Due to my own stupidity, I contacted support to rescue the situation. I was expecting a lot or wrangling and complication, but Mary had sorted in a few minutes with no fuss. Great work.
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Vodien are always so helpful with any issues I have. Was helped today by Eythea who was fantastic in helping me to block spam coming to my domain, and correct an issue with my emails. Highly recommend... Näytä lisää
Yritys on vastannut
Would like to give high commendation to Marvin for his customer service and assistance for domain related issues. Greatly appreciate his polite tone and communication. He gave clear instructions on... Näytä lisää
Yritys on vastannut
I’m very happy with the service provided by EYTHEA. They helped me resolve my email domain issue quickly and efficiently. Their response was fast, professional, and they were very helpful throughout... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
The leading web hosting company in Singapore - Vodien invests in top-grade network infrastructure and server hardware so you can get the top web hosting experience. Join over 130,000 Vodien users - visit Vodien.com today!
Yhteystiedot
3 Irving Road, #09-01, Tai Seng Centre, 369522, Singapore, Singapore
- vodien.com
4,4
Erinomainen
2 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Kudos to the service team of Vodien and…
Kudos to the service team of Vodien and Gedeon the service advisor with such excellent service and product knowledge. Keep up the good standard 👍👍👍
27. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodien Internet Solutions Pte Ltd
Hi Henry,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
My experience in the chat with Glezyl…
My experience in the chat with Glezyl was excellent and we found a solution to the issue I was having. Very courteous and patient as well as knowledgeable. I had a previous interaction over the phone that was less successful so this was very pleasing
29. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodien Internet Solutions Pte Ltd
Hi Betty,
Thank you so much for taking the time to post such a wonderful review.
We're delighted to hear about your positive experience with Glezyl. It's wonderful to know that they were able to help you find a solution to your issue while providing courteous, patient, and knowledgeable support throughout the chat.
It is our commitment to deliver the best-in-class customer experience. Rest assured that we will continue striving every day to provide reliable services and support that meet and exceed your expectations.
Should you need further assistance or have any questions in the future, please don't hesitate to contact us. We are always here to help.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
Most frustrating experience
We joined Vodien in July 2025 after a distressing experience with their related company, Crazy Domains. We had used Crazy Domains for over ten years to host our multiple websites and email accounts.
After their email server failed for our busy business, a Crazy Domains representative recommended we move to Microsoft 365 for email. I agreed, and Vodien took over the account, with us signing a one-year contract. We later discovered Vodien is an authorised Microsoft reseller, and their pricing was considerably higher than buying directly from Microsoft.
The problems began with small issues: some system-generated emails were not arriving at our new Microsoft 365 accounts. Because Vodien controlled the admin side of the account, we could not set up email forwarding or auto-replies ourselves — everything had to go through them by phone or email, and the service was very poor.
Eventually I insisted they hand the admin role over to me so we could investigate. They did, but then advised they would no longer provide any technical support. That was acceptable to me — until I discovered we still could not add new staff email accounts without going through Vodien, as the licences remained under their control as reseller. They refused all technical assistance.
On Microsoft's advice, we had to purchase our own Microsoft 365 account. Vodien refused to help migrate our email data. In February 2026, halfway through our licence period, we notified Vodien to cancel our account, ending our relationship. We were told the remaining licence fee would be refunded. It was not.
A few days ago, they took a couple of thousand dollars from our PayPal account for an "auto-renewal", despite our account having been cancelled in February 2026. A Vodien salesperson then rang to ask whether we would renew. Of course I said no. They have still not responded to our refund request.
In my experience, Crazy Domains and Vodien offer the worst customer support I have dealt with, and their business practices fall well short of what is acceptable in Australia. I would strongly advise against buying anything from them.
***********************************************
After the above review went to public, the company contacted me with very apologetic attitude. They do. They sound kind and polite but they mislead. Then they emailed me below missing the points (i.e. taking money on cancelled account; auto-renew was turned off last year; no invoice was delivered to us etc.) and refusing the refund.
******************************************
Dear Ben,
Good day!
I hope this email finds you well.
My name is Cathy, and I am one of the Online Experience Specialists. I am reaching out to follow up regarding the Trustpilot review you recently shared concerning your account and cancellation request.
We would like to assist you further and ensure that your concerns are properly reviewed and addressed.
After reviewing your case with our Higher Management Team, we confirmed that Invoice 62733947 was renewed on July 25, 2026. We understand that you are requesting a refund and that your initial cancellation request was related to disabling the Auto-Renewal setting on your account (M12351247).
We acknowledge that your previous tickets (E-475693 and OEML-3147633) were closed last February 2026, and we sincerely apologize for any inconvenience this may have caused.
We would also like to set the proper expectation that the Microsoft 365 Business Standard subscription is a non-refundable third-party product, in accordance with Vodien’s Terms of Service.
However, we have referred your request for further review with our Higher Management Team, and as a one-time goodwill gesture, your request has been approved for an alternative resolution.
We can offer a Member Credit to your Vodien account equivalent to the eligible amount. Please note that Member Credit is an account credit applied to your Vodien account, which can be used to offset future eligible invoices or service purchases. It is not a direct cash refund.
This offer is provided as a one-time goodwill gesture and does not constitute an admission of liability on the part of Vodien or its affiliates.
Please let us know if you would like to accept this resolution so we can proceed with processing the Member Credit for your account. If you do not wish to proceed with this option, kindly confirm your decision so we can update our records accordingly and proceed with the refund back to PayPal.
Thank you for your understanding and cooperation. We appreciate the opportunity to review your concerns and work towards a suitable resolution.
If you require any further assistance, please do not hesitate to contact us at +1300 210 210 or via our 24/7 live chat support.
Kind Regards,
28. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodien Internet Solutions Pte Ltd
Hello Ben,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with Vodien and understand how frustrating it must have been to encounter challenges throughout your email migration, account management, and cancellation process.
We acknowledge your concerns regarding the level of support provided, the Microsoft 365 reseller arrangement, and the issues you experienced with account control, technical assistance, and billing. This is not the level of service we aim to provide, and we take your feedback seriously as it helps us identify areas where we can improve.
We would appreciate the opportunity to review your situation in more detail and investigate the concerns you have raised. Please reach out to us at reviews@vodien.com with your account details so we can verify the account, review the history, and follow up accordingly.
Your feedback is important to us, and we appreciate the opportunity to better understand your experience and work towards addressing your concerns.
Kind regards,
Cathy T.
Online Experience Specialist
Recently had my website migrated to a…
Recently had my website migrated to a new server and needed to add some new DNS records. Had problems doing this so called Vodien support. Spoke with Gedeon (I-26228411). Explained my problem, Gedeon quickly confirmed I was trying to add the information via domain level but needed to do this through Cpanel. Gedeon talked me through the path to find the information within cPanel. He also noticed another setting was missing and added for me as will as helping with login details. Issued resolved very quickly.
28. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodien Internet Solutions Pte Ltd
Hi Michael,
Thank you so much for taking the time to post such a wonderful review.
We're delighted to hear about your positive experience with Gedeon. It's great to know that he was able to quickly identify the cause of the DNS issue following your website migration, guide you through the correct cPanel settings, and assist with the additional configuration and login details needed to resolve the issue promptly.
It is our commitment to deliver the best-in-class customer experience. Rest assured that we will continue striving every day to provide reliable services and support that meet and exceed your expectations.
Should you need further assistance or have any questions in the future, please don't hesitate to contact us. We are always here to help.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
Jane is exceptional in her service and…
Jane is exceptional in her service and really did her best to resolve my issue for me.
24. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodien Internet Solutions Pte Ltd
Hi Jieming,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Access to my web page went down because…
Access to my web page went down because of some form of internal changes within Vodien.
They then made some changes to rectify my web page access but minutes later deleted ALL of the associated data for my web page and although I can now access my web page, it is BLANK.
All they could say is "contact my web developer"
Contacting my web developer will cost me $$$ for something I did not break....Voiden broke it.
Even though there are no logs to show I made any changes or even logged into Vodien, they are saying that its now my problem and I have to contact my web developer to upload my web page again.
My web page was working 4 days ago, now NOTHING
TO VODIEN.....outsourcing to another country save a few dollars in wages will cost you millions in the long run.
I have referred this matter the Australian Telecommunications Ombudsman
24. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodien Internet Solutions Pte Ltd
Hello Steven,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and the impact this issue has had on your website. We understand how concerning it must be to find your website inaccessible and then discover that the content is no longer available, especially when you believe no changes were made on your end.
We understand how frustrating it is to be advised to contact your web developer when doing so may result in additional costs. This is not the level of service we aim to provide, and we take your feedback regarding the handling of your case and your concerns seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at reviews@vodien.com with your account details so we can investigate the matter thoroughly and follow up with the appropriate team.
Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Nithin Cheruvattil help to smooth out…
Nithin Cheruvattil help to smooth out all problems we have on the email cpanel
Great
23. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodien Internet Solutions Pte Ltd
Hi Renzo,
Thank you so much for taking the time to post a positive review.
We're delighted to hear that Nithin was able to help resolve the issues you were experiencing with your email cPanel. It's wonderful to know that the process went smoothly and that you had a great experience.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
Whenever I call for help
Whenever I call for help, it is easy to access through Phone & email. Your agents are very helpful.
22. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodien Internet Solutions Pte Ltd
Hi Anthony,
Thank you so much for taking the time to post a positive review.
We're delighted to hear that you've consistently found it easy to reach our support team through both phone and email. It's especially rewarding to know that our agents have been helpful whenever you've needed assistance. Your kind feedback motivates us to continue delivering the high level of service our customers deserve.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
Terrible terrible service
Terrible terrible service. Had so many issues with them every since they got bought over. An urgent site migration and transfer of ownership that is supposed to take 2 days became 1 month. And site ranking is very poor because they would host scammy and bad sites together with your corporate site. They would also make fake promises on call back, email of forms and never deliver. You can chase continuously for days just to get a form from them that is supposed to be downloaded from their website but had 404 error. And best cannot login to retrieve customer ID. They should just close down instead of cheating customer of their money. My clients are all pulling out as they cannot solve the problems even after weeks. We want to transfer out and are stuck as their ticketing and support system is non-existent. Their agent will put you on hold forever and don't talk because they have no solutions.
23 July 2026: I have reply to Vodien at their reviews email to ask them what account details and info they need. Lets see how long they take to reply. And today just receive new info that Vodien need from us again for the site ownership transfer. Always asking for new info even though the information are already in the form that we submitted from the very beginning. They can't seem to just consolidate and give you at one go what information they need and have to kept asking. Its simply ridiculous.
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodien Internet Solutions Pte Ltd
Hi Customer,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the level of service we aim to provide, and we understand how frustrating it must have been to experience prolonged delays with your website migration and ownership transfer, difficulties reaching our support team, and the impact these issues have had on your business.
We would like the opportunity to review this matter further. Please reach out to us with your account details and any relevant information at reviews@vodien.com, so we can thoroughly investigate your concerns.
Your feedback is important to us, and we are committed to improving our processes and customer experience. We hope to have the opportunity to address your concerns and work towards a satisfactory resolution.
Kind regards,
Renan D.
Online Experience Specialist
Reaching out for help on changing the…
Reaching out for help on changing the payment method.
Thanks to the patience of the customer service personnel, who assisted me and helped me resolved the issue.
22. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodien Internet Solutions Pte Ltd
Hi Swee,
Thank you so much for taking the time to post a positive review.
We're delighted to hear that our support team was able to assist you with updating your payment method. It's wonderful to know that their patience, guidance, and support helped resolve your concern smoothly. Your kind words mean a great deal to us and motivate us to continue delivering the best possible service.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
Eythea was polite and efficient
Eythea was polite and efficient. He/she has managed to resolve my issue within the hour.
21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodien Internet Solutions Pte Ltd
Hi Paul,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Michael was very patient
Michael was very patient, professional, and helpful throughout the live chat. They took the time to understand my issue, checked the history of my case, reopened it immediately, and followed up with the migration team on my behalf.
They also kept me updated and clearly explained the next steps, which I really appreciated. Although the issue is still being resolved, the service I received during the live chat was excellent.
Thank you for your prompt assistance and support!
21. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodien Internet Solutions Pte Ltd
Hi Customer,
Thank you so much for taking the time to post such a thoughtful review.
We're delighted to hear about your positive experience with Michael. It's wonderful to know that he was patient, professional, and attentive throughout your live chat. We're especially pleased that he took the time to understand your concern, reviewed the history of your case, promptly reopened it, coordinated with our migration team on your behalf, and kept you informed of the next steps throughout the process.
While we understand that your migration is still in progress, we're grateful to know that the support you received has met your expectations. We'll be sure to share your kind words with Michael, as recognition like yours is truly appreciated.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
EVERY THING WAS SORTED OUT SIMPLY
EVERY THING WAS SORTED OUT SIMPLY, THE OPERATOR WAS VERY HELPFUL.
1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodien Internet Solutions Pte Ltd
Hi Steven,
Thank you for taking the time to share your positive review.
We are delighted to hear about your experience. Providing world-class customer service is our priority, and feedback like yours motivates us to continue delivering the quality support our customers expect.
If you ever need assistance or have any questions, please feel free to reach out anytime. We are always here to help.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
Complicataed Issue, Helpful Assistant.
I had a very complicated, long-running issue with my site. Despite being clear that the issue is not caused by vodien itself, Nithin Cheruvattil took the time to help me dig into the details. Thanks!
20. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodien Internet Solutions Pte Ltd
Hi Ryan,
Thank you so much for taking the time to post a positive review.
We're delighted to hear about your positive experience with Nithin. It's wonderful to know that the representative took the time to thoroughly investigate the matter and assist you in working through the details. Providing dedicated support and going the extra mile to help our customers is something we truly value, and we'll be sure to share your kind feedback with Nithin.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
Can't find a real person to send an…
Can't find a real person to send an email to or talk to.
Service is NON existant
18. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with being unable to reach our support team.
We understand how frustrating it is when you cannot get in touch with a support representative when you need assistance. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at reviews@vodien.com with your account details so we can investigate and follow up appropriately.
Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
Jonathan
Jonathan, the consultant was excellent, courteous, and very knowledgable
18. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodien Internet Solutions Pte Ltd
Hi John,
Thank you so much for taking the time to post a positive review.
We're delighted to hear about your positive experience with Jonathan. It's wonderful to know that he provided you with courteous, knowledgeable, and excellent service. Your kind words are greatly appreciated, and we'll be sure to share your feedback with Jonathan and the team.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
The agent was able to fix my problem…
The agent was able to fix my problem and advised me on what had to be done.
17. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodien Internet Solutions Pte Ltd
Hi Penny,
Thank you so much for taking the time to post a positive review.
We're delighted to hear that our support agent was able to resolve your issue and provide clear guidance on the steps that needed to be taken.
It is our commitment to deliver the best-in-the-world class customer experience. Rest assured that we always strive every day to provide you with quality service that will meet and exceed your expectations.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
Shafeeque have assisted me on the…
Shafeeque have assisted me on the matter of the account termination on my VPS perfectlly.
14. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodien Internet Solutions Pte Ltd
Hi Bora,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Cathy T.
Online Experience Specialist
I had experienced with the email down
I had experienced with the email down. They took much time about 50 hours to resolved. My account even not bogger than 50GB. Why take so long. Poor technical and technology
9. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience with the email service disruption and the time it took to resolve the issue.
We understand how frustrating it is to be without access to your email, especially when the resolution takes longer than expected. This is not the level of service we aim to provide, and we take this feedback seriously.
We would appreciate the opportunity to review your situation in more detail and see how we can assist further. Please reach out to us at reviews@vodien.com with your account details so we can investigate and follow up appropriately.
Your feedback helps us identify areas where we need to improve.
Kind regards,
Cathy T.
Online Experience Specialist
I had a Live Chat with Marion who…
I had a Live Chat with Marion who provided the solution to my email issue. She was knowledgable and efficient. Kudos to her.
12. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Vodien Internet Solutions Pte Ltd
Hi Charles,
Thank you so much for taking the time to post a positive review.
We're delighted to hear that Marion was able to resolve your email issue through Live Chat. It's wonderful to know that you found her knowledgeable and efficient in providing the assistance you needed. We'll be sure to share your kind words with Marion as recognition for her excellent service.
It is our commitment to deliver a world-class customer experience. Rest assured that we always strive every day to provide you with quality service that meets and exceeds your expectations.
Should you need further assistance or have any questions in the future, please feel free to contact us anytime. We are always here to listen.
Thank you for being the best part of Vodien.
Kind regards,
Renan D.
Online Experience Specialist
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