Wayzor Arvostelua 5

BE AWARE you decide to rent a car from this company, please be extremely careful, as there may be staff involved in fraudulent practices. We have been charged for damages that apparently did not exist.
I strongly recommend the following: when you receive the car, take comprehensive photos and videos of the entire exterior and interior. Make sure everything is clearly documented.
There are already several customers who have reported similar experiences. In addition, there are reviews on other platforms that appear to describe almost exactly the same situation we went through. Customers complain about being charged for alleged damages and feeling scammed, especially because they were unable to verify the supposed damage, as the vehicle was no longer available for inspection.
Unfortunately, we are unable to verify the actual condition of the car or confirm whether the photos sent to us are genuine. The vehicle suffered a mechanical incident and was returned to the company by tow truck, and we never saw the alleged damage ourselves.

Très mauvaise expérience lors de notre location aux Açores. Un retrait de 1400 € nous a été facturé suite à un léger accrochage, alors même que nous pensions être assurés tous risques. L’assurance n’a finalement pas couvert ce sinistre, ce qui a été une grande déception. Nous ne souhaitons plus réserver auprès de cette entreprise pour nos futurs séjours au Portugal.

Huye lejos de esta compañía!! Te estafan y encima casi perdemos el vuelo por su culpa. Una pena terminar un viaje con una sensación tan desagradable. Cuando vas a retornar el coche, no hay absolutamente nadie en su oficina del parking, mientras en las otras hay varias personas atendiendo. Con lluvia y frío, tienes que llamar para que vengan a atenderte, la misma persona que atiende en la terminal. La gente que llegaba de otras compañías enseguida le atendían y revisaban el coche sin ningún problema , todos felices.Esperamos media hora a que llegara, con gran parsimonia, se dirige a examinar un coche que ya nos dieron con innumerables golpes y roces. Se tomó 10 minutos mirando todo el coche, se notaba de lejos que buscaba algún posible roce del que culpar, tanto es así que le dio dos vueltas al coche, finalmente se fija en el retrovisor que ya estaba lleno de roces y dice que hay una raya nueva que no estaba, se aprovecha que es una zona que en la foto con agua de la lluvia no se aprecia. 1700€ de depósito. Es para denunciar a la Policía del aeropuerto pero se aprovechan de que ya has perdido demasiado tiempo allí para coger el vuelo, lo tienen todo estudiado para ejecutar la estafa perfecta. Coge cualquier otra compañía en Ponta Delgada por tu salud mental y tu bolsillo.

The company makes invoicing 'imagined damage' to a business model. When you pick up the car, the very friendly man has a fantastic sales script, tells about risks and how they do not calculate 'light damage less than 7 cm' on the surface. he walks around the car talking, that the car looks fantastic, 'even if the VW polo is 4 years old'.
When you return the car he finds a deep scratch from 5 cm somewhere on the front bumper of the car; while the paint is 100% there. This does not count because it is in the light 'damage', because it is deep. Off course there is nothing you can do, the plane is waiting, and they have a guarantee of over 1.000 Euro on your credit card. Off course they say, you can send it to your insurance, which I took online. No I cannot, because I do not have a signed contract, I do not have a report of the damage, ... One thing, it's only 188€, this is 50% on top of the renting price. Good business model, but not honest, this company makes cheating a business model! Best, Stefan

I rent a car for 3 weeks return it and pay. The manager said me my deposit money will be sent back in 2-3 days, but after 20 days I did not get it :(