We Buy Any Car® USA - Lawrenceville, GA Arvostelua 

Vastaus yritykseltä We Buy Any Car® USA - Lawrenceville, GA

8.1.2024

Hi Marie,

Thank you for taking the time to share your positive experience with us! We're delighted to hear that Mike provided you with great customer service and made you feel comfortable throughout the transaction. It's great to know that everything was done in a timely manner. We appreciate your referral and look forward to assisting your family and friends in the future.

Kind regards,
The Customer Experience Team at We Buy Any Car

Vastaus yritykseltä We Buy Any Car® USA - Lawrenceville, GA

20.11.2023

Hi Dina,

Thank you for taking the time to provide feedback and for choosing to sell your 2012 Hyundai Sonata. However, we're sorry that we could not come to an agreement to purchase the 2015 Ford Mustang.

The online valuation is an estimate based on limited information and we always carry out a professional appraisal of the vehicle before making an offer where you should have been invited to join the branch manager so that you can see what we see while appraising a used vehicle. Unfortunately, there were quite a few issues with the vehicle which were not declared when you requested the free online valuation.

A check of the vehicle diagnostics revealed the following fault codes:

P0300 Random/Multiple Cylinder Misfire Detected
P0308 Cylinder 8 Misfire Detected
P0316 Misfire Detected On Startup (First 1000 Revolutions)


Additionally, when we pulled a CARFAX on your vehicle, it revealed that the car had been involved in an accident that may not have been declared to you by the dealer who sold you the vehicle. The vehicle was involved in a front impact collision with another vehicle and a police report was filed on 7/24/2017. We operate to strict ethical standards and are obligated to report that to any potential buyer. Whenever an accident is reported on the CARFAX, it reduces the resale value. It's unfair but totally beyond our control.

Our objective is to buy the car at a price reflective of its resale value, taking into account any issues that have a tangible impact on the resale value. Buying the car at a price that is fair to the customer and allows us to take a modest margin is the aim and we're sorry the price did not meet your expectations.

We appreciate you for taking the time to speak with Area Manager Bridget and we regret that we couldn't have a productive conversation. We remain committed to giving you a positive customer service experience and if there is anything more we can do to provide that, please email us at customerfeedback@webuyanycarusa.com.

We're grateful to have earned your business and hope you will consider using our services again in the future.


Kind regards,
Nazel, on behalf of webuyanycar.com

Vastaus yritykseltä We Buy Any Car® USA - Lawrenceville, GA

2.11.2023

Hi David,

Thank you so much for your kind words! We're delighted to hear about your positive experience with us. Your recommendation is the highest compliment we can receive, and we truly appreciate it. Should you or your friends and family need our services in the future, we'll be here to help.

Kind regards,
Nazel, on behalf of webuyanycar.com

Vastaus yritykseltä We Buy Any Car® USA - Lawrenceville, GA

29.9.2023

Hi Mary Therese,

Thank you for taking the time to leave us a review! We're glad to hear that you had a great experience working with Ben. It's wonderful to know that he provided you with detailed explanations about our service and payout for your Saturn. We appreciate your kind words, and we'll make sure to pass them along to Ben.

If you have any further questions or need assistance in the future, please don't hesitate to reach out. We sincerely value your business.

Kind regards,
The Customer Experience Team at We Buy Any Car