Vistaprint Arvostelua 

Vistaprint ended up costing me far more than if I used a local company. I used the New Zealand website and placed an order for flyers. I paid them and then was contacted by NZ customs asking for an extra $270 to release the flyers as Vistaprint had outsourced it to Australia. This was an unforeseen expense and cost me far more than if I had used someone else (cost me $210 more). The complaints process person was unhelpful and the experience has not been pleasant.

An expensive NIGHTMARE. Vistaprint, you are misleading customers with your delivery claims. False advertising. "4 Day Express Delivery Service" was confirmed, with a delivery date of 25.9. If you are importing into NZ, why don't you just tell your customers that orders with a value of +$399 will attract duty, gst & will require a full customs clearance? I have just paid an extra $569.71 for customs clearance, duty & GST plus an urgent delivery plus $430.43 for the t-shirts. This must make these the most expensive t-shirts EVER at a landed cost now of $1000.14. That's $71.43 per t-shirt. This is absolutely disgraceful. I'm going to the NZ Commerce Commission on this one. It doesn't help that I have sent this problem to you via email and I have had no answer. It has been an awful day trying to sort this situation out, with minimal help from Vistaprint. Your customer services people knew I needed this delivered today, and your representative (Denise) told me the t-shirts would be delivered today, which was totally and absolutely incorrect as they were stuck in customs. And nobody followed this up or even knew what to do. If I hadn't chased this up MYSELF they would still be stuck in there. Please advise a solution for my pricing issue. And DON'T tell me about the duty/GST bit. I want to hear an apology for publishing MISLEADING INFORMATION ON YOUR WEBSITE, and I want to hear the words "refund" and "sorry for all the stress you have suffered today". And "sorry that you've ended up paying extra for clearance & an urgent delivery". And "sorry that the t-shirt cost blew out to $71 each". And "would a refund help?". Why, yes it would, thank you. I WILL NEVER, EVER USE VISTAPRINT FOR ANYTHING EVER AGAIN. What a terrible, expensive mistake. And nothing from your company? Very poor service. My order number? It's C53FR-Z4A13-9L6. And by the way, at the top of the website where it says "help is here" - it's not. At least not until 10am,when we are already two hours into our working day here in NZ. Really annoying when you're trying to talk to someone to find out where an order is. Anyway Vistaprint - I look forward to hearing from you, when you have reviewed my case. Thank you.

I had ordered three products 1000 premium business cards * 2. And 1000 tri-fold brochure. I thought it would be great as I had ordered previously too. So I told my client that it will be here on the time. But it didn't and the client of mine was too much upset with me saying I lose business if you do like this which affect me as I was losing clients. so do deliver the products on time.