VPZ - Saltcoats Arvostelua 

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TrustScore 3/5 tähteä

3,2

1-3 Chapelwell Street, KA21 5EB Saltcoats, GB

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Yrityksen tiedot

  1. Sähkötupakan myynti
  2. Akku- ja paristokauppa
  3. Sähkötupakkamyynti

Yrityksen kirjoittama

VPZ began in 2012, when our founders, eager to quit smoking, discovered that vaping was the only method that truly helped them kick the habit. Quitting smoking - especially alone - is no easy feat, and this was the spark that ignited the VPZ journey. What stood out to our founders while switching to vaping was the poor customer experience, limited availability, and lack of choice when sourcing liquids and coils. Motivated to help others quit smoking and aware that there were around 12.4 million smokers in the UK at the time, they opened the first VPZ store in Leith, Edinburgh. Their goal was simple: to help the local community make the switch, provide exceptional customer service, and spread awareness about vaping across the UK. Today, the evidence supports vaping as a powerful tool in the NHS stop-smoking strategy. While the well-known “95% less harmful” figure comes from a 2015 Public Health England review. Recent statistics show that around 5.5 million adults in Great Britain now vape, including roughly 3 million ex-smokers. Over the past five years, approximately 2.7 million people have quit smoking using a vape. In fact, the number of vapers now exceeds the number of smokers, with 5.5 million vapers compared to 4.9 million current smokers. Yet public perception still lags: studies show that 85% of smokers in 2024 underestimated how much less harmful vaping is, often believing it to be as harmful - or more harmful - than smoking. Educating smokers about the reduced risk could help more people make the switch. Our mission remains to assist those who want to quit smoking and support existing vapers on their journey. We do this through excellent customer service, an incredible range of products, cutting-edge technology, and local accessibility via stores across the UK. VPZ is still a family-run business with our headquarters in Edinburgh. Since opening our first store in Leith in 2012, we’ve grown to over 190 stores nationwide - and we’re not stopping there. Once recognised in the Virgin Fast Track 100 as Scotland’s fastest-growing business and 24th fastest-growing in the UK, our aim is to continue expanding until there is a VPZ on every high street, helping communities across the country make the switch to e-cigarettes. We pride ourselves on the expert knowledge and customer service of our vape store staff, who are always happy to help new and existing vapers find the right products to stay on their journey to becoming cigarette-free. Many of our team have been through the journey themselves, so they truly practice what they preach. You can rest assured that you’ll receive top-notch service at any VPZ store. All our Store Managers and Assistant Managers undergo rigorous product and service training before assisting customers. Great customer service, in-depth knowledge, and a genuine passion for vaping are at the heart of everything we do. We strive to provide expert advice and always recommend products that best meet our customers’ individual needs. When visiting any one of our VPZ stores across the UK, you can expect the biggest range of e-liquids nationwide and the best vaping devices on the market. Not only do we stock the hottest e-liquid brands from around the world, but our sister company, Absolute E-juice also create and manufactures our own brand e-liquids such as Self Juice. This is all done with meticulous care and attention at our state of the art production facility right here in Edinburgh and we utilise our staff to help create these flavours, why wouldn’t we. This means we can guarantee the best quality eliquids to every VPZ customer. All of this is crafted with meticulous care at our state-of-the-art production facility in Edinburgh, where our staff are actively involved in developing new flavours. This hands-on approach ensures that every VPZ customer receives e-liquids of the highest quality. So why not pop in-store today or browse the range on our site and make sure to follow us on Facebook, Instagram and X for all of the latest updates!

VPZ

Yrityksen kirjoittama

The Vaping Specialist
VPZ is the UK's leading vape shop. Visit us in-store or online for the best deals on e-liquid, vape kits, mods, tanks, coils and more. Free next day delivery and click & collect are available across the UK. VPZ started in 2012 when the owners, who had a desire to stop smoking, tried various ways to switch from cigarettes and found that vaping was the only thing that helped them kick the habit. We now have over 180 vape stores across the UK, with more store openings on the way.

Free Next Day Delivery When You Spend £19.99

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Yhteystiedot

  • 1-3 Chapelwell Street, KA21 5EB, Saltcoats, Yhdistynyt kuningaskunta

  • 01294 537714

3,2

Keskitasoinen

TrustScore 3/5 tähteä

1 arvostelu

5 tähteä
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1 tähti

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299 arvostelua kuluneen 12 kuukauden aikana

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Saanut 1/5 tähteä

Bad attitude to customers

I’ve been coming here for years. But today I walked in looking to buy liquid for my vape. Straight away got greeted with attitude. Asked for my id. I was shocked as I’ve not been id in a long time. So I was just like ohh it’s in my car. The man then went on to say a in a sarcastic tone well it is challenged 25 and kind of laughed. I said to him well I am almost 27 as I was just heading to get my I’d. He then went hmm exactly. I don’t agree with the tone or attitude. I don’t even mind getting id it’s the tone and attitude that went along with it. Like I was stupid for not bringing it in with me. I work in a restaurant as a manager that sells alcohol and does challenge 25 but I would never speak to someone like they are stupid. Usually when I randomly get id they people will make a joke saying least they think I look young and such but he done it to make me sound stupid. I won’t be coming back to the store as I think it’s a joke how some people use authority in the wrong way.

18. syyskuuta 2026
Oma-aloitteinen arvostelu
VPZ - Saltcoats-logo

Vastaus yritykseltä VPZ - Saltcoats

Dear Danielle McComb,

Thank you for taking the time to share your recent experience with us.

We are genuinely sorry to hear about the interaction you described and understand how disappointing this must have been, particularly as a valued and long-standing customer. Providing courteous, respectful, and professional service is extremely important to us, and it is concerning to learn that you felt the communication from one of our team members was dismissive or inappropriate.

Please be assured that we take your feedback seriously and are reviewing the matter internally. We expect all team members to treat our customers with respect at all times, and we will use your feedback to ensure our standards continue to be upheld.

To allow us to investigate this further and work towards a resolution, please contact us via our Customer Support page at https://www.vpz.co.uk/contact-us and provide as much detail as possible regarding your experience.

We appreciate you bringing this matter to our attention and thank you for your continued support. We look forward to resolving this for you.

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