Irish Water Arvostelua 

Local farmer had damaged/ broken supply pipe...witin 2 hrs of issue being raised an engineer had visited/ inspected the damage. Following day a team were on site to repair the damage which ( though large) was repaired efficiently / water supply resumed that night

Absolutely great and straightforward customer service!
Very informative and helpful.
Called them about a low water pressure issue and it was one of the smoothest CS discussions ever.
Thank you very much, I really appreciate it!

Terrible, always cut off water with no communication or warning

Clowns. Will turn your water off with zero notice. Get home from work to no water. Wake up to no water. I live rural, shops ages away. Had I known I could of prepared. It's not a 1 off either, happens at least once a year. Also can't seem to fix a leak up the road, literally 6 years they been at this stretch of pipe a mile or so long. It's buried about 2" deep so cars/tractors go in verge and it's leaking again. I'm convinced that they haven't a clue what they're at.

I had an investigation opened yesterday and the engineer contacted me to ask some questions I told him I couldnt talk as I was in work but I'd call back. Tried to call back but the person who answered the phone told me they couldnt put me through, I asked can they ask the engineer to ring me back so I could answer the question he had. The customer service person rang me back saying that the case had been closed, I told him it wasnt possible it was closed as the engineer had some questions in relation to the investigation. He told me yeah its closed get a plumber and hung up on me. Left without water for over a week. Disgrace.

I called Irish Water for approximately 15 minutes. I have zero credit left. Prior to calling I had just topped up by €20. They are supposed to charge a flat rate for calls. Absolute scammers! No help or useful assistance offered.
A public service sold to a private company to make a profit. Hires council staff who were supposed to be laid as per IMF 2010 recommendations.

Absolutely unbelievably bad customer service. I am selling a house and need confirmation that the water is being serviced by Irish water. Anytime I call the agent doesn’t understand me so I assume the customer service is no longer in Ireland. I have emailed details in 3 times including very clear details of what I want with a solicitor letter attached with the same request. Each time I get the same copy and paste response that doesn’t answer anything, so it’s clear emails are not being read.

I live in a rural private residence. Nobody was home, I came back from the shop to find IW staff baging on my door. Banging is a polite way of saying it, she was knocking on windows around the house, kitchen door, shouting etc. Initially I thought we were being attacked by a lunatic. When I approached her, turns out all she needed was previous tenants details, who died 8 years ago. Very strange and inadequate behaviour. They are worse than people say on the radio. She was lucky my 9 months old son wasn't asleep.

If there was a minus star I would pick that. The worst customer service by a long shot of any company I have had dealings with. For four years I have been trying to get an account into my name....long story and weary of the re-telling of it. No one replies to emails, staff answering phones are apparantly working from home with no way of transferring anybody onto a manager, some are nice, others you suspect went to the loo or sat filing their nails while I droned on with the long saga, getting increasingly frustrated, lost letters (they lost mine), no apology for all the stress caused, still not sorted and I'm now considering contacting the Ombudsman. Whoever runs this company is doing a terrible job.

This company is atrocious!! The water supply in my neighbourhood has been experiencing constant disruption for the last six weeks or so with no prior warning.

It is literally pot luck ever morning when you turn the tap on as to whether you have a decent supply, or any supply, of water.

When I ring up to find out what is going on the staff are very nice but can offer no help and are clearly reading from a script. A large part of the training they receive is very obviously to "Fob The Customer Off"

On one occasion I asked for a supervisor to call me regarding the issue.

I received a call from the most ignorant man, who wouldn't give his name, could barely put a sentence together and put the phone down on me when I questioned him.

My partner then rang him only to experience the same . When he asked him his name he was told in an aggressive tone that " Its none of your business ". The so called supervisor then slammed the phone down on him.

Emailing Irish Water regarding this has proven fruitless! They clearly view their customers with utter contempt.

Their unprofessionalism is an absolute embarrassment to Ireland.

3 stars. Only because there was a great Lady named Terry that was helping alot. Thanks to her for helping write conplaint and trying to do what she can with this situation. With very little amount of informatiin that is given to the customer support team.. Other than that its redicolous. 2 days no water. From irish water side all thats needed for SDCC is to confirm that its nothing to do with irish water.. How Hard can that be?? Impossible 2 days without water and a 6month old baby Who is formula fed.. Redicilous..

No service! 24h!!!! after reporting a water mains leak there still hasn't someone shown up, phone service just says "in progress". No help is given just excuses in the meantime 5 families without water for over a day as the supply had to be turned off. Problem is on street level so private plumbers wont touch it.

Boiling water in Limerick
City almost 2 weeks now, and not one person from irish water, nor the council for that matter, has made contact to inform us to do so???? The water is brown, maybe thats the standard these days? Not good enough in this day n age , trying to make contact with this company well over a week now , better chance of magic "clean" water well appearing in the garden

This has to be one of the worst companies to deal with .The Enfield ,Co meath water supply has constantly been disrupted and this is not acceptable in this day and age .. anytime I contact the company I am given a different excuse and told lies. The water supply should have been kept in government ownership not private .

Unreal experience. Pass the buck. About as useless as any company can be. Not fit for purpose. How their employees can lie is amazing.

I know Ireland is the most backwards country on earth but is it really the third world? A water supply Company that can’t supply water, really ? I don’t live in Ireland but am currently visiting family and the water has been off 3 times in the past week and apparently it happens regularly, that’s not normal. Outside of Ireland, I have NEVER in my entire life had a water cut. Get your act together or don’t expect to receive payment.

Irish Water are by far the worst company I have ever had to deal with. The customer service people are lovely BUT the whole company is inefficient, ineffective and useless. Still have no water to my house after trying to get this sorted for nearly 2 months. Currently getting water through a garden hose from neighbours next door.

Stop building houses in Johnstown, Navan if you're not capable to supply water, works on water line should've been finished on the 4th of September, its the 6th and now you're saying they're gonna be finished on the 7th... THIS IS GOING ON FOR MONTHS!!! We have kids and a baby under 1yr, you should be ashamed of yourselves, put at least some water tanks on the bottom of the estate, how are we supposed to wash, to make milk bottles, to cook, like seriously, this is disgraceful, in 2020 not to have water for weeks, on and off for months, and dont even get me started about the quality of the water even when we get it for an hour at 3am. I'm sick and tired how many times I rang and complained and so did my neighbours when they rang. Cill Foireann estate in Johnstown HAS NO WATER and there are only 74 houses and there's still a water supply issue.. stop building houses if you're not capable.

The worst company I have ever had the misfortune of dealing with. Refuse to keep water turned on by employing maintenance workers as was effective before their takeover. As a result, our water is turned off on average 4 days per month. When you make an official complaint, as I have done on 3 occasions, there’s never a follow up. When you call their care line, nobody can tell you the cause of the outage. We are also never warned in advance of planned outages, only sometimes afterwards via Twitter. The most incompetent, shambolic company in Ireland today.