Watch Repairs USA Arvostelua 

Watch Repairs USA is a scam. They are thieves who steal parts of expensive watches.

I sent them my Dior watch for repair a few years ago. This was a wedding gift! The case back had an issue & needed repair. My original documentation clearly states that the case back would pop open. They got back to me saying that the case back needed to be “replaced”. I agreed expecting the original Dior case back to be returned,. When the watch came back it had a cheap silver case back and I never got the original Dior case back sent to me. They stole it.

Additionally, the repair they did was of such poor quality that now no-one is able to open the watch to replace the battery. When I put an honest review of their bad service, they invited me to send my watch back.

So, a few weeks ago, I sent my Dior watch with the explicit instructions that they simply fix their own mistake & re-install the case back properly so I can get the battery replaced in my own.

They have been awful in terms of customer service. Per my last communication, they expect me to pay for this work and are not sending my watch back.

I want my Dior watch back before they steal more parts from it. And I expect the case back which they installed to be in proper form so I can get the battery replaced wherever I want.

They do such shoddy work and are completely untrustworthy. This should serve as a warning to anyone considering using Watch Repairs USA. They also owe me my original Dior case back.

i paid $500 last time for a horrible job where my Dior case back was also stolen by them.

Unfortunately, all of the single star votes are too high for these grifters. I sent in a Seiko watch that is difficult to service being a diver's watch, but was reassured by Sandra Grady that they did indeed work on all Seiko watches, and that a normal battery change and cleaning would bring the watch up to manufactures specifications. The price seemed high, over $400, but I thought it would be within range if the watch received first class attention. What huge mistake on my part. After over four months (as of this date) not only has the watch not been fixed, they could not confirm that the watch was in their possession. It makes one think that they send all their work out....destination unknown. I was able to contest the payment, but no watch, and no idea if I will ever see it again. Filled out form with Illinois Consumer Affairs, and will do the same with BBB. Thinking about filing a police report. In short, stay away from these idiots, and let us hope that their business suffers a total collapse before more "customers" face a similar fate. All facts stated above can be confirmed by email. This business is pure $hit. Truly.

I'm going to report contrary to the going story here.

Sent a 1939 Lord Elgin that was in rough shape in for repair. I sent it in before reading reviews, and I was more than a little nervous once I started reading up on Watch Repairs USA.

After the estimated 6 months, the watch was returned working, good amplitude, low beat error (0.3ms), and timekeeping is better than what I thought they'd manage. The vintage NOS watch strap that went with it came back just fine. I sent them a donor movement for parts, and that was returned as well.

Cost was $300ish which is fairly cheap. For reference, a local (albeit exemplary) watchmaker is working on a Movado for me at the rate of $600 for 8 months of wait.

I don't want to disparage any else's experience with Watch Repairs USA, but I have to wonder if people would have a better experience if they realized that watch repair is a slow process (esp if trying to find parts) with long backlogs, and never has a certain outcome. You're paying for someone to try and repair your watch, for which there may not be a fix even after a lot of work.

Local watchmakers damaged this movement, but these folks got it working, and did it for the original asking price, and in the rough length of time they estimated.

We'll see how it holds up (it is 87 years old), but as of now, I'd use their services again.

I sent my Jean Richard watch in for a repair estimate. After a week, I heard back that they did not have the parts, then proceeded to ask for $32 to have my watch sent back to me. I looked on their website for the fine print that says I will be charged a return fee in the case that they do not provide service. Only thing I could find is a policy that states if the customer declines a repair estimate, the customer must pay a return fee. In my case, they took possession of my watch, said they could not do anything with it, then told me I must pay to get my watch back. That is extortion.

Watch Repairs USA advertised an overhaul for $125. I sent my Citizen watch that I paid $500 originally for 10 years ago and got a bill for almost $900. All I wanted done was a new crystal or have it polished. They wouldn't do that and charged me almost $40 to get it back. I wouldn't use this company and would take it to a local jeweler or watch company that has more accountability to you.

Sent my great grand father watch to just get get Crystal replaced on 12/11/25 and the watch was working. They sent me a $799 estimate to repair it on 3/25/26. I told them I just needed the crystal replaced and they said it needs all kinds of repairs and they can't just replace the $79 crystal. When I called and told them this they said they "ASSessed" the watch when I asked how they assessed it Jennifer the manager could not tell me how they did it she could only say they assessed it. Now I am going to take them to small claims court and we can have a Judge assess how guilty they are.
Here is what it says about them from Google search:

Watch Repairs USA has a polarizing reputation, with many recent reviews (2025–2026) citing severe delays, poor communication, and high costs, resulting in an "F" rating with the Better Business Bureau. While some customers report success with high-end brands like Rolex, numerous others report receiving nonfunctional watches or experiencing months of waiting, say Trustpilot reviewers and Yelp users

This discussion of how Watch Repairs USA works does not represent at all the negative experience I am experiencing. No calls, doesn't answer their phone or emails half the time. I can't even get them to agree to send my watch back even if its still not fixed (3 months thus far.
Bling Talks: Insights from the Jewelers’ World

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Episode 27
17th Apr 2025
How Randy Horgan Built a Watch Repair Empire with Trust & Tech

Waited months for it to be serviced and it came back nonfunctional right out of the box. Service was exorbitant and beyond what was asked for. Now I'm out the money and all I have is a watch that is right twice a day. They get one star for repairing the band which is what I asked for to begin with.

I sent in my Rolex Oysterquartz after Rolex stated they no longer service that series. Watch Repairs USA did a fabulous job. They overhauled the electronics, polished to like new condition, and restored the dial. It keeps perfect time and the old yellowed dial looks new. Highly recommend them.

If there was a lower rating, I would give it. My watch was logged in on 7/26/25. It took over 5 moths for a cleaning and adjustment, plus the $600+. When I received it back it never ran on time and then quickly git worse. Now it's back for "warranty" repair and it's another 2 months without it. They told me this morning that they would check on it, but no response.

My watch was in your shop for almost six months and main problem was not taken care of and still the same. Whatever you did according to your description was not a problem. I still can't do winding manually by hand. You can check my original description of problem when watch was sent to you. $ 516.00 paid for 6 months repair is worthles. Repair #415422. Please, contact, thx

They've had my watch for over 3 months. Impossible to get a status. Worthless, and don't care about customer service. Doubt I'll ever see that watch again

Classic bait and switch- free shipping means being over charged for return shipping and estimate way more than advertised.

Should have read the reviews.
Sent in 2 watches A $200 Chase-Durer and a $30 Chinese knock-off (Jaragar).
Both estimates came back at $700 each!

What a rip-off.

CHARGED ME WAY MORE THAN QUOTED (i got over that), but got the watch back and it didnt work. had to send it back and wait months. wore it 4 times and it doesnt work again. They told me I am out of warranty even though I didnt have the watch for months and they clearly didnt know what they were doing. They just refuse to do anything about it. disgusting to treat people like this. DO NOT TRUST THESE UNETHICAL PEOPLE! Sandra G. was ZERO help at all also. she should not be in customer service! was told owner would call and he never did. would have been easy for them to make some effort to make things right as they clearly didnt know what they were doing with my Panerai Regatta watch. They offered nothing and did nothing. nothing buy a cash grab

Extremely disappointing experience. I sent in a brand-name watch with an ETA 7750 movement for servicing, expecting a cost of around $300 based on previous estimates from a real watchmaker. After 45 days with little communication, I received a quote for $1200, four times the expected amount for a complete overhaul.

The company was slow to respond, and their handling of the watch left me concerned about its condition. Communication was poor throughout the process, and I worried I might not even get my watch back.

I would strongly caution others before using this service. Based on my experience, the company does not demonstrate the professionalism or expertise to handle anything other than a 4$ toy watch.

Horrible service!!!!!!!
I wish I have read these reviews and not going thru the same awful experience as everybody else. No communication, held my watch for over 5 months and I still don't have it, left hand doesn't know what right hand is doing, charges for service not done.
DO NOT USE THEIR SVC!!!

The time in turn a round was great! The task performed was better than expected!!! Would recommend this company to anyone where a local repair shop could not do service.

This company has my watch to replace a crown for over 4 months. When contacted the customer service dept informs that she will get update from tech. No response occurs. This place is a scam

Lost my watch and refuse to reimburse for the watch or refund cost of repairs.

I am writing to formally demand compensation for a watch that was lost during shipping after repairs were completed by your company. The watch was repaired by your business and shipped back to me on or about June 6, 2025. Despite the shipment, the watch was never delivered to me, and more than 90 days have passed since the loss occurred.

As per applicable consumer protection and shipping laws, Watch Repairs USA remains legally responsible for the watch until it is effectively delivered to me. The failure to deliver the watch constitutes a breach of your obligation to ensure proper return of my property.

The watch, valued at $1,000, was lost due to your company’s failure to ensure its safe delivery. Additionally, I paid $700 for the repair services, which are now rendered moot due to the non-delivery of the watch. I am therefore demanding the following:

1. Replacement Cost: $1,000 to cover the full value of the lost watch.

2. Refund of Repair Costs: $700 for the repair services, as the watch was not returned to me.

Please remit payment in the amount of $1,700 within 14 days of receipt of this letter, by September 23, 2025. Payment should be made via [preferred payment method, e.g., certified check or bank transfer] to the address listed above or through an agreed-upon method.

If I do not receive a response or the requested compensation by the aforementioned deadline, I intend to turn this matter over to my attorney, and Watch Repairs USA will be liable for any additional expenses related to the legal action, including but not limited to attorney fees and court costs. I will also pursue further action, which may include filing a claim in small claims court or reporting this matter to the appropriate consumer protection agencies.