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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Bought for daughter as part of Christmas gifts. We have followed all instructions, downloaded app, QR code scanned etc. Everything works fine until we choose a viewing option, at that point the option... Näytä lisää

Saanut 1/5 tähteä

Won't play anything keep getting error message My phone is on their compatible list,my broadband is bt500 pure fibre ,I've deleted and reinstalled app 5 times , called their support number from 10 am... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

I have contacted customer support via their contact portal after the App stopped working. It says that it doesn't now recognise my QR code. Apart from an initial response saying they had received my m... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Purchased as a gift for our son. Great product, simple to use and easy to setup with your smartphone. There’s a fantastic range of quality VR video experiences included - amazing given the comparative... Näytä lisää

Yrityksen tiedot

  1. Elokuvastriimauspalvelu
  2. Elokuva- ja videotuottaja
  3. Verkkokauppa
  4. Mediayhtiö
  5. Elokuvien vuokrausliike
  6. Lelu- ja pelivalmistaja

Yrityksen kirjoittama

Discover on-the-go virtual reality video entertainment powered by your smartphone. The Vodiac virtual reality headset comes complete with curated VR videos ready to watch out of the box. Featuring 7 channels [Adrenaline, Thrills, Explore, Wonders, Documentaries, Family, Relaxation] of amazing immersive virtual reality video entertainment, whether it’s an onboard lap of the world famous Isle-of-Man TT motorcycle race course, a white-knuckle roller coaster ride, a tour through the streets of Paris, or a moment of relaxation watching ocean waves lapping on a sandy beach, there’s something for everyone. The comfy virtual reality headset comes complete with carry-case as well as cleansing cloth. The fully adjustable headset is easy to wear and works for any age group from 7 to 107 years. Compatible with most smartphones, Vodiac is the easiest way to watch the best virtual reality video entertainment. Simply download the mobile app from the Google Play or Apple App Store, insert your compatible smartphone into the Vodiac VR headset - available now at www.vodiac.com, sit back and prepare to lose yourself in an amazing world of virtual reality entertainment.


Yhteystiedot

2,1

Välttävä

TrustScore 2/5 tähteä

59 arvostelua

5 tähteä
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Kuinka tämä yritys käyttää Trustpilotia

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Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Vodiac

Absolute waste of time, downloaded the app on the 19th Dec 2022 , still waiting for it to work, spent the last 3 weeks being fobbed off by vodiac, shambles of a company with no customer service what so ever, don't buy, don't waste your time

11. tammikuuta 2023
Oma-aloitteinen arvostelu
Vodiac VR-logo

Vastaus yritykseltä Vodiac VR

Hi Lee,

Our staff work around the clock 24/7. The issues that you have run into with the app are due to you using a phone which is not compatible. Our internal team release updates for the app to address any issues we find weekly. With some issues that may take slightly longer.

Thank you

Saanut 5/5 tähteä

Great entry product with excellent VR experiences included!

Purchased as a gift for our son. Great product, simple to use and easy to setup with your smartphone. There’s a fantastic range of quality VR video experiences included - amazing given the comparatively low price it cost. Not only does my son love it but all the family who used it over Christmas thoroughly enjoyed the experiencing VR on it too. Great range of content, it certainly has something on there for everyone to enjoy. Would definitely recommend.

25. joulukuuta 2022
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Useless product from Vodiac

Useless product, QVC said it works with smartphones in certain parameters which mine did and also on Vodiac box packaging but doesn't. Product only works properly from their own list of compatible smartphones.
Then contacted Vodiac to buy a phone from their list that may work. Unacceptable and reporting to trading standards for false advertising. Don't but unless you check their site for compatibility which should be shown on outer packaging, and QVC should have provided this to avoid disappointment.
After reviewing your answer it seems not to check your list on outer packaging at all. Only all smart phones that fall in within these perimeters which mine did.
No where on outer packaging does it say only phones compatible with smart phones in our Web site, otherwise wouldn't have bought. False representation.

25. joulukuuta 2022
Vodiac VR-logo

Vastaus yritykseltä Vodiac VR

Hi Gary,

We always look to expand the compatibility list for our app but not all phones have the correct hardware to run this properly. That is why we always direct the customer to our supported devices list on our website. We do not sell phones as we are not a phone company and we received to request from you to buy a phone. If you do require any help please feel free to reach out regarding your phone.

Thank you

Saanut 1/5 tähteä

Faulty software, unable to use, don’t bother

Got the Vodiac VR headset as a gift for Xmas from QVC. Tried to use on Boxing Day. Downloaded app and followed instructions which was easy enough. Once in the App, can select the video but once the video starts… video keeps stopping and buffering, or stops completely and kicks you out the app. Tried multiple attempts, different phones (same email account), deleted and re-downloaded the app etc… no luck. Not able to watch a full video, app is totally not working. The headset will be returned ASAP due to faulty phone software.

26. joulukuuta 2022
Vodiac VR-logo

Vastaus yritykseltä Vodiac VR

Hi there,

There is no issues with the phone software, the problem you have run into as we told you on the support ticket is that your phone was not compatible with our app. Also you need to have your phone connected to a stable WiFi network. You can always check the phone compatibility list on our website.

Thank you

Saanut 1/5 tähteä

It’s a shame as the headset ifs well…

It’s a shame as the headset is well designed for the price but the software barely works. I had to keep deleting and reinstalling the app to get something to happen. Sometimes the circles show up, sometimes they don’t. The gyro sensor seems to be out of sync with the software. It’s going back to QVC

22. joulukuuta 2022
Oma-aloitteinen arvostelu
Vodiac VR-logo

Vastaus yritykseltä Vodiac VR

Hi Mark

I am very sorry to hear you are having issues. First have you checked that your phone is compatible with our app? Please check below.

https://www.vodiac.com/pages/supported-devices

If your phone is on that list please open a support ticket. Our team is available 24/7 to offer assistance.

https://www.vodiac.com/pages/support

Thank you

Saanut 1/5 tähteä

Not Fit For Purpose

Purchased recently from QVC. There's a lot I could say about the registration process which resulted in me unwittingly ending up subscribing to a company that has somehow managed to infiltrate the QR code. So beware on that front. Had to get my credit card cancelled to avoid getting £24.99 a month taken out by this dodgy company (NOT Vodiac) Then when I finally downloaded the Vodiac app it just keeps crashing so you end up with a black screen. I uninstalled and installed several times, but not only does this problem persist- even if I DO manage to load an experience it just wobbles constantly. Unless Vodiac sort this issue, many customers will return the product for a refund, as I shall be doing. It's not fit for purpose.

4. joulukuuta 2022
Oma-aloitteinen arvostelu
Vodiac VR-logo

Vastaus yritykseltä Vodiac VR

Hi Yvette

We are sorry to hear you’ve been experiencing difficulties with your Vodiac product. Our team have worked tirelessly to bring you an affordable VR headset with an extensive range of videos, many produced exclusively for Vodiac. We want to ensure all our customers are happy. The set up should be simple. We would like to help you with this. Could you please send an e mail with your queries to vipsupport@vodiac.com

In regard to your comment about the QR Code sending you to another site we do not believe this is possible. We have extensively tested this and cannot replicate your experience. Please contact us ASAP to discuss this matter.

To follow up on this, 3rd party QR Code scanners which have no affiliation to us are re-routing people to a site called Mediacraze to try and get a subscription. This is not something that we have any control over as we do not endorse using any 3rd party applications with Vodiac and scanning of any QR codes should only be done using your phones built in software.

I have shared the link below to the fraudulent company so you can see other people who have had a similar experience. Please reach out to your bank to resolve this and contact us at the email address above if you require any assistance from us, we are here to help.

https://uk.trustpilot.com/review/mediacraze.net

Thank you
Mark Dickson
Vodiac Customer Support Manager

Saanut 5/5 tähteä

Brilliant

Brilliant .
Not enough room for the iPhone 13 in a case .

How do you access advanced settings for use while lying down ?

21. marraskuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

My kids love dinosaurs

My kids love dinosaurs. They were mesmerised with the Dinosaur Safari movie. The 9/11 documentary in VR was very good. Great product.

3. marraskuuta 2022
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Not suitable for purpose

Purchased for my Grandson ! Vodiac states lifetime use of VR video ,sorry to say only worked briefly . I have tried downloading app again still no use it seems to me to be unsupported with no customer service and I now own a £30 pair of goggles .This isn't a headset it relies on your smartphone to operate the video not all phones are compatible please check before buying .

17. syyskuuta 2022
Oma-aloitteinen arvostelu
Vodiac VR-logo

Vastaus yritykseltä Vodiac VR

Hi am very sorry to hear you are having issues, please reach out to us at https://www.vodiac.com/pages/support and I will do everything I can to sort this for you.

Thank you

Saanut 2/5 tähteä

Won’t focus, blurry and a waste of money

Great idea but no matter what video I choose it won’t focus and it ended up giving me a headache from eye strain.

Is there any way to get it to focus? Who knows, customer service seems to be non existent. I guess this VR is for the bin

16. syyskuuta 2022
Oma-aloitteinen arvostelu
Vodiac VR-logo

Vastaus yritykseltä Vodiac VR

Hi am very sorry to hear you are having issues, please reach out to us at https://www.vodiac.com/pages/support and I will do everything I can to sort this for you.

Thank you

Saanut 5/5 tähteä

Received my headset very quickly

Received my headset very quickly. Images were all blurred and pixilated. I got in touch with customer services and was promised a replacement headset. As the area where the replacement headsets were was close to where I live, somebody made a special trip out to me to hand deliver it. Fantastic service and the new headset works a treat. Virtual reality within the realms of reality. Highly recommended.

14. heinäkuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Amazing at-home VR Experience!

I wasn't expecting the Vodiac to impress me as much as it has! The videos are high quality, and well worth the price of the kit!

You get dozens of videos to watch, ranging from roller coasters to underwater adventures and more!

If you are interested in VR, but worried about the cost, this is a great way to get started for really cheap!

10. heinäkuuta 2022
Oma-aloitteinen arvostelu

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