Due to my own stupidity, I contacted support to rescue the situation. I was expecting a lot or wrangling and complication, but Mary had sorted in a few minutes with no fuss. Great work.
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Vodien are always so helpful with any issues I have. Was helped today by Eythea who was fantastic in helping me to block spam coming to my domain, and correct an issue with my emails. Highly recommend... Näytä lisää
Yritys on vastannut
Would like to give high commendation to Marvin for his customer service and assistance for domain related issues. Greatly appreciate his polite tone and communication. He gave clear instructions on... Näytä lisää
Yritys on vastannut
I’m very happy with the service provided by EYTHEA. They helped me resolve my email domain issue quickly and efficiently. Their response was fast, professional, and they were very helpful throughout... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
The leading web hosting company in Singapore - Vodien invests in top-grade network infrastructure and server hardware so you can get the top web hosting experience. Join over 130,000 Vodien users - visit Vodien.com today!
Yhteystiedot
3 Irving Road, #09-01, Tai Seng Centre, 369522, Singapore, Singapore
- vodien.com
4,4
Erinomainen
2 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Jane fixed my email issue…
Finally Jane was able to resolve my email issue. This is the third time I contacted Vodien to resolve the email issue. It appeared to be an email routing issue where it was incorrectly set. This should have also been checked previously. Glad Jane was on the ball and found it.
20. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodien Internet Solutions Pte Ltd
Hi Tony,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Efficient service
(I-25708968)
Gedeon provided excellent support and resolved my issue quickly over a phone call. He was professional, efficient, and made the whole process smooth. Everything was settled within the same day, truly great service!
11. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodien Internet Solutions Pte Ltd
Hi Wong,
Thank you so much for taking the time to post a positive review.
We are delighted to hear that Gedeon was able to provide you with excellent support and resolve your issue quickly over the phone.
It’s great to know that he was professional, efficient, and able to make the entire process smooth for you, with everything being settled within the same day. We truly appreciate your kind words regarding the service experience.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Regards,
Renan D.
Online Experience Specialist
Great to work with and very helpful…
Great to work with and very helpful with any issues that might arise. Quick to solve those issues too and you're not waiting around too long to get someone to chat to.
13. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodien Internet Solutions Pte Ltd
Hi Peter,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Avoid Vodien Hosting – Frequent Downtime & Poor Service
I’ve been a Vodien customer for over a decade, and the service has gone from bad to worse.
Frequent Downtime: In just the past six months, I’ve faced major outages on 7 Dec 2025 (E‑435560), 6 Mar 2026 (E‑484049), 18 May 2026, and now 12 Jun 2026 (E‑540868), for already more than 10 hours, and still unresolved.
Each time, I was the one discovering downtime before reporting it — Vodien does not proactively monitor outages. This repeated failure has directly harmed my business operations and SEO visibility. My website is my lifeline, and I depend entirely on it to draw clients.
Customer Service Problems: Vodien has contradicted itself on whether my plan included a dedicated IP, even when I produced email evidence and archived proof from their own website. Their invoices lacked detail, making it impossible to prove features without digging up old records. Support often dismissed issues like delayed emails, which cost me clients.
From Bad to Worse: I made the mistake of upgrading to their business plan after repeated appeals to abandon my legacy HostExpert plan, thinking stability would improve. Instead, frequent downtime began, proving the upgrade only made things worse.
Broken Promises: After the May 18, 2026 outage, Vodien promised to review compensation for SLA breaches. They never followed up.
Conclusion: Vodien charges premium rates but delivers instability, poor monitoring, and dismissive customer service. If your business depends on uptime and reliable support, avoid Vodien.
12. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodien Internet Solutions Pte Ltd
Hi Skai,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating it is to experience repeated service interruptions, concerns regarding service stability, communication, support, and the impact these issues may have had on your business operations.
We would like the opportunity to review this matter further. Please reach out to us with your account details and any relevant information at reviews@vodien.com, so we can investigate this thoroughly.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address this for you directly.
Regards,
Renan D.
Online Experience Specialist
Jane was very helpful and understanding…
Jane was very helpful and understanding when it came to assisting me! Answered my concerns directly which I appreciate! Thank you for your help :)
12. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodien Internet Solutions Pte Ltd
Hi Melissa,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Jane was efficient
Jane was efficient, polite and responsive. Perhaps the best service I have received from Vodien. Assuming both escalated issues are resolved well, then I would be delighted.
11. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodien Internet Solutions Pte Ltd
Hi Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Jane's help with my great
Jane's help with my issues were great. Corrected some of the wrong information provided the previous night by another agent. Too early to confirm if all is now good, but I know I can always go back to them to continue to work the problem if required. thanks
11. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodien Internet Solutions Pte Ltd
Hi Andrew,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
The online support was prompt and…
The online support was prompt and profesional and what is more important they are able to guide me step by step in a very patient manner and tone. Awesome service!
11. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodien Internet Solutions Pte Ltd
Hi Wei Beng,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
The person who answered the phone was Great!
The person who answered the phone was very polite and professional. He was able to find and fix the problem quickly. Great service.
6. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodien Internet Solutions Pte Ltd
Hi Stuart,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
served by Customer Support Ms Jaynnie…
served by Customer Support Ms Jaynnie this afternoon as advised to call due to limitation of Live Chat. A slow tedious process for her as the issue was not common, a few payments with receipt indicating paid even with not enough credit stored so considered not fully paid but got stuck as it qualify as renewed. Think accounting software glitches. She relentlessly focus to solve it within one instant and archived with probably alot of energy. Appreciated.
5. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodien Internet Solutions Pte Ltd
Hi Mork,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Excellent Vodien live chat support
Vodien live chat support is reliable and has a quick turnaround time which is tremendously helpful to address my urgent concerns.
5. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodien Internet Solutions Pte Ltd
Hi Customer,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Clar îs very patient and helpful in…
Clar îs very patient and helpful in guiding me through the setup of my email on the Google platform. Clear explanations and great support throughout the process. Really appreciate the assistance.
4. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodien Internet Solutions Pte Ltd
Hi Damian,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
STOLEN COMPUTERS
Our computers were stolen and we had to start at base level. Vodien were very helpful in getting us set up again and it was great not to have to wait a long time for an answer. Helped our situation as a church and needing to reestablish contact was valuable.
26. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodien Internet Solutions Pte Ltd
Hi Marion,
Thank you so much for taking the time to post a positive review.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Regards,
Renan D.
Online Experience Specialist
We have been trying for more than 2…
We have been trying for more than 2 mths now to successfully migrate our emails from the system Vodien first set us up for to what they are now suggesting we be on (from Exchange to Titan).
This was their suggestion as we were having so much trouble with the system they had us on (constantly asking for passwords - slowing our teams' workflow significantly).
We were assured it wouldn't affect our work, that they would perform the migration over the Easter Weekend and everything would happen seamlessly.
Well its now 7 weeks since Easter and it still hasn't been completed to our satisfaction.
Terrible follow up - terrible service!!!
We finally got a support person to help (usually they say somone will get back to us), she helped us set up our Desktops then assured us she would send us information on how to do it on our mobile devices.
The information she sent didn't make any sense - we asked for help again - got the usual answer that our call is important and they will escalate (only to not be contacted again )
We managed to find help on line from a different supplier (they listened to us and sent us a video on how to do it - completely different information than what the Vodien Team gave us - the codes where correct however the terminology was much better and inline with our devices)
Our Calanders have still not sunk across (something very important for any business) - and we received an email today saying they won't be helping with this!!!!
Terrible service!!!
Dont use them if you have a choice
27. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodien Internet Solutions Pte Ltd
Hello Janice,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with the email migration process from Exchange to Titan and the challenges you have encountered, including delays, communication gaps, and difficulties completing the setup across your devices.
We understand how frustrating and disruptive this must be, especially when it impacts your team’s workflow and essential functions such as email and calendar synchronization. This is not the level of service we aim to provide, and we take your concerns very seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at reviews@vodien.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Geof was a great help
Geof was a great help! He got everything settled in a heart beat!
23. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodien Internet Solutions Pte Ltd
Hi Shaik,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Dishonest
Dishonest! They sold me a number of products I didn’t need and when I cancelled them, they continued to charge me for them. Continuously “losing connection” when I tried to deal with them. Had to get my bank to step in.
20. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience regarding the products you were charged for, the cancellation process, and the connectivity issues you faced when trying to contact support.
We understand how frustrating it is to be charged for services you believe you did not need and to experience difficulties when attempting to resolve billing concerns. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at reviews@vodien.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Horrible Service and all the time the…
Horrible Service and all the time the domains get blacklisted.Pls do not believe them.I have been having this issue for the last 2 months and still its not resolved
19. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodien Internet Solutions Pte Ltd
Hi Gayu,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating it is to experience repeated domain blacklist issues over the past two months without a resolution.
We would like the opportunity to review this matter further. Please reach out to us with your account details and any relevant information at reviews@vodien.com, so we can investigate this thoroughly.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address this for you directly.
Regards,
Renan D.
Online Experience Specialist
What is wrong with this company?
What is wrong with this company?
Servers keeping having issues. Our emails are disrupted again and again.
No compensation for the down time and expects us to keep supporting them.
Going to look for a new provider after this. Whoever considering them to host better think twice.
18. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodien Internet Solutions Pte Ltd
Hi Mengtet,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating it is to experience repeated server and email disruptions, as well as concerns regarding downtime and service reliability.
We would like the opportunity to review this matter further. Please reach out to us with your account details and any relevant information at reviews@vodien.com, so we can investigate this thoroughly.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the chance to address this for you directly.
Regards,
Renan D.
Online Experience Specialist
Email service down again
Email service down again, cannot login account for support cos the 2FA (email and sms) of the main site is also down.
18. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodien Internet Solutions Pte Ltd
Hello Yau Chan,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with the email service outage and the difficulty accessing your account due to the 2FA issues affecting both email and SMS verification.
We understand how frustrating it is when essential services such as email and account access are unavailable, especially when it also prevents you from reaching support. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and assist you further. Please reach out to us at reviews@vodien.com with your account details so we can investigate and follow up appropriately.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Prompt and efficient service
16. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodien Internet Solutions Pte Ltd
Hi Duncan,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.