Vitavia Greenhouses Arvostelua 

Brilliant Customer Service
I ordered a Venus 3800 greenhouse through a garden centre and was given a delivery slot from Vitavia. About 7 days later I contacted Vitavia Customer Service to see if I could add a Tier staging to the order. The answer was yes and they maintained the delivery slot for greenhouse and staging.
The customer service was quick to respond and clear with their message.
I have contacted Customer Service after this and they are responsive and helpful.
It would be helpful if other companies took a leaf out of the service you get from Vitavia Customer Service and business would be in a better place.
Brilliant, well done Vitavia Customer Service

I bought a greenhouse, shelving and staging from Vitavia Greenhouses in 2015. One of the legs/ connectors on the staging broke recently and I emailed them to see if I could purchase replacements. Robbie wrote back within 30 minutes and said he would check if they had the spare parts in their warehouse. He came back again and said they did and he would send them to me. I asked for an invoice so I could pay, but he said they would supply free of charge.
I have to say that this is exceptional after sales service that I really appreciate. The loss of staging at this time of the growing season would have been a huge problem and Robbie and the team at Vitavia Greenhouses saved the day. Many thanks to all of you.

Ordered a Hera 4500 greenhouse and picked out all the accessories to go with it. Very easy and straight forward website. Layer that day had an email to confirm delivery date and slot 👍.

Delivery arrived as promised but unfortunately a pane of glass had cracked on the journey. The driver promised to report it and get another sent out and lo and behold 72 hours later it arrived in mint condition.

Accidents happen, but having then dealt with in such a great and professional way really makes the difference.

Well done and special thanks to Robbie for making it all happen.

De kas is best mooi maar de handleiding is een drama!
De tekeningen zijn qua perspectief erg onduidelijk. Je bent heel veel tijd kwijt met het uitzoeken wat er bedoeld wordt en soms begin je maar op hoop van zegen.
Er staan meerdere fouten in de handleiding waardoor je meermaals opnieuw moet beginnen. (Bv het aantal extra schroefjes die in de dakreling moeten en de uitleg van de montage van het dakraam die verwijst naar hoofdstuk 5 ipv 6)
Voor deze prijs moet er een betere handleiding bijgesloten worden!

The best service received, ordered parts on Monday at 10:00 am, parts were confirmed by 11:00 am, and received in the post on Tuesday.
You can't do better that that.

Excellent Customer Service.
My greenhouse was damaged in a storm and I was helped through ordering the correct parts. 1 piece was the wrong size (not anyone's fault really) and they sent it out next day delivery.
Responses to emails excellent and clear.
I wish every company's customer service was as good as this, the world would be a happier place!

I ordered a 6x6 greenhouse from Vitavia greenhouses and I am sooo pleased with my purchase. The process of choosing and ordering was super easy. The communication when querying a delivery slot was fast.
The delivery of the greenhouse was on time and efficient.
The company were fantastic and very kindly replaced a pane of glass on the door frame that has smashed when it hit the floor after the door finding its way free from the runners during a storm a week after I had put my new greenhouse together.

I was most disappointed this had happened but the company were very quick at replying and communicated with me to add a nut and bolt to ensure the door would come out again. The glass was sent out on next day delivery and my greenhouse is perfect again.

Many thanks to the team for great customer service, even post purchase.

The components all high quality, construction / assembly following the instructions was good particularly as I had delegated the build! Just one reassurance concerning the way the Bar capping had to be fitted, was required from customer service that was reacted to very fast, thank you Robbie! Delivery driver was also exceptional and took great care of us, even though we are based in Argyll a very long hike from Ipswich!

Jupiter 9900 greenhouse - excellent product, great service, quick delivery and delivery driver was extremely helpful. Great installation service too from Gareth, who Vitavia recommended. I can't recommend Vitavia highly enough - or Gareth!
Mike, Norfolk

We have a Venus 12ft x 6ft 7500 greenhouse with toughened glass which we bought in May 2014. This greenhouse has had panes blown out whilst in Argyll, been transported to the other side of Scotland, re-erected in a windy location, and has as many clips as fitted down each side of the panes. We also erected a wind break down two sides but Storm Gerrit managed to blow out three panes and one of the two vents. The frame stayed strong. We decided to replace the vent with a single sheet and needed some more of the rubber glass support strip. Robbie was super helpful in organising this which came very promptly. We remain really pleased with our greenhouse after 10 years and with the service from Vitavia.

I think the instructions need amending those who are happy to self assemble. Took a while to sort everything out and found some good you tube advice but had to look for it. Robbie was excellent at the help centre always available to offer good advice. SO a BIG Thank you.
Now its up I am happy but I did some head scratching and you do need two people to put it up

6x4 greenhouse was erected towards the end of last year by local fitter, Martyn and his team. They managed in an awkward spot on a not entirely flat base but that was my chosen location and within a few hours it was up and ready to use.

Recent heavy storms this year however blew off the sliding door and a large side panel of glass at which point I was then very thankful to have paid a little extra for the toughened glass as not once, but twice,all three panes of glass from the door fell out onto a concrete path but not one pane was broken. It seemed that the door wasn't sitting tightly enough on the shelf it rested on so after an email to Vitavia Martyn promptly contacted me and arranged a visit to assess the issues. I'm very pleased to say that problems were swiftly resolved to my complete satisfaction. Very happy with the service received from Vitavia and fitter Martyn.

I required a small value item for my greenhouse which was damaged during the storm. Jamie couldn't have been more helpful in helping me identify the part and have just bought the part which is being sent out in the post. My experience is that some companies will only go out their way if it's a high value item; getting good customer service is difficult to find these days. I cannot recommend this company highly enough. Thank you so much for your time. I'll be sure to stick with your brand for any other future purchases.

What a great company to deal with, we had a pane of glass break on our greenhouse in the recent windy weather, being close to them we called in at their offices and they actually had a pane there we could have as a replacement, they couldn’t have been more helpful, I wouldn’t hesitate to recommend them.

Everything went smoothly. Would recommend this company.

We were missing some fittings from greenhouse staging, a replacement pack arrived within two days, thank you Jamie and Vitavia, all fine.

I lost two small parts of my folding shelf so I contacted customer services and they have sent the small parts. Without these my shelf would be useless! Brilliant service.

I’ve had my Vitavia greenhouse for about 4 years and I am still receiving fantastic service from the company. Immediate response and handling of my queries.

Would highly recommend, they have an extensive range to choose from and having looked at our options we are very pleased with the choice we made. Good solid build quality. Would recommend a professional installer as we did and was worth every penny.

Our Jupiter 12’x8’ Vitavia greenhouse was delivered early once ordered. The high quality materials and instructions made the assembly straight forward which resulted in a strong and robust structure! I
was particularly pleased with the high standard of the materials! Aesthetically pleasing and now we are just waiting for the weather to improve to begin our harvest! Thank you Vitavia!