Wardrobe Furniture Arvostelua 

I suspect they are a scam company (along with Nataya) that doesn't even actually sell dresses. I ordered a mother-of the bride dress on 05/06/2026 from the Wardrobe Shop for $326. It was initially listed as “in stock, ready to ship.” Their website said all orders will be processed in two business days. They kept postponing the delivery date, sending me an email. I asked to cancel the order. They said they could not cancel it unless I paid them 15% of the cost of the dress. They kept promising it would be in by the end of the month. I was told to “expect shipping information soon.” It is now 9/14, the wedding is over, and the company will not cancel the order or refund my money. They lied to me about multiple things. I had multiple chats and emails with them asking for a refund. I called their customer service during business hours-- no answer, left voicemail. The Help Chat on their website "escalated" my case, promising to call me. Still no contact. I have tried multiple times, each time they lie, dodge, postpone, promise to have someone call me back. No dress, no refund. During this process of trying to get the mother-of the bride dress, I found another company (Nataya) offering the same dress “ready to ship,” so I ordered it for $342. The next day I got an email-- the return address was @ Wardrobe Shop- in other words, the exact same company. They also lied to me about the availability of the dress, told me the website clearly said the dress way on backorder (which was a lie), promised it would come by the wedding date, etc. I have had the same pattern with Nataya that I had with Wardrobe shop-- me emailing, chatting, trying to call Customer Service with no resolution. They still have neither delivered the dress nor refunded my money. So, I have been swindled out of $668. I have come to believe that these are both shell companies defrauding people—I don’t think they actually sell dresses at all. I tried to report this to the BBB, but you can’t file a report without a physical address for the company. Their websites do not have an address. There is no phone number other than the “Customer Service” line, which is not answered.

DO NOT USE! When I used it i thought I was buying from HeyDude. I can't believe I fell for this site. Well. $50 out and I have 0 shoes. Not even cheep knock offs. Zero. Scam. Scam. Scam.

Please don’t buy from this site. It is a scam. I have been in constant contact trying to locate my parcels. They offer huge discounts but it’s not real. I got caught and I hope my post stops someone else losing their money. You’ll get a tracking number but it never moves past waiting to process.

I ordered a dress on Aug 6th, received confirmation it was on the way. No update since, tracking still sitting on 6th as dispatched. Emailed several times and informed it's on the way. 20 days later nothing.
Scam beware.

Ordered items 9th aug.
Had confirmation of order.
Confused as update was from adaywear.
Advert on Facebook.
Feel scam is accurate as no further update has been received

I ordered a dress on 16th July 2026. I still have not received my dress just alot of emails saying it's on its way . I feel this company has scammed me. I asked for a refund and they told me I have to wait until I receive my dress and then request a refund . I would never recommend this company to anyone.

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Worst Customer Service experience. Never again. Bought a dress 16th March. On 17th March was told it was on back order so I cancelled. It took close to a month for them to refund me and they withheld $40 don't even know why. Many of my emails went unanswered. Not a shop you can trust to buy online with.

Received the item and it did not fit so retuned it within 3 days as per the instructions-tracked. Have not received my refund and they do not answer emails. Very bad customer service. Will not buy from here again.

Deceptive policies for returns and exchanges. If there is a problem, there is no one to speak with. And then they add more charges for exchanges even when the product is defective and the wrong size is sent. It's a scam that the company has figured out so your credit card charges can not be reversed.
This company should be put out of business.

I wish I could give 0 stars. I placed an order last week, but received an email early the next morning saying the item was out of stock, this was after they charged me $300 for an item listed as in stock online. Instead of processing a refund, they offered me a different item, which I didn’t want.

I called the customer service number on their website, which lists no business hours, to get clarity and my refund. The male rep answered and responded, “You do realize it’s 10am on a Sunday?” in an incredibly rude tone. I was shocked, why answer the phone at all if you’re going to speak to customers like that? Why answer or email me then if it’s 10am on a Sunday?

After hanging up, I called back, realizing this is a one-man operation. He rejected my calls multiple times. When I finally got through, he raised his voice, spoke down to me, and was completely unprofessional and patronizing.

This is not how you treat customers, especially after holding their money without delivering what was promised. I strongly recommend avoiding this scam and pos service.

Ordered a dress April 9th for a wedding August 2nd. The confirmation email detailed it would be sent International Standard in 5-15 business days.

April 24th they emailed detailing the dress was on backorder and would not be able ship until the end of June. They asked if I would like another dress that was in stock. The colour was similar but I didn't like the style so I said I would be happy to wait as I intended to wear the dress the first weekend in August.

June 17th- I emailed asking if everything was on track for the dress to be shipped, and they replied that it would be in its way any day.

June 25th- I emailed chasing as I was concerned about it getting to me and getting through customs and dealing with any alterations I might need to make. Again they said it would be sent any day.

July 2nd- I asked for an update and said if it wasn't sent this week I wished to cancel the order.

July 3rd- Looking at their website for any hint of information, I saw that they have a no cancellation policy. I emailed saying that I see that and if the dress isn't immediately sent if I could have another dress in stock. They replied just saying it was impossible to cancel my order and that they would reach out to the shipping dept for an update but that the dress would be sent out soon.

July 4th- I asked about the possibility of another dress in stock being sent. No response.

July 7th- I asked for an update. I also put a comment on an Instagram post asking for someone to come back to me.

July 8th- No response came in overnight (I am in the UK) and I saw that they had deleted my Instagram comment. I looked at the website and under the dress I ordered, it now says it isn't available to ship until late August.

I think it is clear that the dress is not being sent any day, soonish, or even at all. Does it even exist outside of a pretty photo online?

I've raised a dispute with my bank.

Avoid at all costs. I would give zero stars if that were possible.

I ordered a dress and followed the sizing guide. I received the dress but the slip that was included was twice my size and the beaded dress one size too big. They shipped me an exchange for the next size down. I had to pay &25 shipping cost to return it. Clearly this was their mistake that I paid for. The new dress was a size too small! I paid another $25 to ship the dress back. I shipped it the same way in the same packaging. I was told that the dress arrived damaged and I could pay to have the damaged dress sent back to me (not that’s $150 in additional shipping costs) or receive a 50% refund and no exchange. Do not order from this company. I am out $311 plus $102 in shipping fees and have no product.

Unfortunately, the returns policy for this company profits from the customer when the items don’t fit and the colours are not what are advertised. You have to pay for returns and they charge for the original postage and a re-stocking fee, whatever that means. £61:00 taken from a £225.00 paid, giving a £164:00 refund. I was going to order another dress from them but given this policy it is too costly and risky, if it doesn’t fit well. Look to another company for your custom.

RIP off
Do not use

UPDATE: as exactly how I predicted it. They responded "your receipt has Wardrobeshop.world on it", like what? They would blatantly lie about seeing a receipt from me? I never uploaded it nor emailed it to them yet. Also their shop is the only sole shop I bookmarked on my browser. Laughable!

I should have trusted the bad reviews on here and from 2 other reputable sites. Do not trust the "good reviews" as they're not from actual verified reviewers, but has been solicited to increase their rating. (check the reviews saying verified, and verified only means they've been asked to do so). They also like to deflect their incompetence by saying how customers didn't actually buy from their store. Orders come with receipts! Order did not arrive and I already know how they're going to respond to this. Avoid this shop, they're stuck-up.

Pair of leather shoes I received had so much crease on them like it's been excavated from the depths of their returns.
They charge a chunk for "restocking" fee if I return.

So I really wanted a pair of Oak Tree Farm boots.
As the actuall Oak Tree Farm ceased shipping to Europe, the only other, incomparably more expensive option, was to buy from The Wardrobe Shop.
After lots of thinking and deciding I eventually ordered.
Within a few hours I received an e-mail informing me that the size in the colour I ordered 'has been oversold', I was offered an alternative - the same style in a different colour and at the same time I was assured that my credit card has not been charged yet, only preauthorized, and will only be charged should I accept the offer to go with the alternative.
Because I watched these boots in both colour versions for a long time, I was aware that the colour I was being offered was sold out in my size at least a month earlier.
Rather then just replying 'Yes' or 'No' to the offer I made an enquiry about the availabitity, it took 5 days to receive a reply. In the menatime I decided that I do not want the alternative, and cancelled via 'I am no longer interested' button in the original e-mail. That cancellation never got throuhg. So I cancelled 'properly', writing a cancellation e-mail.
I soon discovered that my card had indeed been charged, two days before I even received the reply to my enquiry!
After cancelling, The Wardrobe Shop tried to keep £14, claiming that it is 'a restocking fee' allegedly imposed by the credit card processing company to cover the costs associated with processing the original transaction. The transaction that they said themselves would only happen if I accepted the alternative, which i did not!
I got my credit card provider on the case, and they got my money back for me, but with a warning that I might still need to pay this fee.
The result:
The Wardrobe Shop are an overpriced shop that does not update their website, does not keep their own promise and tries to keep money for literally nothing. I don't even want to comment on the customer service!
I recommend to everyone to first read the reviews and then decide whether they really want to buy from this online shop. If I did it, I would have NEVER ordered from them, no matter how much I wanted the boots! Still, I had quite a lucky escape.

The process was good with taking my money. I never received a package. I was asked to send another 15$, and they would re-send the order. I reported this company. They advertise under J C Penny and L.L. Bean.

Look up this company reviews. Many consumers have had problems with this company.

Be careful!

I never received my order and they told me to send them $15 towards another order since the items I ordered were out of stock. This company is a scam.

UPDATE: In response to the shop's retort, I would like to inform future customers that upon reading their responses to my reviews on a couple websites, I have concluded that this shop has minimal integrity as they would continue to bend truths in order to defend faulty and negligent customer service. To further show who's truthful, I have uploaded screenshots on Pissed Consumer, feel free to look them up on there.

The next statements are direct responses to the claims they're making in their post:

First of all, FAQ stands for "Frequently Asked Questions", simply put, it's the easiest answer to customers' questions, which is found under their POLICIES section. And to use the words I "discovered" it as if it is not on the HOME page (screenshots taken on the very same day btw). It is not a small note even, it's a MAIN bullet point, so refrain to compare it as fine print. It's negligence on your part as it clearly stated on your very own website, "Can I change it or cancel?---Yes, you can, as long as it has not started processing."

2nd, acknowledgement from me? How about acknowledge the fact that I said on our open PayPal dispute, that ONCE I am fully refunded, we'll revise our opinions regarding your shop. And btw, you did not offer full refund as you have not addressed the shipping fees as of current. The fact that not once have you apologized anywhere and still responds negatively as if you were the victim of your own negligent actions and rude service speaks volume.

3rd, the audacity to claim I pressed and pushed is laughable. In no way that ONE phone call that lasted 1 minute and 50 seconds can be considered PUSHING and PRESSING. (Again, screenshots are provided). And in that time, your husband or whoever GILBERT is, has managed to be the most rude representative in sales I've encountered so far. And after years of others' reviews, Gilbert is still your "representative". No way was he calm with his tone, he's the main reason why I decided to post reviews in the first place: for blaming me for negligent business.

Lastly, you have a "Dedicated" phone line for returns that is automated for customers to leave their name and email. As stated on my original post, I initially have opened a chat that you responded to after 12 hours, and you processed the order almost 10 hours after the cancelation request.

So do try to bend the truths more publicly or privately, 'cause it's doing more harm than good. Oh don't even try to edit your response 'cause then again, all documented.

ORIGINAL POST:

I ordered the pair of boots at 1 AM PST and requested a cancellation at the SAME hour. 9 hours later, they still printed the label saying they won't cancel the order as they shipped and item has been on transit, when in fact, it isn't. Label has only been printed and UPS does not have the item yet at this hour (5 hours after they printed label). So I called them this time, and I've had the most rude representative so far that I've dealt with as I quote, "how is this our fault, you purchased the item, didn't you? I don't have the temperament to deal with returns." If I receive the item, the return according to them would charge me 15% restocking fee and pay for shipping. How can a timely
cancellation request be missed and still blame me and be charged for the inconvenience. Humility goes a long way. I'm a very fair and just consumer when it comes to understanding and rating on yelp and Google. However, this one has made me regret for trying to do business with them. If you've read all this, do avoid and find the items somewhere else. Screenshots can be found on pissedconsumer.