Volaris Arvostelua 527

Zbor Volaris foarte dezamăgitor. Am avut bilet pe ruta León – Cancún, cu durată estimată de 2 ore și 10 minute, dar avionul a fost deviat și am ajuns în Mérida, unde am stat blocați peste o oră fără explicații clare.

Lipsă totală de comunicare din partea echipajului și a companiei. Nu ni s-a spus cât vom mai sta, de ce s-a făcut oprirea și nici nu ni s-a oferit vreo compensație sau asistență.

Experiență frustrantă și neprofesionistă. Nu recomand Volaris.

Rascist airlines that supposedly allows them to resell your seat if you are a Mexican national

Rude people at the counter in La Paz. Didn't explain that i have to check-in through app. Just assumed i know the rule and asked me to pay for checking in:(
Two out of three options they offer don't work- online check-in doesn't work
Whatsapp check-in doesnt work
Carry-on charged me 48 dollars!!! Its freaking mexico not London to charge 48 usd for a carry-on when ticket 120 usd (isn't that cheap for 1.5 hour one way flight)
3 hours before flight every flight tracker said flight is delayed by 12 hours. 2 hours later, one hour before the flight everything changed to on-time - we missed the flight.. never buy volaris if you can help it

He tenido una experiencia absolutamente lamentable con esta aerolínea. Tenía una reserva con cuatro pasajeros para un vuelo de Ciudad de México a Cozumel y, al hacer el check-in, solo se emitieron tres tarjetas de embarque debido a un overbooking. Como resultado, uno de los pasajeros (yo) se quedó en tierra sin ninguna solución real ni asistencia adecuada.

Es completamente inaceptable que, bajo una misma reserva, dejen a una persona sin volar. La falta de organización, previsión y, sobre todo, de profesionalidad es evidente.

Este tipo de prácticas demuestran una total falta de respeto hacia el cliente. Juegan con el tiempo y los planes de las personas sin asumir responsabilidades de forma seria.

Sin duda, una de las peores experiencias que he tenido viajando. No recomendaría esta aerolínea a nadie y, desde luego, no volveré a volar con ellos.

Comparto esto para quienes viajen por Volaris: tengan cuidado. Hoy se supone que tenía un vuelo, el cual me fue negado porque mi mascota de apoyo emocional no medía 25 cm de pies a cabeza. Esto, además, considerando que tengo un VPASS que se “supone” da beneficios, pero parece funcionar únicamente para que te quiten dinero.

He viajado muchísimas veces con mi mascota y es la primera vez que se me menciona este requisito. Sus empleados no tienen conocimiento legal de tener mascotas de apoyo emocional y es impresionante la falta de congruencia entre su reglamento y gente.

Avoid this airline at all costs. They change your itinerary whenever they want, but the moment you try to make a change—even after paying extra for a “fully refundable” ticket—they penalize you.

I tried to change my flight today, but the new options had outrageous prices and ridiculous layovers. So I decided to request the full refund I specifically paid for. Turns out, because I had previously rescheduled my flight (due to their changes), they now refuse to honor the refund. So my only options are to sit through a 7-hour layover or book with another airline and lose my money entirely.

For context, I have permanent nerve damage in both legs, so flying is already painful. Now I’m stuck dealing with an extended layover on top of that.

To make matters worse, they changed my itinerary more than once. My original layover was a little over 3 hours, which they shortened to about 2.5 hours. I rescheduled because of that—and then they changed it again. And here’s the kicker: if you miss your connecting flight and your layover is under 3 hours, you’re not entitled to anything.

Anyone who has flown through Guadalajara knows how chaotic it is—you have to collect your bags, recheck them, go through immigration, and then security again. Missing a connection there is a very real possibility, and they take zero responsibility.

On top of all of this, the only way I was able to reach customer service was through WhatsApp
I’ll never give this airline another cent. I’d rather pay a little more for a reputable airline than deal with this kind of shady, unreliable service.

Bag fees are insane, customer service is terrible, they tried to give me and my husband separate seats to force me into paying more for seat selection, there's absolutely no direction to the check in counter at Benito Juarez, they didn't communicate AT ALL about delays, we didn't even get a gate number until less than 40 minutes before departure, and now they're telling me they can't even check their own plane for my lost watch and I should contact the airport. Profound ineptitude, utter garbage.

The applicable policy expressly provides that the flight purchase is non‑refundable, a condition that I knowingly reviewed, accepted, and agreed to at the time of purchase. However, the policy contains no express language addressing baggage modifications or restrictions related to luggage services.
Customer service advised that no changes may be made to the booking on the basis that baggage constitutes a “service,” stating verbatim: “We cannot alter your luggage from a checked bag to a carry‑on, as that is considered a service.”
Notwithstanding this representation, customer service further advised that an additional carry‑on may be added to the booking for an additional fee. This position is inherently inconsistent, as the addition of a carry‑on necessarily constitutes a modification of the same service that is purportedly non‑modifiable. The distinction appears to be based solely on whether the change results in increased revenue.
If the intent of the policy is to prohibit reductions or substitutions of services while permitting service additions for an increased charge, that limitation should be clearly, expressly, and unambiguously stated within the policy. Absent such language, the current application of the policy is unclear and internally inconsistent.

This has been the worst airline experience I have ever had. I don’t know if the pilots were inexperienced, but today’s flight was extremely rough almost the entire time. From the moment we left Florida, it felt like the plane was shaking constantly.

Many passengers around me were complaining about the same thing. We all felt a lot of pressure and pain in our ears for more than half an hour. Even now, an hour and a half after landing, my ears are still hurting. If the pain continues, I may need to see a doctor.

This is the second time I’ve traveled with Volaris, and unfortunately this experience confirmed that I will not fly with them again. I already have a return flight booked for Sunday, but after this experience I’m seriously considering buying a ticket with another airline.

I truly felt unsafe during this flight, and I hope the airline reviews this situation carefully. Based on my experience, I would not recommend this airline.

When I first booked my Volaris flights, I was able to land in Guadalajara and get to my next filght in time. When Volaris changed my flight, right as I landed, my other flight left. I had to pay for a hotel and stay an additional day.

It was actually much better than I had feared. I am glad for all the negative reviews because this way I was able to avoid falling into any of their traps, like checking how much weight the checked baggage can have and booking accordingly.
Check-in and getting on the aircraft went smoothly. The process of disembarking is annoying, however, I had a very short connection and they let me get off the plane before everyone else (which would not have been possible with everyone standing up simultaneously), even before business class!
The reason I am only giving them 4 stars is because even a budget airline should provide water for free, especially when flying in countries where you cannot just refill your bottle with tap water after security.

This airline is disgusting in how it treats its customers. We had both grandparents flights booked who are 91 years old with dementia and 80 years old. They said they could not seat them together as one of the seats was not available but would surely seat them together if we paid extra for their seats (seats that were not available but apparently were available if we paid them). Besides this, I've always had issues, especially regarding my flights not being available at the last minute. I hate to do this negative review as I'm not about that life despite previous bad experiences but they really pissed me off regarding my grandparents seats.

El día de viaje , la página presentaba constantes problemas con el CHECK IN Online, decidí acudir una hora y media ANTES de que el avión volará, el personal más déspota no pueden ser, amargados y sin soluciones , literalmente llegó a un punto que me dijeron que tenía que "saber leer" y "no hay soluciones" ya que esos temas se ven con dos horas antes , cuando literal estaba regresando del hotel al aeropuerto y el tráfico lo impidió, perdió el boleto y no me quedo remedio que comprar otro boleto con Viva aerobus, he viajado más de 12 veces con Viva Aerobus y Aeroméxico y NUNCA he tenido una mala experiencia, primera y ÚLTIMA con Volaris, de verdad, servicio de tercera y atención de quinta. Si quieren un viaje en paz NO VIAJEN en Volaris. Sinceramente, no resuelven y el servicio (Si es que se le puede llamar así) es nulo. Mejor pagar igual o un poco más por asegurar el viaje y la atención!

Someone used my credit card and made a booking on Volaris. They are protecting these criminals and are repeating that I need to contact my bank. I have done that, but my bank certainly does not have the info who used the card - a flight cannot be booked without a physical person, which has a name - Volaris is protecting these criminals

Want to give a good review for a worker at Volaris in Lax,we went through chaos at the Guadalajara airport,when shoots were fired,and by the time we got to Lax ,we couldn't find out luggage or any help until Steven Louis Villaverde,came to help us and went above and beyond,was able to locate my luggage!

They cancelled my flight and sent an email about how I can get reimbursed. The email instructions were not accurate, None of the information provided by the ai assistant worked. When I contacted them on WhatsApp no one replied despite showing my messages are read. I have been on the phone line waiting and it is silent. I doubt anyone will pick up. This airline is a scam and I know someone else who had the same experience.

Por dónde empezar? Tanto que mejor lo resumo.

1) Pago billete de MEX a SJO con extra de maleta facturada. Al llegar al facturación me dicen que no lo tengo incluido y que me tienen que cobrar un extra. Pagado estaba 100% sefguro pero no aparecía en la descripcion. La excusa es que compré el billete a través de un tercero (booking.com). Termino pagando. Las formas del personal mejor ni las menciono.

2) Te obligan a hacer todo el trámite de relleno de formulario, sacar etiquete, pegar la etiqueta en la maleta y llevarla tú a la cinta. Además de cobrarte el trabajo lo haces tú.

3) Me pierden la maleta.

They're the biggest rats!! Every time I've flown with them I pay extra to sit in the emergency exit row. Every single time they have either changed the plane and give me the worst seat, which obviously i only find out once i board and it's too late, or they just change it when you try to do the check in. Now the checking can only be done through their idiotic app. So what they do is they sell the same seat to several people and you can't complain. There is no phone help either. The staff is rude too.

Worst airline I’ve ever flown with. Unorganized. Their app doesn’t work. If your family member gets a random inspection it happens at the gate and not at security and then they won’t allow you to be anywhere near your family. I do not like being separated in a foreign country. They won’t allow you to drink any water when you’re being inspected. Disgustingly large hidden fees that are ridiculously priced. I’d never fly with them ever again!

Volaris Airlines overcharges during booking with no way to dispute these overcharges except through your credit card. In my example, CBX is a ticket to walk across the bridge from the San Diego side to the Tijuana side of the TIJ airport. CBX costs $49 but I was charged $72. I have wasted almost an hour trying to get ahold of them but keep getting directed to a bot that says it is not trained in refunds.