Plantmade Arvostelua 

I’ve still not received my order, after a month. I’ve asked for an update and had no response, not a good experience compared to the first time I ordered from here, which is a shame because the products are actually good

Never received the product. Sent numerous emails to try and get the item or get my money back. No one has bothered to respond. So I won’t be using plantmade again.

I’ve emailed, called, and left voicemails but i haven’t received any correspondence on where my package is. i looked at the tracking and it says it’s cancelled, but haven’t gotten a refund. i purchased from them once before and was incredibly happy with the products. But unfortunately the second purchase was not as great of an experience as the first. still love their products and would love assistance finding my package. From the U.S.A and have been waiting for 4 weeks and counting

Edit: Still no response. I’ve left emails, called, voicemail, text, and also this review. I did love their products-loved the formula for the conditioner- but been waiting for over 5 weeks now. I’ve had to do a chargeback with my bank because I haven’t heard anything and I need to buy hair products from somewhere. I’m so sad that it ended this way.

It’s hard to review an order I never received. My order number was #161882 and I still have not received it. This isn’t like them to take this long.

Not an ideal experience. Waited five weeks to receive only one of my two purchased orders. I have no idea when the second order will arrive. The products are very good, but they are costly. Difficult to justify the outlay when the delivery is so sub-standard. Consequently, I have canceled all subscriptions for future purchases.

My product was never delivered. I am really disappointed. I emailed and have had no response.

I am yet to get my order, can you please refund me and reply me. I am trying to be patience here please, no response from you nothing at all

I bought Plantmade oil. It did not help to grow my hair. It made me lose a lot of hair.

I contacted them to explain it to them. Nobody from the team responded to me and I also did not get my money back.

To me personally, the Plantmade oil did not help at all

I love the products and had no issues with delivery until placing order in July 2024. A month later, the tracking number doesn’t work and still haven’t received the order.

I bought the wash and grow bundle. Great products and instructions on how to use them. The Soil made our hair nice and soft. We immediately noticed the difference in our hair in using these products. Looking forward to the hair growth. Thank you to the team.

Wrong product was sent; and there has been no response regarding

The products are amazing but the customer service & delivery is an absolute fail. I've been waiting 5 weeks and had a email back to say check with royal mail. When I go on the tracking it doesn't come up with anything. I've asked if they could get in contact and help me, I've now asked for a refund and I've had 3 messages ignored. Seriously disappointed. I've spent a lot of money on this order with no products. I don't know what to do at this point.

I made a purchase on June 22nd, as write this review August 18, the order hasn’t gotten to me.
All efforts to speak with someone is unsuccessful.
The customer service representative is not truthful. I’m not happy with the service.

I love their products and had purchased many items over the years but a recent experience revealed that their customer service is a massive disappointment. I ordered an item in July and was aware of delays on their website but after waiting over 4 weeks I emailed the company who said the item had been despatched. When the item still failed to arrive I was told the item had been despatched and the issue was with Royal Mail. I checked the delivery status for the order and was shocked to see it had been cancelled. Plantmade left me with no option but to raise a dispute with my bank to get a refund. A professional company would not treat its customers like this if they want their custom to continue.

Approaching 1 months since ordered. No tracking details still. No products

I placed my order on 31st July. I tried tracking my order but when I do it says order not found. I contacted them and was told it takes 10 working days. It’s been 10 working days and still have not received my products and sent e-mails no reply. Taken my money but has very poooor customer service. I’d please like my refund back!!! I shouldn’t be waiting this long for a product. If you can’t deliver don’t take my money!!!!

The order took a little while because of the hudge sale that happened. But I got all my products in one piece and in great condition! I love their products! They help my hair soo much! And the customer service was good too. They responded to my emails when I had questions

Still have not received my order after purchasing 13th July and no tracking ID to find out where it is

I love the products, I think they work really well but the customer service leaves a lot to be desired. I placed an order 3 weeks ago that still hasn't arrive and I have sent another email to chase but it has not been responded to. this is the second time I have tried to place an order that will likely not arrive.

I hate to leave a review like this but I guess I would still recommend you order but with plenty of time before your products run out.

I love the products but am disappointed with the process regarding delivery.
I placed an order and ordered 2 storms within that order. Eventually when it arrived ( after a very long wait) I only received one storm. Thankfully, I informed PLANTMADE who were very apologetic and said they would send me another bottle of storm. Sadly I still have not received it.
It is a shame because the products are very good