Vivense.com Arvostelua 

Avoid this company!
I asked right before ordering the furniture if its possible all things would be delivered together and at a time convenient for me. I dont live in Turkey.
We agreed the the furniture will be delivered when I come back after 2 months.
Then the nightmare began…
I got several phone calls from my house in Turkey that someone wants to deliver me something. It happened 2,5 weeks before time we agreed. I thought it was a mistake because I didnt order anything else than furniture. As I wasnt there, I was at home thousands of miles away, they left with my stuff.
So I asked from Vivense can I still get my stuff at the arranged time and the answer was NO. I had to pay additionaly for EXTRA delivery and day of felivery we agreed is very busy so I have to wait 1-2 weeks longer.
I couldnt trust them anymore because I stayed in Turkey only for couple of weeks and couldnt be sure I will get my order in time.
So I wanted to cancel the order. It happened 23.10 and I still havent got all my money back.
They have accused me of missing several things even though I wasnt even there.
Never spologized for inconvenience and sleepless nights they caused.
I have written ~100 emails to them to get my money back.
Now they are looking for wall clock which disappeared so they cant return my money

Returned the sofa as requested in the same conditioned and promised the refund will be processed in 7 working days. It's been two months and still no refund. Emailed to a non-existing customer support. No number to call for support and all emails have not been replied. Avoid buying from this shop operating as a scam. Goods are not high quality and service is even worse.

Das ist bereits das zweite Mal, dass ich hier schreibe. Auf meine E-Mails reagieren sie überhaupt nicht. Es ist eine komplette Lüge. Wie kann so eine Firma überhaupt existieren? Seit 8 Wochen warte ich auf meine Rückerstattung. Sie haben die Waren zwar ordnungsgemäß zurückgeholt, aber das Geld ist nie angekommen.

Really bad, do not buy here. Item never got delivered and never saw my money either. Avoid this company at all costs.

Had a delivery of a table today and Soner and Yakup were excellent- they delivered a new table and took for return a table that was too big. They were very professional and kept us updated regarding our delivery-

Bestellte Ware wird nach 3 Monatigem warten einfach storniert und der Kunde wird mit einem "Entschuldigung" im Stich gelassen. Ich rate euch nur ab von der Firma.

Ordered over 100.000tl of things, delivery has been a nightmare. They came to install the bed today, guess what, missing parts, so they could not install the bed. I am sitting with beds no mattress or mattress and no bed frames. This is a true nightmare, Going into a month now and still sleeping on the floor as well as my daughters have either a bed frame and no mattress. I have spoken to them countless times and all I get is so sorry. NEVER AGAİN.

Ordered the Pablo TV unit in grey. Very poor quality and it had missing parts and it was damaged. Was told to destroy it and a full refund would be credited to my account within 2 -14 days. 24 days later I’m still waiting. Have chased but keep being told that finance are dealing with it. Would never deal with them again. Just want my money

Update 17th October
Refund finally arrived after 4 weeks. Won’t be dealing with this company again 😢

Rogue trader, stay well clear. Bought a wardrobe (over £400). Parts supplied are defective (wrong length, missing holes) so I cannot complete the build. They have refused to give me a refund. Taking steps to report them.

Do not buy from this company. I bought two armchairs for my loungeroom, they turned up with no screw holes to assemble so we are having to drill into out own furniture including the fabric to put the side screw holes in. It’s impossible, we have already broken one drill bit trying to do it and it’s been over two hours. I wish I never bought off this company. It’s over £1k worth of seating. I will be contacting them on Monday as I want my money back. Outrageous!

Terrible product. I waited 2 months for a bed frame and not only did it arrive with major damage but also many of the parts did not fit together, and there were missing holes for screws to go into. Not what I would expect from a product that was not cheap and had significant manufacturing time. Would recommend avoiding this company.

Still awaiting delivery of wardrobes.
Ordered 10 weeks + ago.
Not much communication. Apparently still under construction.
I have asked for a refund.

I ordered a sofa via website. Delivery time arrived however the sofa is still under construction. I tried to call customer service many times however I did not receive satisfsying answers, only classic but poor wait and see responses. In this case, the sofa will not be delivered under pre-scheduled timescale. Avoid if possible.

The worst ever. Everytime I order from there it finish with problems i will never do that again

nie wieder!!!! völlige Katastrophe.
nie wieder!! Wenn Sie bei ihnen (vivense) bestellen möchten, denken Sie bitte sorgfältig darüber nach...

Bloß keine Ware dort kaufen! Mehr als schlechte Produktqualität. Alles beschädigt, kein Einzelfall - siehe andere Rezensionen!
Ware wurde reklamiert, als Entschuldigung wurde ein 30€ Gutschein für eine weitere Bestellung mit 50€ Mindestbestellwert angeboten. Habe abgelehnt, fordere Preisnachlass oder Abholung der Ware! Mysteriöser Ablauf, auf emails kommt automatische Antwort die email wurde erhalten, die email Adresse wird jedoch nicht aktiv überwacht. Um mir weiteren Ärger zu ersparen, werde ich wohl heute noch direkt einen Fall über Paypal öffnen.

Aside from painfully long delivery times, the quality of what we received is incredibly disappointing and far off what is expected with the price points.

We received a bed frame that was broken (and a different colour, had sharp edges and splintered wood), included IKEA slats (??), had no instructions, and a bedhead made from... Foam?

It's a shame. As much as I was so excited about the range and designs of their products, Vivense seems to present itself in a way that is far off from reality.

Bad quality. Cheap materials. Deceiving images and descriptions. Makes sense that you can't leave reviews on their website.

Mein Problem wurde gelöst
Danke

Terrible customer service and shoddy products. I ordered a 4-6 seater expandable table. The two table top parts are misaligned and do - not fit together. Impossible to get a response from customer service.

I bought a TV unit , reasonably priced.
Unfortunately I damaged a panel in construction due to inadequate instructions.
Credit where it's due though I contacted them and explained the situation and a replacement panel was sent out promptly non-quibble.One happy customer here.