Watch Hub Arvostelua 

217
TrustScore 5/5 tähteä

4,9

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

These guys are absolutely superb. From initial contact, Nathan called me very quickly and gave me a highly competitive price for a battery replacement in my Breitling. Dropped off in store and collect... Näytä lisää

Saanut 5/5 tähteä

Well chuffed with the service I received from WatchHub - logged a repair query on their website about a Casio I had issues with, and received a call from Nathan very quickly. Discussed the issue, sent... Näytä lisää

Saanut 5/5 tähteä

First time customer gave me a estimate on watch that was the price I paid for the work - walked me through the estimate explain what was needed. Got my watch back in perfect shape and well packed,... Näytä lisää

Saanut 5/5 tähteä

Nathan and Gary offer an excellent service I have a bit of a watch obsession and take all my watches to them for minor things like batteries and also for servicing and repairs on my more expensive... Näytä lisää

Yrityksen tiedot

  1. Kelloseppä
  2. Kelloliike

Yrityksen kirjoittama

We are watch repair specialists who can perform repairs on all brands of watches. We can tailor our repair service to suit your needs. We use specialists techniques to provide a unique and professional repair service, at an affordable price.


Yhteystiedot

4,9

Erinomainen

TrustScore 5/5 tähteä

217 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,9

Kaikki arvostelut

(217)

48 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Watch Strap Repair

I needed an urgent repair to a ceramic Armani watch strap. I emailed the Peterborough store and got a prompt response from Nathan who said they had probably got the part we needed. I sent the watch on Monday and it was back on Thursday. I must say it was excellent service, brilliant job done!

13. toukokuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Fantastic experience with Watch Hub in…

Fantastic experience with Watch Hub in Queensgate Peterborough. Really friendly and helpful and the work they’ve done to my watch is superb. Had the dial replaced on my Breitling and a full clean and polish and it looks brand new. Can’t recommend highly enough. 5 stars.

11. toukokuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Absolutely Outstanding Service – Worth Every Penny!

My partner needed his beloved Tag Heuer Monaco serviced, and Watch Hub came highly recommended by a prestigious jeweller – and now we know exactly why! We made the trip to Peterborough and were warmly welcomed by Nathan, whose knowledge and passion for watches was immediately clear. He took the time to walk us through the entire process with care, clarity, and genuine enthusiasm. He treated the watch as if it were his own and made us feel completely at ease.
A week or so later, we received a thoughtful call to let us know that the glass would need replacing – something we’d discussed initially – because they felt the seal wouldn’t be perfect otherwise. That level of attention to detail and commitment to perfection really impressed us.
Today we returned to collect the watch and were looked after by Steve, who, like Nathan, is clearly a true watch enthusiast. He was friendly, engaging, and clearly loved chatting all things watches – a real pleasure to deal with!
The result? My partner was absolutely blown away by the quality of the work. Yes, the service comes at a cost – as you'd expect with a vintage timepiece – but we can honestly say it was worth every single penny.
Thank you, Watch Hub, for your exceptional service, professionalism, and passion. We wouldn’t go anywhere else

11. toukokuuta 2025
Saanut 1/5 tähteä

Very disappointed with the expensive and ineffective service

On website there is information, quote: If you leave your watch with us, we will clean it so that it will look like new. Well, my watch is dirty and certainly no one has cleaned it from the outside. Even when changing the strap, no one bothered to clean the strap attachment. Additionally, it is dirty on the bottom underneath. Well, to sum up, very poor service. Will not use them again. Finally, I will add that I used the services at Watch Hub Peterborough.

10. toukokuuta 2025
Oma-aloitteinen arvostelu
Watch Hub-logo

Vastaus yritykseltä Watch Hub

Hi Dario,

We were saddened to read your review, and a little surprised to see it.

We are sorry you felt the need to leave a review even after our discussions; we thought we had clarified our points on all your concerns.

You have left out some key pieces of information, we would like to clarify the full story.

You brought in your Casio G shock to us for specific repairs. During the consultation you explained the buttons were not functioning correctly, you needed a strap and custom part fitted (both supplied by you) and that you would like a new battery.

We were happy to offer the following repairs -
• Fit supplied strap - £10
• Fit a new capacitor and reseal with WR testing - £50 – discounted as we were doing other work
• Repair all push buttons £75 (stated on receipt as “clean out pushers”)
• Fit supplied custom part – free

We advised you that we would perform a manual reset and calibration in store allowing all functions to be used as and the RC would have to be set later by yourself as it is not possible to do so in a built-up area. Standard advice on all RC watches.

We advised 4-6 weeks to complete these repairs.
We completed all the work within 3 weeks and called you to collect the watch.

Upon collection you stated the RC was not set, you were again advised this needs to be done in a wide-open area as stated by Casio in the manual.
Ignoring our advice and the manufacturer’s specification, you went outside to a built-up area to try and set the watch which failed. You returned the watch to us stating it was not correct, so it was booked in for a senior technician to assess.

During the next few phone calls, emails and direct conversation, you expressed concerns about our practices and raised different new issues each time we clarified and resolved one. Each concern was addressed as it arose, below is the list.

Setting issue –
• Referred to initial conversation during consultation and advised to follow the instructions to set the correct RC signal while in an open area
• Emailed multiple sets of instructions and had them translated
• We offered to personally take the watch home to set when in a wide-open area

Old battery –
• You stated that you felt we should have given you back your old battery as it may be useful in the future
• We advised that due to WEE regulations we dispose of old batteries in a safe manner and this is standard practice
• We did retrieve the old battery and returned it to you

Cleaning of the watch –
• After collection you later emailed us that you were not happy your watch was dirty, and you have since read on our website we clean watches for free
• You were advised this is not the case and nowhere on the website does it state we clean watches for free
• No member of staff advised you that we would clean the externals of the watch
• You sent us an excerpt from the ‘Watch Servicing’ page of our website where it explains the process a watch goes through during a service repair. We told you that we had not serviced your watch as this is not what you had paid for and we had not performed any of the processes listed on that page

As we have never had this type of confusion previously and having reviewed the website details, we are happy that it is very clear and not misleading in anyway.

In your case we feel we went above and beyond in these areas –

• Discounts and free repairs
• Quicker turnaround than estimated
• Researching and trying to find instructions suitable for your language restrictions
• Offering to personally complete the RC setting when we could get to an open area

A quick look through your other reviews suggests you are rarely impressed with the service you receive. You have been quick to leave us what we feel is a totally unjustified and unfair 1 star review. You sought to find issue where there was none, complaining about something new as we addressed/resolved each concern. Just because you think something, does not make it so.

Saanut 5/5 tähteä

Brilliant Professional Service

My wife has a Ladies Longines watch over thirty years old, the winder to change the date was difficult to use, the hands kept jumping every five seconds and eventually the watch stopped. I contacted Watch Hub and explained the issues, no problem was the reply. I sent the watch by Royal Mail Special Delivery and received confirmation of receipt. The watch arrived back repaired, cleaned and tested within 7 days. My wife is delighted.

29. huhtikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

What a great company!

From the moment I had contact with Nathan and Steve until the moment I received my watch back they have been a joy to work with.
They offered a few solutions to mending my clasp on my Omega and quoted around 3 weeks to do the repairs. Sending it off was easy, I opted for a higher insured bracket at the post office, and to my surprise I actually received my watch back in just over a week.
Hopefully I won’t need them again for a while but I couldn’t recommend their customer service enough and the repair looks as though I’ve got a new watch back considering it’s 25 years old!

21. huhtikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

7878 Citizen diver's watch capacitor replacement , second hand modification and crystal re-alignment

I had been struggling to find anyone who would touch this Citizen 7878 divers watch that I bought new back in 1996 as it was a front loading monocoque design. I contacted Watch Hub and they confirmed they would carry out the work. The watch came back perfect, with a new capacitor, the Crystal re-aligned ( when it went to Citizen for a new crystal years ago they did not set it in straight) and a modification to the second hand was carried out.
Watch Hub's customer service is second to none... I am very impressed, I shall definitely be using them again for my other watches. Thank you again!

19. maaliskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

A very pleasant all round service…

A very pleasant all round service provided by Steve at Peterborough Watch Hub. Carefully explained everything he would do to my watch along with putting the new battery in, including giving it all a once over plus a reseal and leak test. Was all done within the hour quoted and for a very reasonable price. I highly recommend Watch Hub.

13. maaliskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent Service

Excellent service for my Seiko Black Prospex Solar. Great comms & based on the phone diagnosis a price was quoted. Once they had the watch, Nathan confirmed the quoted price did not need to change & the parts were ordered. Will definitely use them again.

11. maaliskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Read reviews and thought this was the…

Read reviews and thought this was the place for me to renew battery on my tag watch - posted securely to them on Tuesday watch returned Friday - kept in touch every step of the way was quoted a reasonable price of £79.99 to which once received they kept to - would recommend the cleaning service as I took them up on the offer and watch has returned looking almost as good as new . Also fixed a loose clasp for me free of charge - thank you very much you have a new happy customer very pleased with service speed and price , what more can you ask for

7. maaliskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

My Omega Watch…

While winding my 70 year old Omega Sea Master watch, the winder came off. I then had the task to find a repairer. I have in the past taken my repair to a Omega shop and ended up with repair bills in the high hundreds of pounds.
I remembered having a strap fitted to the watch at The Watch Hub.
so i went there to seek their advice, i was told to leave it with them for a couple of hours.
When i returned i found the winder had been repaired and the watch had been cleaned (it looked like new).
All this work for £79.00. On this and future occasion
for me The Watch Hub. Thank you, David Elbury.

26. helmikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent as always.

2nd time I have used watch hub for a service and check up plus battery change.
Excellent service in both cases.
Both watches given an excellent service and fully checked for being waterproof.
Will be using watch hub as my go-to company for good.

11. helmikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great Service

Filled out an online contact form for a repair of the clasp on my Gucci 1500L having seen their online blog showing they had worked on a similar watch. Received a follow up call to discuss the repair and offer a provisional quote followed up by email confirmation. I sent my repair by post, I was called when it had arrived and they confirmed the original quote, carried out the work and I received it back by post in a couple of days. Repair is perfect and very reasonably priced (£25). Communication was excellent and everyone I spoke to was friendly and helpful throughout. Additional services were offered but at no point were staff pushy about accepting them and there was no pressure. I would definitely use Watch Hub again and would recommend it to others.

11. helmikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Unexpectedly good service

Unexpectedly good service. I wasn't expecting an absolute shambles but I'm always cautious (cynical) about the service I may receive. However, I am over the moon with what Watch Hub provided. Really clear website instructions to initiate dialogue, very clear pricing and further instruction on how to get my watch to them as I am not local, a follow up call to confirm my watch had arrived and then my watch was returned, resealed, clean and undamaged. 4 days door to door service. Will definitely use again.

6. helmikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Superb company; highly professional with a really excellent team of staff.

I’ve just received my Tag Heuer watch back from having a new battery, re-sealed and the watch polished and I have to write a plus 5* review instantly. What a fabulous company Watch Hub is. It’s my first time of using them and their customer service is the best of any other company I have used before. They promised me my watch would look better than ever and genuinely it does. I don’t think it looked this polished and brand new even when I bought the watch from the jewellers( thank you Nathan). I am so, so happy with the result. I think my watch was only away from me for about a week; someone was in contact with me from me sending the watch to them, to their receiving of it, what needed to be done with it, the servicing and polishing of it( absolutely worth the small, extra cost) and when it was being posted securely back to me. I’m really grateful to all the staff I have spoken to, for the care they took over my watch and for the friendly and efficient updates. You are all excellent at what you do. Thank you so much.

29. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great Service

Great Service, my Accurist World Timer which is 26 years old and of great sentimental value needed a 2 battery replacement and reseal, price was excellent and very quick turnaround. Can't fault them.

21. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Tag Heuer battery fitting - first class service

I had a battery fitted in my Tag Heuer - the process from start to finish was second to none. The guys at Peterborough shop provided excellent customer service - friendly, knowledgeable, super fast turn around, great price. I cannot recommend them highly enough.

18. tammikuuta 2025
Oma-aloitteinen arvostelu

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