Vodafone Arvostelua 

Complaint Regarding Unprofessional Customer Service and Incorrect Package Information

I am extremely disappointed with Vodafone’s customer service team due to their unprofessional behavior and the misleading information provided regarding my package.

I was promised certain benefits and charges for the package, but after activating it, I was charged additional and unexpected amounts that were never properly explained to me. As a customer, I should not have to pay extra because of incorrect information or misunderstandings caused by your customer service representatives.

This experience has seriously affected my trust in Vodafone. I expected transparent communication, accurate information, and professional customer support, but unfortunately, my experience has been completely disappointing.

I request Vodafone to investigate this matter, review the charges applied to my account, and provide a proper resolution. Customers deserve honest information, fair treatment, and accountability from their service provider.

I hope Vodafone takes this complaint seriously and improves the professionalism and service quality of its customer care team.

stupid network, never port to Vodafone
I ported my ooredoo to vodafone, i got a new no. when ported
when checked with customer care they said within 48hrs i will get my old no.
it means no one can contact me for next two days, and all my banking activities too
this how vodafone works, you will never get right person to contact

this one of the worst network and call center agents .. they will nicely inform about the plan then when you got it they are quite when you need to cut it they will be rudely talking to you and they will not contact you anymore.. they will say they inform when the customer cannot hear or understand so when they will playback the recording they will be safe.. 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡i hate mostly agents in the vodafhone .. unprofessionals and worst service…they will inform that anytime you can cancel your plann with anything just to pay your outstanding balance then now need to pay more to migrate your sim what is this nonsense.. its very mistake to listen to them they just scammed how people will pay additional just to migrate ..its very unfair because they upsell the promotion to give good for customers but in reality to get more for what is the promotion 😡😡😡😡😡😡its like i paid without promotion because of the migration fees.. 😡😡😡😡😡😡😡😡😡😡😡i will never ever recommend to anyone to take a plann from vodafhone.. they don’t know consideration for accepting their promotions…

THEIR DAMN WIFI DOESNT EVEN WORK HALF OF THE DAY AT MY HOUSE!!!! AND WHEN IT WORKS, IT RUNS SLOWER THAN A TURTLE! I AM DAMN TIRED OF THIS VODAFONE HOME WIFI, CANNOT DO ANYTHING!!!!
CAN YOU IMAGINE LIVING AT YOUR HOUSE GIVING HUNDREDS OF RIYALS EVERY MONTH AND THE WIFI WILL NOT WORK, YOU ARE UNABLE TO DO ANYHTING!

Very bad experience with Vodafone Business Qatar

I am a Vodafone Business customer. Yesterday I was mocked by customer service when I asked for help.

I received a DOUBLE BILL. I paid my bill, and after payment they sent me again that I need to pay the same bill a second time. This is unacceptable for a business account.

The account managers / account monitors have very bad service, unprofessional, cold, rude, no follow-up, no answering, no solution, they totally don't respect business customers. You complain about them to online Vodafone customer service put you on hold for over 15 minutes Neil you get tired and hang up!!!!
Overall, very bad service for Vodafone Business. I do not recommend for any company that needs reliable billing and support.
I have requested to cancel my business number with them and am still waiting a clear correction of my bill and an explanation to this ride behaviour.

This refers to the Vodafone shop in the King’s Rd, London.There was no one in the store.
My phone died and went into the store Raoul served me.
I asked if he could charge my phone. No was the answer. I asked why-i was told that I was a security risk.i asked if I could upgrade my phone to an Iphone Promax. The answer was no.
Unreal.
I have added the following:
Vodafone contacted me and said that it was unacceptal , however I should like Raoull to explain his behaviour.

my husband went to shop in Brixton and was serves by Karina, she was extremely helpful and went above and beyond so thank you

I have a pending bill of only around QAR 300 and clearly told the Vodafone collection staff Alma that I will pay on the 4th. Instead of speaking professionally, she shouted, threatened and spoke to me in a highly disrespectful manner. Absolutely unacceptable behavior from a collection representative. Vodafone should seriously investigate this call from 30636287 and take appropriate action.

Bad customer service. The installers keep promising they'll install the next day. But all of them are lier!!!!

very bad customer service they will yell at your face and and making eys contact to each other telling them continue i m done talking with this one i m done … , poor wifi ,they will tell u that the wifi provided should work only in one room .. is this correct?! and the manager on the phone will yell at you telling you you have to pay for extender so it will work in the next room .. not on the living room not even on the kitchen ?! how can we watch the tv ?! no i just dont wanna write this staffs name because i dont want them to get serious problems .. i just want the company to know that this is not right also they have to control the behavior of there stuff and improve the quality of the wifi we are paying for it and not getting it for free … and please keep calling me to change my phone number from ooredoo to Vodafon because you are not giving us good impression to do it…

I am in my 80s and not very competent with the internet so I wrote a letter to Vodafone's complaints department on 3 July saying that after the company's broadband installation I have very poor reception and asking what could be done about it. I have so far had no response!

Vodafone Giga Home is one of the worst services in Qatar. I have paid all the outstanding monthly charges and disconnected my Giga Home service as I am leaving Qatar permanently. I requested Vodafone to issue a clearance certificate so that I can send it to my landlord to release my security deposit. However, after visiting the store three times, I am still waiting for them to issue the certificate. This shows the unprofessional and lethargic attitude of Vodafone as a company. They do not understand the urgency and criticality of this request. I strongly recommend people think twice before using any services from Vodafone. This is not the first time I have had issues with this company; I experienced similar problems back in Australia.

Cheating customer like this way
Poor experience with Vodafone Qatar. I purchased a package offering 400 India call minutes for QAR 10, but 200 minutes were deducted without any notice. Very disappointing and unacceptable customer service.

Very poor WiFi and data coverage .
Unprofessional staff everywhere including online customer support . They Do not understand English , only Hindi , you cannot communicate.
Male agent form customer center was keeping calling me after I clearly said I don’t want to talk with him cause he is rude.
Not acceptable to behave like this with women in Qatar ! Shame !

Totally disappointing experience. Arabic speaker male staff from Vendome mall pop-up store showed that obviously he just doesn’t care at all. He doesn’t listen and don’t even look at my phone when I asked for the assistance. In a not respectful manner send me to customer service branch. Totally impolite

Misleading sale practice: an additional internet line was activated without clear consent, presented as a replacement of my existing service.

No resolution was provided despite repeated follow-ups over several weeks, forcing escalation to the Telecommunications Regulatory Authority in Qatar.

Terrible customer service — do not recommend. The staff at Vodafone Qatar were unable to understand what I was asking, and many did not speak English well enough to help. I called to downgrade my plan and was told it was done, only to discover nearly a year later that it never was and I’ve been paying extra the whole time. I was passed between multiple agents and supervisors, each one worse than the last and none resolving the issue. After this experience I’m cancelling my service. Vodafone Qatar urgently needs to improve training, communication, and accountability so customers aren’t left paying for services they didn’t request. 😞

Worst customer service I've experienced in Qatar.
I've been a customer for a year and their only intention is to rip off their customers. I've been overcharged for months and had to visit their branches murkilpe times to fix it, but issues have not been resolved. Vodafone even blocked my number when I paid for what I supposed to be pay for. After facing unresolved issues for months, I wanted to move to a pre paid plan and pay a transfer fee, but even then Vodafone failed to transfer me to a pre paid plan and rolled over my post-paid plan.
I genuinely could not recommend enough to avoid this company enough

I was persuaded to change my landline and broadband deal and now the landline hasn't worked for 2 months and they won't give me a refund. And I cant go back to my old service.
Been a customer for 20years +
Rubbish