Bad service. Ordered panels 3 weeks ago, got a tradie booked in. Told the day before that order wont be delivered as no other deliveries in this area and refund hasnt been issued. AVOID - tried calli... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Excellent product goes on the wall like a dream. Looks like marble too. Delivery company fantastic - early polite professional and caring. Very good price for product. Special mention for James the ma... Näytä lisää
Saw a picture of a white rock wall used in a bathroom and thought how amazing the effect was, so decided to try to find a supplier. Walldec was that supplier and the product is beyond my expectations!... Näytä lisää
Wall panel arrived faster than specified and was very well protected/packaged. Only got the one panel to see how it would look in kitchen. Now confident enough to order more panels. Very pleased and w... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
We have wonderful Acoustic wood wall panels to transform your living spaces. The Acoustic wood panels you are looking for are here, we sell the best quality product in the UK at the most affordable price.
Yhteystiedot
Unit Da2 Sutherland House, 43 Sutherland Road,, London, United Kingdom, E17 6BU, E17 6BU, London, Yhdistynyt kuningaskunta
- 020391 66565
- info@walldec.co.uk
- walldec.co.uk
4,0
Hyvä
102 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 53 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent experience from start to…
Excellent experience from start to finish.
The whole process was clear, fast, and stress-free. Communication was solid at every step, and everything was explained in a simple, honest way.
3. marraskuuta 2025
Vastaus yritykseltä Walldec Acoustic Wall Panels
Hi,
Really appreciate you sharing this, glad everything was clear and smooth from start to finish. We always try to keep things simple and transparent, so it’s great to hear that came across.
Thanks again for your feedback
Very impressed from start to finish
Very impressed from start to finish.
The web site is uncomplicated and easy to navigate and lace your order.
The angels arrived speedily as promised and were suitably packaged and the courier was exceptionally careful delivering them.
The panels are beautiful, both by visual encounter and to the touch.
I’ve used mine as a background for an arboreal backdrop fora vivarium.
They are heat resistant , water roof and simply ideal.
Sadly the mould of the panels doesn’t allow for a blended join, however with the correct fire foam and colour grout you can simply get around it.
Thank you for an impressive item
9. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Walldec Acoustic Wall Panels
Hi,
Really appreciate you taking the time to share such detailed feedback. Glad everything went smoothly from ordering to delivery, and great to hear the panels arrived safely and lived up to expectations.
That setup for a vivarium backdrop sounds very interesting, nice to see them being used in a creative way. And thanks as well for mentioning the joins, that’s helpful for other customers too.
Enjoy your project, and if you ever need anything else just let us know 🙂
Very easy to order and brilliant…
Very easy to order and brilliant service. Product was delivered within 2 Days. Quality is Excellent and would definitely use Walldec again.
6. tammikuuta 2026
Vastaus yritykseltä Walldec Acoustic Wall Panels
Hi,
Glad to hear everything was easy from ordering to delivery and that you’re happy with the quality. Really appreciate your kind words and support.
We’d be happy to help again anytime
I saw someone use one of these panels…
I saw someone use one of these panels on YouTube as an external 3D aquarium background. Perfect size, great quality and fast delivery.
6. tammikuuta 2026
Vastaus yritykseltä Walldec Acoustic Wall Panels
Hi,
Glad to hear everything was easy from ordering to delivery and that you’re happy with the quality. Really appreciate your kind words and support.
We’d be happy to help again anytime
Panels were damaged an never replied to…
Panels were damaged an never replied to my emails
26. marraskuuta 2025
One panel damaged when received
Dissatisfied customer
One panel damaged when received, I have emailed the WallDec twice now and I’m yet to receive a response.
13. marraskuuta 2025
Absolutely fantastic product and…
Absolutely fantastic product and excellent delivery 👏
3. marraskuuta 2025
Excellent Customer Service. Rockstar panels not bad either.
My Rockstar panel order initially arrived on time, but incomplete. Additionally 1 panel was damaged due to a manufacturing error and a couple had very slight scuffed corners from shipping. The Walldec Customer Support proved to be truly amazing and James immediately arranged for the manufacturing error panel to be replaced, a tube of touch up paint to be shipped for the corners and the missing solvents to be included. This was all actioned in less than 2 days.
The panels don’t pattern match so I can’t use them for what I had initially planned. They are so beautiful that I will find something to do with them.
Would I recommend Walldec & Rockstar panels? Yep 100%. Will I use them again? Yep – I hope so.
24. lokakuuta 2025
Vastaus yritykseltä Walldec Acoustic Wall Panels
Hi Dave, we’re sorry to hear about your experience, though your comment about “bot reviews” is unfair — our 5-star reviews are from genuine, happy customers. Our panels are unique in the UK and designed for a natural, non-repeating stone look, as clearly stated. Minor transport scuffs can happen during courier handling, and it seems your touch-up paint was missed — we apologise. We’re happy to collect the panels and issue a full refund so you’re fully satisfied.
Nice panels
Nice panels! Fast delivery and free! I'm happy with my order. Thanks Walldec!
13. lokakuuta 2025
Vastaus yritykseltä Walldec Acoustic Wall Panels
Thank you so much for your comment😍
Vastaus yritykseltä Walldec Acoustic Wall Panels
Thank you for your feedback. However, your review seems to be based on a misunderstanding regarding the delivery timeframe.
You placed your order on October 6th, selecting the Free Standard Delivery (2–3 business days) option — which means your estimated delivery window was October 8th–9th. Despite this, we upgraded your shipment to Next Day Delivery at no extra cost, to ensure you received your order as quickly as possible.
Unfortunately, you left a 1-star review on October 7th, before the estimated delivery period had even passed. We believe this review does not accurately reflect the service we provided.
We always do our best to deliver orders quickly and efficiently, and in this case, your parcel was dispatched on time and within the promised schedule.
Very poor delivery
Very poor delivery. We ordered an acoustic wall panel and it was delivered a few days late. When delivered it was broken and not usable. When contacted customer service, i was told to wait another 5-7 days for a replacement. Poor.
7. lokakuuta 2025
Oma-aloitteinen arvostelu
Very quick delivery
Very quick delivery. Very helpful over the phone
Very highly recommend
1. lokakuuta 2025
Vastaus yritykseltä Walldec Acoustic Wall Panels
Thank you so much! 🙏
We’re really glad you had a great experience with our service and delivery.
Your recommendation means a lot to us! 😊
Brilliant
Top class service from the manager contacting me from the second I ordered and keeping me up to date with everything which he didn’t have to do as he give me tracking details also never had better service, guy needs a pay rise
4. syyskuuta 2025
Vastaus yritykseltä Walldec Acoustic Wall Panels
Thank you so much! 🙏
We truly appreciate your amazing feedback — it means a lot to us.
We’re really glad you were happy with our service and communication. 😊
— The WallDec Team
This product is as it is shown in the…
This product is as it is shown in the videos. These are total Black Out Blinds.Its not AI. Team are polite efficient and clean up after they have finished. Look no further if after a good product.
30. elokuuta 2025
Amazing service!!Quickly
Amazing service!!Quickly, efficiently really helpful!!
1. elokuuta 2025
Oma-aloitteinen arvostelu
Woooow i like it thanks 💋
10. heinäkuuta 2025
I returned an order but no refund has…
I returned an order but no refund has been sent in 3 weeks.
27. kesäkuuta 2025
Oma-aloitteinen arvostelu
Amazing product & extremely fast…
Amazing product & extremely fast delivery. Thanks
4. kesäkuuta 2025
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