I used a 3 day trial for 1 EUR and stopped subscription immediately and cancelled my account to stop any further charges. However the company did charge me. I wrote to the address the website states t... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I went for a free trial which I decided not to continue afterwards. However, I could not find any option to cancel it anywhere in the interface. After some time, I was charged €29.99. Then I t... Näytä lisää
This app uses misleading subscription practices. I only signed up for a 0.99 € trial and deleted my account, yet I was charged 19.99 € twice afterwards. Even worse, I contacted support befor... Näytä lisää
Lisa AI is the best app to create family photos. Later, I have issued to unsubscribe my account, however, Lisa AI’s owner assisted me. I have emailed to Lisa AI’s creator. He replied me ASAP with... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Lisa AI is a creative AI platform where people can explore the latest AI trends and generate fun, shareable content using artificial intelligence. Our platform focuses on making popular AI experiences easily accessible, whether that’s creating images, short AI videos, or trying the latest viral styles. Users can access different AI tools and trending formats. These experiences change frequently depending on what is popular at the moment. From creative portrait styles to trending video effects and AI transformations, the goal is to make it easy for users to experiment with the newest AI trends without needing technical knowledge. Many people use Lisa AI to create content for social media, experiment with AI visuals, or simply explore the creative possibilities of modern AI technology. We are constantly improving the platform by adding new tools and improving with community feedback. Because AI technology evolves quickly, we regularly introduce new experiences and update existing ones to keep up with current trends. Customer support is also an important part of our service. If users experience issues with accounts, subscriptions, or billing, our team works to review and resolve these situations as quickly as possible. Our mission is simple: make AI creativity accessible, fun, and constantly evolving with the latest trends.
Yhteystiedot
Turkki
- web.lisaai.app
2,7
Välttävä
203 arvostelua
On vastannut 97 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
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This app uses misleading subscription…
This app uses misleading subscription practices.
I only signed up for a 0.99 € trial and deleted my account, yet I was charged 19.99 € twice afterwards. Even worse, I contacted support before the second charge, but they still processed another payment.
Customer support keeps asking for the same information repeatedly and then refuses to issue a refund, hiding behind their “30-day policy” even in a clearly unauthorized recurring payment case.
This feels very deceptive and unprofessional.
I had to escalate the issue through my bank.
Be very careful before entering your card details.
19. huhtikuuta 2026
Oma-aloitteinen arvostelu
Scammer scheme!!
I went for a free trial which I decided not to continue afterwards. However, I could not find any option to cancel it anywhere in the interface.
After some time, I was charged €29.99. Then I tried again to cancel or change my plan, but only one available option caused another charge of €20 than happened without any warning message.
Apparently, after signing up for a free trial, interface suggests only which plan you will be charged for, but you cannot avoid the payment entirely.
I still cannot understand how to properly cancel this subscription and get my money back.
The interface is misleading and the whole thing feels like a scam, which may constitute a clear violation of consumer rights. Probably an authorities should take a look at this fraudulent company.
19. huhtikuuta 2026
Oma-aloitteinen arvostelu
SCAMMERS
SCAMMERS! Be careful, they do not give any option for cancel after the 3 days free trial. They just continue discounting money from your account and they do not respond to any email. DO NOT SING UP
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Really good support and service
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
i keep getting charged £19.99 for a…
i keep getting charged £19.99 for a service im not using or familiar with, spoken to my bank and they told me to cancel with lisa ai in which i dont no how to do. this is becoming a problem and seems like a scam, reading previous reviews this looks like it has hapened to alot of people.
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lisa AI
Hey,
I get why that feels concerning, especially if you don’t recognize the service.
What’s likely happening is that there’s an active subscription on an account that you might not be logged into anymore (sometimes created with a different email or Apple/Google login), which is why it’s hard to find and cancel.
We’ll help you sort this out properly. Please reach out to us on Instagram @lisaai_community, and we’ll locate the account and cancel it for you right away 👍
sorted
ali sorted my problem out straight away so very pleased with them
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lisa AI
Hey Robert,
Really glad we could get that sorted for you quickly.
Appreciate you taking the time to share this 😊
Scam website doesn’t give you an option…
Scam website doesn’t give you an option to cancel anywhere
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lisa AI
Hey,
That’s not the case, there is a cancellation option available.
In most situations like this, it usually means you’re logged into a different account than the one with the active subscription, or your account was just opened and it was still in sync, which is why you didn’t see it.
If you reach out to us on Instagram @lisaai_community, we’ll help you find the correct account and get it cancelled right away 👍
Einfach Abzocke
Einfach Abzocke ! Man muss ständig „coins „ kaufen um Bilder mit KI zu erzeugen. Lächerlich. Keine Empfehlung !
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lisa AI
Hey Jelena,
We get that it might not be for everyone.
The app uses a credit (coins) system because each AI generation has a real processing cost behind it. That’s how we’re able to keep the quality and performance consistent. It's pretty easy to earn coins in our community (discord, social media) keep in mind.
Appreciate you giving it a try anyway.
Subscription and claim
I used a 3 day trial for 1 EUR and stopped subscription immediately and cancelled my account to stop any further charges. However the company did charge me. I wrote to the address the website states that deals with customer support and claims, however didn't get any answer. Then I read here, that it is better to contact the company via FB. I did so, received an answer within an hour and my claim was resolved very quickly as well, included my money back.
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lisa AI
Hey,
Appreciate you sharing your experience and glad we were able to get everything sorted and refunded for you.
Just to clarify, emails can sometimes take a bit longer to be picked up, but once you reached out on Facebook we handled it right away.
Since everything was fully resolved, we’d really appreciate it if you could revisit your rating 😊
This app is a SCAM
Warning! This app is a SCAM. I created a free account just to try it out. After testing it, I cancelled the entire account approximately two hours after creating it. Despite this, they have been charging my bank account for 3 months and their support does not respond.
After your reply:
I really don't understand why you continue to charge for the subscription after I DELETED my account. It makes no sense to charge a customer who has DELETED their account. Logically, they probably no longer want to use your services.
It is also not true that you responded immediately to my request. I sent you an email on February 5. You ignored this email and only responded after I wrote several reviews and posted several negative comments on your Facebook page. This happened on April 13, which is more than two months after my first request for you to stop the automatic charges from my credit card. Only then did you start communicating!
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lisa AI
Hey Roman,
That’s not what happened here.
The account wasn’t cancelled, it was deleted, which doesn’t stop the subscription on its own. Once you reached out, we responded, located the correct account, cancelled everything immediately, and issued a full refund.
So the issue has already been resolved on our side.
UPDATE:
I understand why this felt frustrating, and I want to clear this up properly.
First, you’re right about the timeline, your initial email wasn’t picked up, and we took responsibility for that. That’s exactly why a full refund was issued, even though this was outside of our standard policy.
When I mentioned “immediate response,” I was referring to when you reached out via social media, where we were able to act quickly, locate the account, and resolve everything right away.
Regarding the main concern:
Deleting an account and cancelling a subscription are handled separately. The account deletion removes access to your content, which is necessary for privacy reasons, especially on platforms where personal content is created. However, the subscription itself is a separate billing agreement that remains active until it’s cancelled directly.
I completely understand that this isn’t intuitive, and that’s where the confusion comes from.
In your case:
• We acknowledged the missed email
• Took responsibility for it
• Cancelled everything
• Issued a full refund
So everything has been fully resolved from our side.
Great customer service cancelled…
Great customer service cancelled subscription right away handled very professionally
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lisa AI
Hey Leanne,
Really appreciate you saying that.
Glad we could get everything sorted quickly for you and keep it smooth. Thanks for taking the time to share this 😊
Willfully shady
I saw a transaction on my credit card from a company I didn't recognise. I Googled it, turns out it's some retailer of playground equipment right across the border from me. That's weird, so I blocked my card. Only to find out it was from Lisa AI, a service that I - to my knowledge, only made a one-off payment for. I cancelled immediately, shocked to see I was a premium member. Thanks to this kind of vagueness I will now need to set up my new credit card (that will arrive in 2 weeks) for every service I use it for. It was UNCLEAR this was a subscription service. I had also tried their terrible app, at least there you can just get out of their subscription trap with Google. I wonder how many people have a subscription to both their website as their app without knowing about it or how to stop it. I despise this lack of transparency, legal or not.
I've had quite the financial setback lately thanks to a bunch of mistakes having happened, I'm still waiting for them to get settled. Which means I don't have the money to wait for this charge to be returned to me. Thanks a bunch. I'll just stick with making my own drawings.
12. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lisa AI
Hey Kimberly,
I understand why this felt alarming, especially seeing a charge under a name you didn’t recognize.
Just to clarify, the trial clearly converts into a subscription unless it’s cancelled, and that’s how the charge was generated. Sometimes the payment descriptor can appear differently depending on the provider, which can definitely cause confusion like this.
That said, we don’t want you stuck in a situation like this. Please reach out to us on Instagram @lisaai_community and we’ll look into your case properly and help resolve it as quickly as possible.
PS: If you already did you'll get a response today, we don't work during the weekends so we're not able to response during that time.
Man kann das Abo nicht direkt nach dem…
Man kann das Abo nicht direkt nach dem Kauf (ich hatte auch die 99cent testversion) kündigen.
Bei mir liefs über Paypal. Ich bin direkt am gleichen Tag in neinen paypal account und dort sah ich dass es ein Abbo war. Ich have es dann dort sofort gekündigt. Paypal bestätigt das mit einer Email und ich sollte nochmal dem App Hersteller kündigen. Habe ich dann per Email formal gemacht: support@zotlo'punkt'com. ich hoffe es funktioniert so
12. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lisa AI
Hey,
Thanks for sharing your experience.
Just to clarify, the cancellation option may not appear immediately after starting the trial because the subscription needs a short activation period before it becomes manageable. After that, it can be cancelled normally from the website.
Also, if you’ve cancelled through PayPal, that’s great, it stops future payments from that side. Reaching out to support as you did is the right step as well.
If you need us to double-check anything on our end, feel free to message us on Instagram @lisaai_community and we’ll make sure everything is fully sorted 👍
Cancelled accoun and I keep getting…
Cancelled accoun and I keep getting fraudulently charged
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lisa AI
Hey,
That shouldn’t be happening, let’s get it sorted.
If the account was deleted, the subscription can still remain active unless it was cancelled first, which is why charges can continue.
Please reach out to us on Instagram @lisaai_community and we’ll check this properly and stop it for you 👍
Very positive experience
Very positive experience. They helped me resolve my issue quickly and were helpful, kind, and professional. I truly appreciate their human approach and willingness to help. Highly recommended.
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lisa AI
Hey Romana,
Tom here, just wanted to personally thank you for this, it really means a lot.
We genuinely try to keep things human and helpful in every interaction, so it’s great to hear that came across on your side. Really appreciate you taking the time to share this 😊
I subscribed for a trial and deleted my…
I subscribed for a trial and deleted my account after. I thought I would terminate my subscription but I was charged again for recurring subscription. I found them on facebook and reported the issue. I got an immediate response and was able to cancel my subscription and get a full refund. Thank you
9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lisa AI
Hey there,
Really appreciate you sharing this, glad we could get everything sorted quickly for you.
Means a lot that you took the time to come and leave a review 🥰🙏🏻
Nors seniai atšaukiau prenumeratą vis…
Nors seniai atšaukiau prenumeratą vis tiek nuskaičiuoja pinigus. 😡😠🤬
9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lisa AI
That shouldn’t be happening, let’s sort it out.
If you’re still being charged, it usually means the subscription is active on a different or original account.
Reach out on Instagram @lisaai_community and we’ll find it and stop it for you 👍
Jeden Monat wird Geld abgezogen ich…
Jeden Monat wird Geld abgezogen ich kann nichts mehr kündigen es wird auf nichts reagiert betrug bitte nicht rein fallen
28. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lisa AI
Hey,
We’ll help you sort this out.
If charges are still happening, it usually means the subscription is active on the original account, and you might be logged into a different one, which is why you don’t see the cancel option.
We do respond to messages, but if you reached out recently it may have been outside business hours.
Reach out on Instagram @lisaai_community and we’ll find the account and stop this for you 👍
Helped my cancel my subscription and…
Helped my cancel my subscription and offer a refund very good customer service
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lisa AI
Hey there,
Really glad we could help you get everything sorted.
Appreciate you taking the time to share this, it means a lot 😊
SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM…
SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lisa AI
Hey,
I get that something clearly went wrong on your side, and we want to fix it. But this is not a healthy communication and we have no idea what's going on, so we can't fix it.
If you’re still having an issue, reach out on Instagram @lisaai_community and we’ll look into it right away and get it sorted.
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