I had a very large order of bricks, which was supposed to ship in two parts. The first part was sent out after just over a week, and arrived around 2 weeks from the order date. They forgot to send ou... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
I've been shopping at Webrick for years and they never fail to impress me. The quality of their products is always top-notch, and their customer service is even better. Whenever I have any questions o... Näytä lisää
I purchased this product for my grandson 5 to do with his homeschooling instructor and myself. The instructions are very difficult to decipher. My grandson frustrated lost interest. It was difficult... Näytä lisää
I had the divided "pleasure" of working with this 'company' for a short while as a sales prospect. Their female General Manager clearly didn't understand the market but fought any contra-argument off... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Webrick.com is the best alternative individual parts source service platform for MOC and custom build. A part list upload tool and a unique wanted list feature are provided.
Yhteystiedot
Hong Kong
- support@webrick.com
- webrick.com
2,8
Keskitasoinen
26 arvostelua
Ei ole aiemmin pyytänyt arvosteluja
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The website is a hot mess
The website is a hot mess. So many technical issues - browser errors, payment errors, can't load pages... I wanted to give them my money and tried several times but the site makes it so hard! It knocks your confidence that this is a legit and competent operation if they can't even make a proper website in 2024...
31. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Webrick.com
Hello there,
We sincerely apologize for not meeting your expectations and genuinely appreciate your candid feedback, which serves as a powerful driver for improvement.
In 2023, we made some improvements in enhancing the speed of the shopping cart for large amounts of SKUs, improving the efficiency of the upload tool for large files, and ensuring swift access for returning customers.
However, challenges persist with the mobile version, catalog pages, the wanted list feature, and more. We appreciate your patience and understanding as we diligently work to address these issues.
Your continued support is invaluable, and we are committed to delivering an even more enhanced and seamless experience in 2024.
Thanks
Your Webrick Team
Great alternative
I was missing some pieces for a moc and ordered them from webrick. They were sendt pretty quick and arrived a few weeks later. In the meantime i had made an order for a large moc (2500pcs). The time from i made the order until it was shipped was about two weeks but when it shipped it arrived in like 4-5days or so. All parts accounted for, great quality and color. Will buy again.
28. marraskuuta 2023
Oma-aloitteinen arvostelu
Fantastic LEGO alternative
Fantastic LEGO alternative.
All of the 800 pieces I ordered were accounted for, and snap together great.
Some of the longer thin ones have an almost imperceptible bowing to them, but this didn't affect my build.
9. kesäkuuta 2023
Oma-aloitteinen arvostelu
I had the divided "pleasure" of working…
I had the divided "pleasure" of working with this 'company' for a short while as a sales prospect. Their female General Manager clearly didn't understand the market but fought any contra-argument off in the most naive and rude way and, in the course of a few weeks, she laid me off in the most humiliating way. Yesterday, I saw that the "firm" had shut down the operation. What a pity, and what a bliss. Such amateurs...
8. maaliskuuta 2022
Oma-aloitteinen arvostelu
Had some trouble, but it was quickly resolved
I had a very large order of bricks, which was supposed to ship in two parts. The first part was sent out after just over a week, and arrived around 2 weeks from the order date. They forgot to send out the second part of the order, but sent it out after a quick email correspondence and it arrived a week later. There are some issues with sending out tracking numbers, and sometimes the tracking number won't be sent until even after the actual package arrives.
Edit: I realized I forgot to actually review the bricks, they're very high quality, both the default source and gobricks, but come fairly scratched, I'm not sure if the scratches come from the sorting process or the transit.
16. kesäkuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä Webrick.com
First of all, we are very pleased that you're satisfied with the quality of our bricks. And we also need to apologize for any unpleasant situations that happened, we're still working with our partners on packaging options to reduce scratches. We have already improved our system to send out tracking numbers in a timely manner. You can get the tracking information on your account's order detail page.
We are always very glad to hear feedback, both positive and negative feedbacks. Because this is a new opportunity for us to improve ourselves and do better in the future. If you encounter any problem when dealing with Webrick you can contact support@webrick.com to get quick email correspondence. We will solve all problems until you are satisfied.
greath experians
Service is greath, the costumer service is quick and helpfull. Also great with communication, delivering wass fast. And that from asia to The Netherlands. The delivery is nicely packed and looks just great.
12. huhtikuuta 2022
Oma-aloitteinen arvostelu
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