Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
At Vitalityaura, we are committed to providing thoughtfully designed products that support everyday well-being and comfort. We understand that every customer’s experience is unique, which is why we focus on creating products with carefully selected, non-harsh ingredients and user-friendly designs. Our goal is to offer solutions that are gentle, practical, and suitable for a wide range of individual needs. Customer satisfaction is extremely important to us. We are continuously improving both our products and our service based on real customer feedback. If something doesn’t meet expectations, our support team is always here to help find a fair and timely solution. We also aim to provide clear and transparent information so customers can make informed decisions before purchasing. Your trust matters to us, and we are dedicated to building a better experience every day. Thank you for being part of our journey.
Yhdistynyt kuningaskunta
3,3
20 arvostelua
On vastannut 50 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Tried product Elycura man enhancement spray did no work for me at all just caused a burning sensation in the todger
very disappointed was hoping to be a long term customer
Would prefer to give this shonky business ZERO stars because it's engaged in deceptive advertising and provides products that clearly don't do what they are advertised to do. Also, they claim to provide a 'money-back guarantee' if not happy - however they do NOT do so. Please save yourself time and money and shop elsewhere!
I’m extremely dissatisfied with both the product and the warranty/after-sales process.
It’s unreasonable to expect a customer not to open and briefly test a product to confirm it works. I only used the glasses for about 30 seconds—just enough to put them on and realise they do not function as expected. After that, I immediately placed them back in the original packaging.
The product is in exactly the same condition as when I received it—no damage, no scratches, and all original packaging intact. This was not “use” in any meaningful sense, just a basic check to confirm functionality.
I also find it inappropriate that your team suggested I give the product to someone else. That is not a solution, especially when the item does not work.
At this point, I have lost confidence in both the product and your company’s support.
These people are fraudsters! My eyewear was represented to be "auto focus". What arrived is not auto focus and they are unusable. Everything is just a blur because they are fixed focus in a range that is unuseable. I have received five communications refusing a refund in which I have respectively been offered a refund of 20%, then 30%, then 40% and the latest is 50% on condition I pay return shipping. Since the product is defective I have been left with no option but to request a chargeback by my credit card.
But their disingenuous correspondence professing regret and offering to 'help' seems to be ai generated and intended to dissuade the customer from pursuing them.
Positive reviews of this so-called Smart Eyewear must all be fake since the product is complete rubbish!
Vastaus yritykseltä Vitalityaura
Hi Philip,
We’re really sorry to hear about your experience and understand how frustrating this situation must be.
This is certainly not the experience we want for our customers, and we take your concerns very seriously.
We would like to review your case again and work towards a proper resolution for you. We have reached out to you directly, and we kindly ask you to contact us with your order details so we can assist you further.
Our goal is to resolve this in a fair and timely manner, and we’re here to help.
Best regards,
Vitality Aura
The glasses don't work and now they won't respond to my many emails. Fraud!!!
Vastaus yritykseltä Vitalityaura
Hi Michelle,
We’re really sorry to hear about your experience and understand your frustration.
We take customer communication very seriously, and we haven’t been able to locate your previous emails. It’s possible there may have been an issue with the contact details, and we sincerely apologize if your message didn’t reach us.
We definitely want to help resolve this for you. Please contact us again at help@vitalityaura.com or reply here with your order details, and our team will prioritize your case and assist you as quickly as possible.
We’re here to help and will make sure this is properly taken care of.
Best regards,
Vitality Aura
I ordered 6 lip plumbing oil. I had a reaction to the oil. I emailed asking how to return unopened product. Was told could not return but offered me 10% refund. After refusing that offer they uped it to 20% refund. I have refused that as well.
I don't see why I can't return the unopened product.
I would not buy from this company!! Beware of the false statements on their refund policy. I have now been asked to update review as they agreed to give 30% refund. I am still not happy and would not recommend buying from this company. 30% refund is not good enough as I have product I can't use. It took my lips a couple of weeks to recover.
Vastaus yritykseltä Vitalityaura
Hi Debbie Sommerville,
We’re glad we were able to reach a resolution with you. Thank you for giving us the opportunity to make this right.
If you feel your experience has improved, we would really appreciate it if you could consider updating your review.
Best regards,
Vitality Aura
The products and services offered are both dependable and of excellent quality.
The serum came well-protected in the mail; no leaks or dents. It arrived exactly when the tracking said it would, which is always nice.
I purchased the eye glasses to help with reading,guaranteed to work, Dont help with sight at all,extremely disappointed considering the price.
I asked about the expiry date on the cream, and their support team was very clear and polite, giving me all the info I needed within an hour. Gr
Asked about delivery status for the mascara; customer service replied within hours with clear tracking steps.
Sent a message about temple fit; support suggested simple adjustment, offered exchange label, response came the same afternoon.
The eyewear arrived in a sturdy case with bubble wrap; lenses scratch-free, delivery within the stated three days.
Appreciate the discreet packaging for the Gentle intimate care cream. Arrived right when they said it would! 10/10 exp.
Delivery for the Daily ear spray was swift. Everything arrived safe and sound. No complaints.
Ordered the Herbal foot soak and it was at my door in just a couple days. packed really well too. had to ask support about the tracking and they got back to me straight away. good stuff.
This removal cream worked well, clearing fine hairs smoothly. Shipping was also quick, and the packaging was secure.
This plumping lip oil gives a nice light gloss without feeling tacky. Service was great too - it arrived early, and they answered my question about shades right away.
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
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Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
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