Visum Arvostelua 

A total waste of three hours trying to upload pictures over and over again to the site. Also putting in details which disappear and no ability to save. Visum provides a good service generally but it's digital front end seems to be getting worse. Annoying, frustrating and have had to make three calls to the team that run the site.

I have used Visum for many years. Mike has always been quick to respond to emails and the phone was always answered. He has now been replaced by Mark Baldwin who is very responsive and helpful.
After some hicups this week (me misunderstanding what I purchased) and finding out that advert editing is now locked unless you contact Visum and ask them to unlock it so you can make edits, all is good again.

Value for money plenty of enquiries and views
Good support when I couldn't find what I was looking for
Some things a little difficult to find for me but improves with use

Just used Viscum for letting purpose, found there customer services officer Mark, went above and beyond to help, would definitely use there service again. Highly recommended

Rang their customer service as a speculative customer to sell a property.

The quality of service was shockingly poor. Mike was abrupt, deliberately unhelpful and clearly wanted to just end the call. He showed no interest or engagement in a very simple question around how long a photographer might be able to take pictures, by way of example.

Avoid.

I have used Visum for 15 years and always rented my flat with a tenant through Visum. Its quick and easy to use and I have always been successful using it so never have used anyone else. Would definitely recommend them and use them again myself.

We created an advert to sell our property and uploaded all the necessary documentation 48 hours ago and we've still not gone live with our advert.
The FAQs on the website say this should happen within several hours (up to 24). After 24 hours I messaged and was told 24-48 hours.
After 48 hours I called and got through to Mike. As previous reviewers have stated, his customer support skills aren't great - pretty abrupt and rude. I was told he didn't know what was happening with our advert and that was it basically. Not a great start.

Easy to use service
A way of letting a property which you are fully in control of.

Straightforward, honest and it works

I'm pretty adept at online applications. There were a number of discrepancies that led me to cancel my house sale advert. In particular some aspects lacked transparency.
Most of these would be very easily resolved if someone took the genuine time to hear another opinion.
It started with the misleading online advert, £80 set up fee, great I thought some help with set up. Not so it's another sneaky add on, a money laundering fee not made clear in the advertising.
Sadly online launch of your advert is delayed whilst your advert is checked unsure how many days that takes out of your paid for first month's premium. This should be stated upfront and your paid premium only started once all checks completed. Instead it starts counting down from the day you pay.
The money laundering check did not seem to accept a water bill as utility bill/address ID even though I provided it as was dated within 3 months of current date. I was then asked for proof of property ownership such as mortgage statement. If you require a different level of address ID for money laundering then a streamlined more specific ID list could be provided.
You are not allocated a customer service agent for queries upon set up. This is important as everything is automated and if you don't tick all the boxes you don't go live. Eg EPC you go on govt website and are not offered your EPC in pdf format, no one at visum does this for you, so your box doesn't get ticked so you don't go live online.
The wording on some of the automated emails you are sent is blunt to aggressive and would have been useful to have lots of this information in advance of set up, not the auto emails causing delays after purchase.
Finally there is no 14 day cooling off period which for all normal estate egencies you get. You wouldn't need this if purchase/set up was transparent but it's not.
The product is a great idea but sadly the automation/admin/set up leaves you frustrated and out of pocket.

I found a tenant through Visum, which has allowed me to manage my property independently, without the need for agents. Traditional estate agents often inflate repair costs (sometimes significantly), and dealing with them can be both time-consuming and costly. Many agents also carry out unsafe repairs, and some may even sublet properties (without the landlord knowing) through third parties or another agency they are 'friendly' with for their own profit. Using platforms like Visum is a much more efficient and transparent process, saving time and money. The ability to avoid inefficient, and sometimes dishonest, agents is invaluable!

Great experience letting my property. I will use them again.

Do not use!
They’ve got a guy called Mike Estrella who is an obnoxious liar!!
A keyboard warrior!!

He pretends it’s not him when you call up.

I asked him to change my property from a studio to 1 bed because they advertised it wrong.
He said he’d changed it before I paid.
7 days later still trying to get it changed to no avail.
I’m getting hardly any enquiries as it looks though I have an expensive studio advertised instead of a reasonably priced 1 bed flat.

When I’ve asked for a refund for a fault on his part, I was met with the response that I shouldn’t have paid if the advert wasn’t right! Even though he was the one supposed to change it.
Absolute nightmare of a man.

After telling Mark it was the wrong flat he was looking at, he realised the mistake and rectified the problem. Very simple to do obviously.

All sorted now!

Flexible in advertising property till you find the right tenant.

Great site, easy to use. Good visibility on all platforms. Happy with price :)

Wow what a rude company.
Very patronising unhelpful staff.
Paid for there services money has left my account bank says its waiting on authorisation from them to take payment. Spoke to customer services he wasnt bothered told me to pay again what a joke of a company.

Would recommend to anyone and have done ...huge savings and have sold and let a few properties through this company

Visum makes marketing your property very simple.
The platform is clear and easy to use. The prices are very reasonable. Having used them many times, I am very happy to recommend this service.

Fantastic to advertise flat on this platform.
Great communication and user friendly site.