A variety of filters to narrow the search. Able to contact the owner with questions. I did experience a difficulty as I was searching over a period of time and had not put in our group details. This s... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Once I found a property for our travel dates things went well from there Things were set up simply so it was easy to find out info such as deposit cancellation fees etc Payment went well And email... Näytä lisää
The booking experience has been good except that thew payment was supposed to be taken in two parts, October and March but the entire payment was taken on October 10 in two charges to my VISA accou... Näytä lisää
No problems, it all went fine. For us, communicating with the host before booking is really important as there are always some questions the info on the site does not answer.
Yrityksen tiedot
Tietoja yrityksestä Vrbo
Yrityksen kirjoittama
Vrbo is a vacation rental platform for booking entire homes, and only entire homes. No shared spaces. No shared hosts. Just one place for you and your group to stay together.
Founded in 1995, Vrbo now offers more than 2 million vacation rentals across 190+ countries. From beach houses and cabins to condos and city apartments, Vrbo helps travelers find the right space for trips where privacy, comfort, and connection matter most.
What is Vrbo?
Vrbo is focused exclusively on entire-home stays, so you book the whole place to yourselves, not a shared room, shared space, or host-occupied home. That matters for travelers who want more privacy, more room, and one home base for family vacations, reunions, and group travel. Vrbo started as Vacation Rentals By Owner and still focuses on helping travelers book entire homes for trips that are better together.
Why travelers choose Vrbo
Not every trip is best served by a hotel room or a stay with shared spaces. Vrbo is for travelers who want an entire home where they can stay together more comfortably. With a Vrbo vacation rental, travelers can:
How does Vrbo work?
Booking on Vrbo is simple:
Book with confidence
Vrbo helps travelers book with confidence through clearer information upfront. Listings can include:
Support you can trust
Every booking is automatically backed by VrboCare. If a significant issue affects a covered stay, Vrbo will help travelers find a similar place or receive a refund when eligible. Vrbo also offers customer support 24 hours a day, 365 days a year, with help available through chat and phone. And because trust also means privacy, interior cameras, shared homes, and unannounced visits from hosts are not allowed on the platform. Together, these protections help travelers book with more confidence and fewer surprises.
Rewards through One Key
Vrbo is part of One Key, a free travel rewards program that lets you earn and use rewards across Expedia, Hotels.com, and Vrbo. Members can earn up to 2% in OneKeyCash on vacation rentals and use rewards across eligible bookings on all three brands. Members also get instant Member Prices on hotels through Expedia and Hotels.com:
*Terms apply. OneKeyCash is earned on eligible bookings, and redemption is limited to eligible bookings and participating vacation rentals.
Founded in 1995, Vrbo now offers more than 2 million vacation rentals across 190+ countries. From beach houses and cabins to condos and city apartments, Vrbo helps travelers find the right space for trips where privacy, comfort, and connection matter most.
What is Vrbo?
Vrbo is focused exclusively on entire-home stays, so you book the whole place to yourselves, not a shared room, shared space, or host-occupied home. That matters for travelers who want more privacy, more room, and one home base for family vacations, reunions, and group travel. Vrbo started as Vacation Rentals By Owner and still focuses on helping travelers book entire homes for trips that are better together.
Why travelers choose Vrbo
Not every trip is best served by a hotel room or a stay with shared spaces. Vrbo is for travelers who want an entire home where they can stay together more comfortably. With a Vrbo vacation rental, travelers can:
* stay together under one roof
* enjoy privacy with no shared spaces
* cook, relax, and connect comfortably
* choose a home that fits the way their group wants to travel
* spend less time coordinating separate rooms and more time being together
How does Vrbo work?
Booking on Vrbo is simple:
1. Search where and when you want to travel
2. Compare vacation rentals, prices, amenities, and reviews
3. Book the entire home that fits your trip
Book with confidence
Vrbo helps travelers book with confidence through clearer information upfront. Listings can include:
* verified guest reviews
* real traveler photos
* detailed amenities and property highlights
* Q&A from past guests
* review summaries that help set expectations
Support you can trust
Every booking is automatically backed by VrboCare. If a significant issue affects a covered stay, Vrbo will help travelers find a similar place or receive a refund when eligible. Vrbo also offers customer support 24 hours a day, 365 days a year, with help available through chat and phone. And because trust also means privacy, interior cameras, shared homes, and unannounced visits from hosts are not allowed on the platform. Together, these protections help travelers book with more confidence and fewer surprises.
Rewards through One Key
Vrbo is part of One Key, a free travel rewards program that lets you earn and use rewards across Expedia, Hotels.com, and Vrbo. Members can earn up to 2% in OneKeyCash on vacation rentals and use rewards across eligible bookings on all three brands. Members also get instant Member Prices on hotels through Expedia and Hotels.com:
* Blue members save 10% or more
* Silver members save 15% or more
* Gold members save 20% or more
* Platinum members save 20% or more
*Terms apply. OneKeyCash is earned on eligible bookings, and redemption is limited to eligible bookings and participating vacation rentals.
Yhteystiedot
Yhdysvallat
- 1-877-202-4291
- vrbo.com/en-ca
4,1
Hyvä
244 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
It took a couple tries but we finally…
It took a couple tries but we finally connected with the host!! We are very happy to be booked and excited for our stay
1. syyskuuta 2026
Vastaus yritykseltä Vrbo
Hi,
Thank you for sharing your experience. We’re glad to hear you were able to connect with the host and that you’re excited for your stay.
Thanks,
Vrbo Customer Support Team
Not pleased with false claim.
The advertisement for the booking claimed my credit card would not be charged until closer to my trip. However, my credit card was charged immediately. I was not happy about that, but I wanted to confirm the stay that I booked.
28. elokuuta 2026
Vastaus yritykseltä Vrbo
Hi Dennis,
Thanks for your feedback. You shared that the booking said your card would be charged closer to your trip, but it was charged right away. We appreciate you pointing this out.
Please contact us through our Help Center at vrbo.com/en-ca/helpcenter, so our team can review this further.
Thanks,
Vrbo Customer Support Team
Always an easy process & fast…
Always an easy process & fast communication. Great information about the property
17. syyskuuta 2026
Vastaus yritykseltä Vrbo
Hi Maureen,
Thank you for your feedback. We’re glad to hear the process was easy, communication was fast, and the property information was helpful. It’s great to know you had another smooth experience.
Thanks,
Vrbo Customer Support Team
Cute cabin
The cabin was adorable! One note to bring your own coffee grounds, but otherwise very stocked kitchen for cooking supplies. The host was very communicative and helpful.
12. syyskuuta 2026
Vastaus yritykseltä Vrbo
Hello,
Thank you for sharing your feedback. We’re glad to hear the cabin was a great fit for your stay and that the host was communicative and helpful. We understand your note regarding the coffee grounds, and we appreciate you sharing that helpful detail for future stays.
Please contact us through our Help Center at help.vrbo.com/contact so our team can review this further.
Thanks,
Vrbo Customer Support Team
simple process in choosing a quality property
26. elokuuta 2026
Vastaus yritykseltä Vrbo
Hi Richard,
Thank you for your feedback. We’re glad to hear the process of finding a quality property felt simple and easy to navigate. It’s great to know you had a smooth experience.
Thanks,
Vrbo Customer Support Team
Easy to book and pay
Easy to book and pay, easy interaction via email with owners to answer all questions
17. syyskuuta 2026
Vastaus yritykseltä Vrbo
Hi James,
Thank you for your feedback. We’re glad to hear the booking and payment process was easy and that communication with the owners helped answer your questions. It’s great to know everything felt smooth and convenient.
Thanks,
Vrbo Customer Support Team
I was notified promptly of an issue and…
I was notified promptly of an issue and it was dealt with and rectified quickly as well.
The only reason I did not give it a rating of 5 was I had not received a reply and had to follow up with the company.
15. syyskuuta 2026
Vastaus yritykseltä Vrbo
Hi Richard,
Thank you for sharing your feedback. We’re glad to hear the issue was resolved quickly. We understand your concerns about needing to follow up to receive a reply.
Please contact us through our Help Center at help.vrbo.com/contact so our team can assist you further.
Thanks,
Vrbo Customer Support Team
Too many needless notifications
Too many needless notifications. Once I've confirmed I don't need to hear anything from VRBO except for information specific to my reservation. At the same time, I don't like having to wait until just 3 days before my booking to get the actual address of the place I booked.
16. syyskuuta 2026
Vastaus yritykseltä Vrbo
Hi,
Thank you for sharing your feedback. We understand your concerns about the number of notifications and the timing of the address details for your booking.
Please contact us through our Help Center at help.vrbo.com/contact so our team can assist you further.
Thanks,
Vrbo Customer Support Team
Les explications sont claires mais…
Les explications sont claires mais j'avais demandé une communication en FRANÇAIS que j'attends toujours ....
17. syyskuuta 2026
Vastaus yritykseltä Vrbo
Merci de nous avoir fait part de cette expérience. Nous aimerions comprendre ce qui s’est passé et nous efforcer d’améliorer votre expérience à l’avenir. Veuillez nous contacter sur help.vrbo.com/contact problème.
Warm and fuzzy experience
The house was located on a quiet street and not far from a grocery store and a bunch of restaurants. The hosts were charming as well and the apartment was just as described.
1. syyskuuta 2026
Vastaus yritykseltä Vrbo
Hi Abey,
Thank you for your feedback. We’re glad to hear the property was a great fit for your stay and that the location was convenient for your plans. It’s also wonderful to know the hosts made a positive impression and that the apartment matched the listing.
Thanks,
Vrbo Customer Support Team
The room we had in the Pacific Shores…
The room we had in the Pacific Shores was not clean: frig door had food in handle; there was left over ice cream container in the freezer; there was popcorn under the bed. The elevator floors were quite dirty. As well there was quite a bit of noise during the night.
14. syyskuuta 2026
Vastaus yritykseltä Vrbo
Hi Llyn,
Thank you for sharing your feedback. We understand your concern about the cleanliness of the room and common areas, as well as the noise during the night.
Please contact us through our Help Center at help.vrbo.com/contact so our team can note the details of your stay.
Thanks,
Vrbo Customer Support Team
Vastaus yritykseltä Vrbo
Hi Kevin,
Thank you for sharing your experience. We’re glad to hear the location was convenient for getting downtown.
Thanks,
Vrbo Customer Support Team
I have not heard anything up to this…
I have not heard anything up to this point from the owner of the cabin that is fully booked for September 20th-22.
I have no idea how to access the rental so when am I going to be contacted?
16. syyskuuta 2026
Vastaus yritykseltä Vrbo
Hi,
Thank you for sharing your feedback. We understand your concerns about not receiving the access details for your booking.
Please contact us through our Help Center at help.vrbo.com/contact so our team can assist you further.
Thanks,
Vrbo Customer Support Team
Vastaus yritykseltä Vrbo
Hi Michael,
Thank you for your feedback. We’re glad to hear you found the selection helpful and the properties appealing. It’s great to know you had a positive experience browsing with Vrbo.
Thanks,
Vrbo Customer Support Team
Questionable Charges
As I mentioned in my previous email I am still not sure why I got charged for an extra person. Looking at the advertisement for the suite it says that the suite is beloved by couples. I could not find anywhere that said that the suite was only for one person?
The explanation that I got was that the extra charge
was because there was more laundry involved? I was also told by the host that I should contact VRBO directly and VRBO said I should contact the host? Seems like no one wants to take responsibility? I would really like this dubious charge to be reversed. I have used VRBO many times over the years but will be very reluctant to use them again?
10. syyskuuta 2026
Vastaus yritykseltä Vrbo
Hi Elizabeth,
Thank you for sharing your feedback. We understand your concern about the extra person charge and the unclear information provided about the suite and related fees.
Please contact us through our Help Center at help.vrbo.com/contact so our team can clarify the booking details with you.
Thanks,
Vrbo Customer Support Team
Vastaus yritykseltä Vrbo
Hello,
Thank you for your feedback. We’re glad to hear the process was easy and quick. It’s great to know your experience was smooth from the start.
Thanks,
Vrbo Customer Support Team
Vastaus yritykseltä Vrbo
Hi Amber,
Thank you for your feedback. We’re glad to hear the process felt easy and straightforward. It’s great to know you had a smooth experience.
Thanks,
Vrbo Customer Support Team
Hello
Hello! We had a wonderful stay…there were no issues with the rental…everything we needed was there. It was super clean, and well maintained, the view was amazing, and the beds were deadly.
4. syyskuuta 2026
Vastaus yritykseltä Vrbo
Hi Kendra,
Thank you for your feedback. We’re glad to hear the property was a great fit for your stay and that everything you needed was there. It’s wonderful to know you enjoyed the cleanliness, upkeep, and amazing view, and that your stay was such a comfortable one.
Thanks,
Vrbo Customer Support Team
Loved my stay there
Loved my stay there. It was quiet and relaxing. Would definitely stay there again!
7. syyskuuta 2026
Vastaus yritykseltä Vrbo
Hi Sarah,
Thank you for your feedback. We’re glad to hear the property was a great fit for your stay and that you enjoyed a quiet and relaxing experience. It’s wonderful to know you would stay again.
Thanks,
Vrbo Customer Support Team
Experience was good
Experience was good. There was just a little hiccup with the time lines. I had to reapply for my stay but you took the money out of the first reservation. The owners had to help. But was all goid in the end.
31. elokuuta 2026
Vastaus yritykseltä Vrbo
Hi,
Thank you for sharing your feedback. We’re glad to hear your experience was good overall. We understand your concerns about the reservation timing and the charge on the first booking.
Please contact us through our Help Center at help.vrbo.com/contact so our team can assist you further.
Thanks,
Vrbo Customer Support Team
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