Vland Official Arvostelua 

I believe a 1 star review is being generous. I ordered VLAND LED headlights for my VW MK7 TSI. VLAND contacted me to inform me that the product was not in stock in the UK warehouse so I paid extra to have them shipped from China. Upon receiving the item, it did not fit. After some research, I found that they had sent headlights for the MK7.5. Understandable, mistakes are made. I contacted them to request a return and exchange to which resulted in me having to pay an additional fee to send them to GERMANY as requested. After confirming the exact product that I wished to be sent in replacement, I had received no confirmation of receipt on their end until they had sent an email with a tracking number that was only relevant to the first delivery. After asking for an updated tracking number, they tried to claim that a delivery had been attempted and asked me to "check my CCTV as it may have been stolen". Luckily, I did have CCTV and no delivery was attempted. They simply deflected any responsibility and asked me to buy the product again but at a "discounted price". 5 days after this email chain, the lights arrive. I emailed to inform them that I had received them and assumed that there were delays in transit. I asked them to confirm the product that they had sent out as the lights looked identical to the first set that I had received, to which they simply said "just try to install them". Today, I have given them the benefit of the doubt and tried to install them, only to find out that they had sent back the exact same lights that I had returned. I have emailed voicing my concerns but I have no doubt that it will be avoided, as have all of my previous questions. Do NOT purchase from this company directly.

This company is an absolute joke!
DO NOT BUY FROM THIS COMPANY!
If they don't have the correct item you want they send something else instead and then make the return process a nightmare. Even when you return it they then dont refund you.
Worst company i have ever tried buying from!

Ordered a set of rear lights for 2009 mini JCW - clearly stated they were compatible with vehicle. Units arrived reasonable quality but no reverse light facility built into vehicle unit (therefore would not be legal fixed to U.K. vehicle).

Communication with Company was laughable; just e mails asking for photos and videos- even though the paper work that comes with unit states it will not show white reverse light to rear.

Given up on them now beyond letting as many peeps as possible know they should avoid.

DO NOT PURCHASE FROM VLAND.

Ich war zunächst etwas skeptisch, wurde dann aber sehr positiv überrascht.
Erstklassiger Email-Support. Zeitnahe Antworten von Support aus China mit den richtigen Antworten.
Ich hatte LED-Scheinwerfer und Rückleuchten für einen Mini gekauft. zunächst konnte ich den sequentiellen Blinker nicht einrichten. Durch den richtigen Tipp vom Support kein Problem.
Dann war ein Anschlusskabel defekt. Kontakte abgebrochen. Auch hier wurde mir ein Ersatz-Kabel geliefert. Dauerte zwar ein paar Tage auch China, kam aber an.
Meine Zweifel gegenüber der E-Zertifizierung wurden ebenfalls schnell ausgeräumt. Alle notwendigen Unterlagen wurden als PDF-Dokument per Email gesendet.
Ich kann viele negative Bewertungen nicht nachvollziehen und kann den Kauf hier uneingeschränkt empfehlen.

Horrible customer service/pretend to be incompetent. They worked fine for 5 months until spring. All the little rubber gaskets on the back with screws cracked and shrunk letting in excess moisture and shorted out. Running lights would quit and turn signals froze. In the faq's vland said lights were compatible with my trim model. Later in emails they said they weren't. I attached images showing their error and they played dumb gave me a return address which i googled and it was a house in stouffville, ontario. I've since went back to OEM tail lights and I'm out ~$500CAD. Order# P02-5837 *customer service emails are from Beijing

Lights they sent did not have the right harness. Ad was wrong, and still have not be able to get a return shipping label after weeks of trying. Unconditional return policy they advertise is a lie. Going to report

hello, store VLAND VIP(support06.I bought front headlights for Mercedes classe v order number.P04-5718. They sold me defective headlights, they have been stalling me for 6 months, I have sent videos and photos many times. Fault 1: The right front headlamp cannot be adjusted, it cannot go up or down. Fault 2: Left and right signals fail after a while. They are keeping me busy. I do not recommend, do not buy.

There is ZERO customer service. You buy the parts and you are on your own!!
I needed a resistor for one of their lights and they don't sell it separately. I emailed them directly and AT LEAST they replied telling me they do not sell it and you can only get it if you buy another headlight kit.

Livraison extrêmement rapide 3 jours ouvrés...feux arrières facelift union jack pour Mini. Clubman très qualitatif avec animation au démarrage des feux que l'on peut shinter si on veut et clignotants normaux ou séquentiels...la notice explicative de montage n'est pas très claire surtout pour shinter le clignotants séquentiels à normal et fait il faut debrancher la petite prise...mais pas compliqué à monter soi-même 10 minutes montre en main...maintenant j'espère que la qualité et surtout la robustesse sera au rendez-vous mais ça m'a l'air solide comme les feux d'origine Valéo...que je garde sous le coude ...on ne sait jamais au niveau qualitatif avec les firmes chinoises...donc pour l'instant 5 etoiles même si la notice n'est pas clair pour un néophyte mais sommes toutes facile a monter...

Terrible customer service. Terrible attitude towards customers. Told me to send light back as was faulty. Denied getting it. Sent proof of delivery. Then just ignored me. Left with a headlight after paying for 2.

Terrible company to work with. You can only email them for help and all they ask for is more pictures or videos of your problem. When I asked to return the front grill with headlights go then because they were faulty, I never heard from them again. The low beams on the headlights and grill I ordered didn’t work. They kept insisting I installed it wrong. I sent pictures and videos of everything they asked for. Because they couldn’t help I asked for a replacement in which I never heard back from them. I could t drive at night at all and had to borrow cars if I needed to be out past dark until I finally put a different system. I still never hear back from them so I can make a return. DO NOT TRUST THIS COMPANY!!!

Scam site DO NOT BUY. They shut down their email after I sent inquiries about the defective product I received.

Tail lights for lexus rx cause static issues on radio, proposed " fixes" simply worsen the problem. Vland ignore all messages/emails. ONE star is one to many.
avoid avoid !!

Cant hand negative reviews.

Not even 2 yrs old LEDs have failed.

Wait 8months for delivery so only get 4 months warranty. Rubbish.

Customer Services are useless and don't reply.

A great experience, I purchased front and rear lights, thanks to Eric and Nicole for sorting it out for me.

Feux arriere pour Mustang:

Très déçu par le service après vente, je commande une paire de feux pour ma Mustang, je signale que les feux fonctionnent très bien mais que le feux gauche fait remonter une erreur sur mon ODB.
Après 2 mois d'échange, j'ai été obligé d'ouvrir un litige avec PayPal, mais rien n'a changé.
VLAND c'était engagé à m'envoyer un nouveau câblage ou un nouveau feux.
Rien n'a été fait!!!
Vous vous moquez de vos clients, tous ce que vous proposez après 2 mois de discussions c'est un retour des feux à ma charge (125€ de frais de retour) pour un remboursement.
Je n'ai jamais demandé le remboursement, je voulais simplement l'échange de mon feux gauche défectueux.
Malgré vos promesses par mail vous n'avez rien fait, c'est lamentable!!!
Membre actif d'un des plus important forum français de Mustang, je ferais tout pour que les membres de mon forum n'achète pas chez vous.
Je suppose que cela ne vous dérange pas, mais si je peux protéger les acheteurs français, je le ferais.
Powel en Pologne propose la même chose que vous et aucun des membres de mon forum n'a rencontré le moindre problème.
Pour une première expérience avec vous, le résultat est catastrophique, vous étes incapable de vous occuper de vos clients.
Pour ma part je vais chercher comment contourner le problème ODB de mon feux, mais c'était votre travail, pas le mien.
Je préviens tous les propriétaires de Mustang qui seraient éventuellement intéressés par vos feux de ne pas passer commande chez vous.
Vous êtes très fort en publicité mais vraiment inefficace en service après vente.
Si je dois faire un retour d'expérience, vous répondez une seule fois par jour aux mails, sauf lorsque une plainte Paypal est déposé, là c'est vous qui nous écrivez plusieurs fois par jour en nous demandant de retirer la plainte pour résoudre le problème.
Il ne faut pas être ridicule, lorsque une plainte est annulée, Paypal ne peux plus rien faire et vous vous considérer que le problème est résolu.
Bref une belle équipe de menteur et d'incapables.

Wish I had seen all the bad reviews before ordering.
I ordered a set of headlights for my '09 Dodge Challenger in late June. Delivery was fast but the mechanism of the mirror shutter which is responsible for the high beams working, is non-functional on the passenger side, meaning no high beams.
I took photos, and videos and sent countless emails to 'Nicole'. I could tell by the video counts that they haven't even looked at the footage (the video was set to private with only them having the Youtube link).

Vland Officials kept telling me that it is a bulb problem which it isn't. They send replacement bulbs and I took videos again to show them that this isn't the source of the problem, as the high beams still didn't work after the replacement.

Even clear footage of loose parts in the lamp itself didn't convince them to send a replacement. So basically the same story that everybody else is experiencing here.

Stay away from this company and don't get trapped in their scam tactics. You won't get your money back or a working unit. Even a 1 star rating is too positive.

Update October: I finally received my refund after pushing out mails daily. Still I won’t change my experience rating as it was an extremely time consuming and vey unpleasant experience to have to deal with this company.

I can’t give a minus star. Bought rangers headlights and taillights. Email 24 hours later demanding I pay £150 more otherwise delivery cancelled. Then proceeded to offer £60 all because they didn’t have stock in UK warehouse and needed from china. Looks like they do this regularly. The right thing to do would be to send this and apologise for the delay. They sold me free UK delivery not £150
Delivery, the taillights they’re only £200 odd.

Ordered side markers for my 2017 brz on 7/18/23, I requested an update on my order on 7/29/23 which was never answered. I requested a refund on 7/30/23 which was never answered either. It is currently 8/10/23 and I just disputed the charge with my bank as fraudulent since vland obviously had no intention of sending my purchase or refunding the charged amount. If you want a bit of advice do not buy from vland, they will take your money and leave you wondering where your item is and will refuse to answer any e-mails pertaining to the missing order

Don't order from these guys. You will not receive your order and if you do its probably bad quality. They will also clutter your inbox with propaganda ..

My order took a long time to process so when I messaged them they told me that they didn't have my bulbs in stock and when I wrote them they offered me to send me a different kind of bulb. But also this bulb never came. So I contacted PayPal that these guys are trying to play me and I told VLAND to transfer me my money back.