viteramen.com Arvostelua 

At no point, from the product page for the v3.1 variety pack to checkout was it made clear that this was a pre-order and even if it wasn't it wouldn't ship for at least 2-3 weeks. Non-existent support cant be bothered to respond in over 7 days. Awaiting chargeback.

I made an order (more than € 400, for a bundle knife+ramen) on the 17th of May 2024, with the expected shipment date shown as around October 2024.
Between delays and various issues, a tracking number was provided on the 29th of January 2025.
No actual shipment took place for weeks (the label was created, but the courier hadn't received the package), I sent multiple e-mails, getting no reply (besides one saying to write them again after having waited another 2-3 weeks, and the famous automated "Even our CEO is packing stuff. [...] Being a grouch will get you nowhere" one, which would be true if they hadn't been in this kind of situation for years) from them until the 11th of March 2025, when they replied that they were overworked and that they'd look into my issue.
The package was shipped on the 13th of March.

All of this, even after having paid more than 100 € just for the shipment alone.

I'm sorry, I'd have loved to like Viteramen, and I mean it for real, I'd have loved to have a good experience buying from them, because I like their concept, I like their collaborations, I like the creators they work with, and I like their products; but having to wait months and months without any kind of real support and without any update, after having paid this amount of money for ramen and a knife, is just not for me.

This company completely does not have it together and they have nothing but contempt for their customers. Your order will be months late. If you send an email asking for an update, you get a long automated response full of excuses, explaining that being months behind schedule is just how they do things, and finish by condescending to you "being a grouch will get you nowhere", indicating that they get complaints all the time but choose to ignore them.

I set up a subscription in October 2024, to be fulfilled every 2 months, I received one order a month later and then nothing. My latest email said my next order is "scheduled to be processed" on February 5. Weeks later and no update, but on their website it says they're out of stock and my next order is scheduled for April 6. There is zero chance I will receive a delivery on April. They still won't let me cancel my subscription.

I ordered from Vite ramen in April 2024, as of Nov 2024 I am still yet to receive my order. I have emailed multiple times with no response.
This is unacceptable for an order that cost nearly £500.

Bad customer serivce... Won't reply to emails and takes a while to get things :/

In 2023, if a company chooses to take "4 to 6 weeks" to finalise an order, this piece of informations should be make extra clear, because it can be a show stopper for many customers.
This aspect, plus the lack of response to my first complaint and the fact that the automated response from the support system states that "Being a grouch will get you nowhere, and we reserve the right to refuse orders from grouches." made me choose not to buy from them anymore.

I’ve ordered Vite Ramen in the past and despite the longest fill times for orders I’ve ever experienced (~3 months waiting) the ramen is actually quite good if you cook it right, do not follow the instructions on the packages or the noodles will be tough and flavourless and you will be sad, instead when your water has started to boil add the noodtrient broth powder and flavour oil then add your dry noodles and cook for around 7 minutes, they taste much better this way. I’m leaving 1 star review because I’ve been waiting for so long for them to bring back the Beef Pho flavour only to find that their new formula has cinnamon in it, and I am very allergic to cinnamon, I also recently developed an allergy to onion and literally every single one of their flavours has onion or onion powder, leaving the only product i can buy from them being their naked noods. Disappointing.

Lacking customer service and long lead times for orders. They have good products but seems they are having some issues as I waited 3 weeks for my order to even ship and then the Fly By Jing Sichuan Chili Crisp had a 2 month expiration date from when I received it which is disappointing because this is something that I would normally keep in the frig as a condiment for about a year after opening. I emailed them and got no response. Anyway, good products but rather expensive and it seems they are having growing pains. Hope they work it all out or I doubt they will survive.