refund. Otherwise, I could keep the dress for a 10% refund. I do not need a dress and am fine paying the shipping, so I confirmed I'd take the full refund understanding that I'd be responsible for shipping costs. They stopped responding overall after that. I've attempted to reconnect with them multiple times without success.
11. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
DO NOT BUY FROM THIS COMPANY
If I could give them less than one star I would. Do not order from Wedtrend. Their customer service is horrible. I received a dress and requested a return a couple of days later.
I have been trying to return it for 3 weeks now. I still have not received return instructions.
2. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
Scam scam scam
I ordered a dress with faster shipping. The dress was suppose to be mailed out in 48 hours. One week later app still showed dress being processed. Upon communication of me trying to cancel since they didn’t even follow through with what they stated, and wasn't going to refund my money! I filed a PayPal claim right away and all the evidence on how they failed on their part. I would encourage ALL TO FILE PAYPAL CLAIM OR CC DISPUTE and get your money back. SCAM SCAM SCAM
You can’t tell it’s a Chinese company but it is and it will takes really long time to get dress, if you get it even… RUN THE OTHER WAY SHOULD BE SHUT DOWN..
17. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
Do not buy anything from this sketchy company
I should’ve known when we ordered two dresses in February, and didn’t receive them until April, it was not going to be an easy return process. We ordered for prom in March and didn’t receive the dresses until after the event. We knew we were going to return the dresses since we no longer needed them, so I contacted Wedtrends immediately. Multiple forms filled out, emails sent, and no response from customer service for days. I still don’t know where to send the dresses back. Of course they told me I’m responsible for paying for the return shipping. I’m not confident I will receive a refund. Do not buy anything from this sketchy company.
8. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
DON’T USE WEDTREND
DON’T USE WEDTREND.
This is a fast fashion company based in China. I ordered three gowns from them and none of them fit so I tried to return it. I sent an email to the company and have had to send multiple follow up emails to demand they respond to me.
Their return policy says 14 days from delivery, and I believe they are taking 2-4 days to respond to me to try to run out the clock.
Do. Not. Use. Them.
16. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
Read the fine print
Read the fine print! They have an additional "processing" time before they will ever send your order out. Even ordering in time dress still was too late. The return policy is anything but easy. They wanted to pay me 10% to not return. Dress was okay quality but not worth the stress of customer service.
12. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
if i could give it zero i would (SCAM)
if i could give it zero i would. my dress didn’t come. they didn’t respond to my email, USPS can’t track it. DO. NOT BUY. ITS A SCAM
13. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
No refund- won't even give me address to return
I ordered 3 prom dresses for my daughter to try and they did not work.
I have been trying to return them and they refuse to give the return address. I filled out the refund request the day we received the items and understand I need to pay to send them back per the terms. They keep saying they will refund me 20% and I can keep them. I don't want to, I want a refund. I ordered with LuLus and thought it would be like that...but this has been so frustrating.
12. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
They are a complete scam and I can't…
They are a complete scam and I can't even get my money back. Don't do it.
8. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
Watch out for this seller you will…
Watch out for this seller you will surely lose your time and your money. My order (March 18) never arrived. I never received any tracking number or carrier’s name. The order is marked as delivered I didn't receive anything. The customer service didn't respond to my message. I'm furious I lost my $537.
18. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
THIS IS A SCAM
THIS IS A SCAM! I spent 550$ on dresses that never arrived. I emailed them and used their website but have ZERO communication from anyone. Now I have to dispute the charge with my bank
17. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
Complete scam
Complete scam. The top of their returns policy portion states that you can return anything within 14 days of receiving your order, but at the bottom in fine print they state that nothing is refundable. Even if your dress is off the rack/not made for custom order, they won't honor refunds.
1. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
My daughter ordered her prom
My daughter ordered her prom
Dress and we have yet to receive.
4. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
Can I give this company a ZERO???
Can I give this company a ZERO???? DO NOT ORDER FROM WEBTREND. I ordered a dress. The information regarding when the item would arrive was so vague I started to think I had been scammed. When the dress arrived- it was not as described or shown on their website. I contacted WEBTREND to inquire about how I can return the item. After being in a chat for approximately an hour, of sending photos of the dress I received and providing the reason I was requesting a return- they stopped responding and did not provide me with information regarding how I can return the item. The ONLY reviews I could find for this
Company are negative. Don’t waste your time with them.
UPDATE- THEY NEVER REFUNDED THE MONEY THAT THEY SAID THEY WOULD! SERIOUSLY DO NOT ORDER FROM THIS SHADY COMPANY.
22. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
Refused eligible returns
Their return policy says to notify the company within 14 days if you want to return an item. I email them on day 7 asking for a return, followed up a few days later, and got an immediate response telling me I received the item on 3/11 and asked for the return on 3/18, thus I failed to fall within the 7 day window and wouldn’t get to return the item. This email also sent me a link to their official return policy.
2 glaring issues here: First, the return policy that they linked me to says 14 days. Nowhere does it say 7 days anywhere. Second, even if it were 7 days, by their own account I fell within that window. I don’t know if they just aren’t reading their own policy (or words for that matter) but this is absurd.
24. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Wedtrend
Dear Customer
Thank you for taking the time to leave a review about your experience with WedTrend. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At WedTrend, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@wedtrend.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with WedTrend is a positive one.
Kind regards,
WedTrend Customer Care
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.