VH Services Arvostelua 151

Shocking !! Trying to claim our 300 pounds back after they were meant to clean our sofas and carpets. They use a spray and rotary head with a pad. Well obviously it doesn’t work.
Told us we would get a thorough clean.
In less than two hours a lounge two longer sofas a huge straircase and landing which is bigger than one of our rooms, was cleaned ??
We was told to leave the rooms for two hours. So we did. I’m going into the room with socks only incase I soil the carpets with slippers with it being damp… thinking be careful I’ve noticed my socks are damp and dirty.
So tested the sofas and they were dirty.
Spent two nights cleaning myself and my family helped move units.. it was meant to be a Xmas clean. When I reported it they took their time in getting back so we had no choice but to begin cleaning as now we have limited time until Xmas expecting guests.
They told us no money back what so ever even after showing them photographs.
They said they dirt off the socks could’ve been from the flooring which is ludicrous as we wear slippers and only wore socks on the so called treated areas to protect what we thought was damp and clean!!!!
I used to work in the cleaning profession so I know more than maybe the average person but tbh you wouldn’t need to be trained to notice stains.
Even when the guy was working I said the stains on the landing are still visible!
He said it’s probs because your used to seeing them!! But at the time I was exhausted & working myself so didn’t challenge this.
They get you to sign a form to say it’s all been done but tell you to keep off the areas for a couple of hours.
We have lost such a lot of money.
They offered to do a re clean but it was a Xmas clean I was after so this wasn’t acceptable. They sent us a link to leave feedback but because I told the truth they emailed me to say because I’ve left negative feedback I wouldn’t get a re clean which isn’t necessary now anyway.
Lots of ppl on Facebook discussing similar cases. I’m not the only one.
My carpets and sofas were lightly soiled from my young shihtzu as when he races in he can have damp paws. This all was cleaned summer so it’s all a bit much.

We have said it’s not worth the bad press they are receiving as a small business so isn’t it better to refund.
I wanted to book them for my ovens patio and possible guttering.
But under these circumstances can’t trust them

I am very happy with Steven today.
I was kept well informed throughout the booking and given sound advice about various options with regards to carpet cleaning/treatments.
A very polite professional and courteous member of the Vulcan team.
Will use again.
Thank you.

Excellent service wont be using anyone else from now on and already recommended to friends and family

Excellent service. Helpful technician

This company excel at customer service. Lewis on the telephone kept me informed of when Evan was going to arrive.

When Evan arrived he was lovely. He prepared the areas well ,discussed how was the best way to get in and out of the house to do the work in the van . He did a really good job with our oven. He was pleasant, efficient and a pleasure to do business with. Thank you

Excellent service from the Vulcan technician today who cleaned my Neff oven. The technician was friendly, professional and took care in ensuring that the surrounding areas were kept clean and tidy. He was thorough and efficient and did a fantastic job.

Amazing, my cooker looks like new. I would highly recommend vulcan cleaning . Next day service, text me before arrival to let me know they where on they way . Brilliant 👏

Great communication, friendly and speedy service. We live next to woods so guttering was full of leaves / pine needles / moss etc. Steve removed half a garden waste bin of the debris from the gutters. Would definitely recommend.

Great service arrived at said time Josh was friendly and helpfull,had our oven,microwave,and extractor cleaned looks like new brilliant job would reccomend them to anybody

Fantastic service. Oven is super clean and can not fault the time spent and effort to achieve this…very impressed and would 100% recommend

James visited and cleaned my carpet. Living /dining room and hall stairs and landing. Did a brilliant job, would definitely recommend

Fantastic job!!
Carpets look brand new and smell gorgeous!
I definitely recommend this company.

Excellent professional service, job well done! Really impressed with how clean our white wool sofas are again. We have a cat and a dog, both very naughty. Highly recommend this company!

Made a great job of cleaning our carpet very efficient and carpet smelt lovely as well as looking a lot cleaner My mother was in the house for him coming and he explained the cleaning process to her I think his name was mark she was very impressed with it all would highly recommend

Got booked in really quickly, and quick communication from the booking team.
Stan came and cleaned our oven, lovely chap. Good communication regarding time he would be arriving and kept us updated if he was delayed.
Oven cleaned to a great standard. Very happy and will use again.

I have used this company before excellent results carpet looks and smells great.

Delighted with carpet and sofa clean. Carpet was soiled and I was sceptical that the marks could be removed by dry cleaning but James did a marvellous job. Carpet and sofa never looked this good since new. By far the best clean they’ve had in years. Would definitely recommend and will be a returning customer. Efficient, courteous and friendly service.

Came on time
Good professional job by Carlos
Left everything clean and tidy
Explained everything
Thorough job
Would use again

Carlos arrived on time. He did brilliant job cleaning my oven ,he left on mess and was very helpful answered all questions so very helpful.Will recomed to all who ask

A well professional service from the start. Quick and with as little mess as possible. The Technician explained the job in full and appropriate time it would take.