Vispring Arvostelua 

After buying a mattress in 11/2024 and trying for almost 2 years to get a technical visit about the problem we have, the man comes to our house, takes the pictures and in 4 days we get the answer that they can’t do anything about the problem because the mattress is above 2 90cm beds and not only one. They say the insurance only covers mattresses that are used in 1 part beds. Not one person told us that when we bought the mattress and our issue with the mattress sinking is where our body lies down, not at the middle of the mattress. So we payed more than 4,000€ for a mattress that sinked in less than 6 months, took 2 years to get help and then they tell us that is our fault. This company can not entitle themselves as luxury company nor luxury items or costumer service. This is pure bullshit. I will never recommend this to anyone. Shitty products, shitty costumer service and only expensive.

I had high expectations for this mattress, but it was uncomfortable from day one. I persevered, hoping it would ‘soften up’, but within a year the bed had developed a visible dip.

The company calls this “settlement”, which feels like a convenient way to deflect rather than acknowledge the product simply isn’t good quality. None of the older and far cheaper mattresses in my household dip like this. In fact, I’ve never seen a mattress develop such deep indentations as a Vispring mattress.

Let’s be honest: your beds sag, your mattresses dip, and the result is back pain.

For a product at this price point, failing at its most basic function; providing a good night’s sleep, is unacceptable.

After years of poor sleep, aching joints, and waiting for a miracle that never came, I’ve finally ordered a less expensive but far better quality mattress (definitely not a Vispring). It arrives next week, and I couldn’t be happier to move on.

I had extremely disappointing experience with Vispring. I was waiting for my order for 7 months and not 4 to 6 weeks as Vispring promises. Out of 2 beds 2 arrived incorrect. Vispring promised 15% discount to compensate for the inconvenience casused, which I have never received. I waited for 3 months for for replacement beds and one of them arrived with a cut on the base, Vispring never took any responsibility for that either. I asked to offer me a mattress topper to make it up for all their mistakes, but they declined, never even extended a discount which was originally offered. Not worth your money. Customer service is just awful.

We bought a Vispring Furston mattress from John Lewis for £2199 in July 2021. It is now compacted in sections where we sleep with a big ridge in the middle. It is less than comfortable but not terrible to sleep on, certainly not what you would expect. The biggest gripe is that it looks awful. Even with the mattress topper it looks like a ratty, cheap, lumpy old mattress. When I make the bed up it looks dreadful.
We have another vispring mattress which we’ve had for about 20 years and it’s still immaculate with no dip at all, so I have no idea why this one is so rubbish.
We have the required mattress topper, the mattress pad and I have turned the enormous heavy mattress monthly,
I complained to John Lewis, and Vispring organised for Emmiera to come and assess the mattress, which happened this morning. The technician has somehow managed to photograph the dip in the bed as 2cm using some dark magic and a heavy agenda. I measure the dip to be around 6cm.
I will never buy another vispring mattress and I would not recommend Vispring again. Quality has dropped and their guarantee is useless. 5 years use for a mattress which cost over 2k is astonishing.
EDIT:
The report was sent to Vispring and predictably they have assessed that there is nothing wrong with the mattress.
I will never buy another Vispring mattress. The quality is shabby. Goodness knows what you have to spend to get a good one; you would have thought that £2200 was enough, and it didn’t even last 5 years. Appalling. The one we bought 18 years ago is still in perfect condition so it seems the newer ones are lower quality.

Amazing customer service from
Michael. Replacing my 80 year old parents mattress. Only note is it’s a shame their service wasn’t consistently like Michael’s.

The speed and total efficiency in which my problem was dealt with. It speaks volumes and I would always be very happy to recommend both the Vispring brand and customer service.

We purchased a king-size ViSpring Sublime Superb mattress (medium/medium) from The Clean Bedroom / ViSpring NYC for approximately $25,000 in November 2025. We chose ViSpring because of its reputation for craftsmanship, natural materials, and dual-layer pocket coil construction. After testing the mattress in the showroom, we felt confident in the purchase.

Unfortunately, the experience became very stressful once delivery began.

The mattress is extremely heavy (well over 200 lbs.), yet only two delivery personnel were assigned to the job. Before the mattress was brought into the house, the protective cardboard packaging was removed, which appeared to reduce its stability during transport. It was then carried upstairs without lifting straps or other visible support equipment. During the maneuvering on the staircase, I observed the mattress bending into a pronounced V-shape under its own weight.

At this price point, I expected a true white-glove delivery experience with properly trained personnel and handling procedures appropriate for a luxury mattress. Given the way the mattress was handled, I became concerned that excessive stress may have been placed on the internal spring system. Afterward, we experienced noticeable sagging and discomfort, which led me to believe the mattress may have been damaged during delivery. What made this especially frustrating was that the handmade mattress had already been transported roughly 3,300 miles from England, only for the probable damage to occur during the final few feet into our bedroom.

The mattress was ultimately replaced under the ViSpring Comfort Pledge, with the firmness changed from medium/medium to firm/firm and the configuration changed from a standard king to a split king. While the split king design is more practical for handling and rotation, we ultimately found the replacement mattress too firm and frequently woke up with back pain.

We later learned that some other luxury mattress retailers proactively request measurements and photos of the delivery route beforehand to help ensure safe handling of the mattress. That level of planning and care was absent in our experience here.

In the end, while ViSpring mattresses may feature beautiful materials and impressive craftsmanship, our overall ownership experience — particularly the delivery, handling, and resolution process — fell far short of our expectations for a luxury product at this price level. Despite spending approximately $25,000, we were ultimately left with a mattress that we still find uncomfortable. I also contacted ViSpring directly in Plymouth regarding these concerns but never received a response.

Don’t waste your money!
We have had problems with one of our mattresses from day 1 with the tufts coming out. We were told by service engineer that tufts were decorative , I suspect after he was called out a 3rd time to reassure us. As a result over the years more and more have come off and the mattress has now collapsed. This is 9 years old and it’s part of a zip together set so our choice is to replace one with another vi-spring ( as the other mattress is not damaged) or buy two new. The supplier offered us a new mattress at a laughable discounted rate which was dearer than one we could get online ourselves!! We bought a vi-spring because of the reputation and lifetime guarantee- never again
We’ve gone with a new bed from elsewhere thats high quality from a Uk company with a 10 guarantee because let’s be honest what use is a lifetime guarantee if it’s not worth the paper it’s written on. The new one has cost less than one mattress from Vi-Spring from a friendly local dealer who has given us some assurances and we are confident that after trying and seeing what we’ve bought the choice to get new at a better price isn’t a detriment to quality. I think Vi-Spring lack in customer service, care and quality

Recently bought a vispring mattress a couple of weeks ago with the base and headboard, I have been finding it extremely hot and quite uncomfortable, it has now given me lower back pain. I have a medium tension which I sleep on which is correct for me my partner has the firm side correct for his weight . I did explain to customer services at Vispring and the LadyI spoke to was very dismissive and unhelpful. She told me that I probably had been mis- sold the product by the furniture store. I spoke to the furniture store and they said as it was a sale item they were not able to help me. So I have a rather expensive £5000 investment that is very uncomfortable causing me back pain and overheating me. Not sure what to do next as neither Vispring want to help and neither do store . Very disappointing and upsetting.. I have learnt a lesson just because you pay a lot does not mean you get good service or good quality.

Response to your reply.

I did email you the very first few days of having the bed and didn’t get a reply or any form of acknowledgement. It has taken me to put a review up to get any sort of response, even though it’s a generic response.
I still feel I will be wasting my time as as my experience with customer service with Vispring was extremely poor .i believe Vispring will just want to pass it back to the retailer and the retailer is highly unlikely to want to take the bed back .
Vispring made the bed, and there is clearly faults with it. It’s strange in the showroom a 10 minute lie down feels great, but a nights sleep is another matter

The worst experience I have ever had with a mattress. I have a Vispring tiara that has been horribly uncomfortable since the first week. It felt okay for like three days.

I have slept on some of the cheapest mattresses ever, including a 200 dollar costco mattress but this Vispring is so awful that sleeping on my carpeted floor is actually much more comfortable. I think even a hardwood floor would be more comfortable than this mattress.

Good luck getting any help with this issue from Vispring either. Stay away! Trust me, you do not want a Vispring. You'd be better off getting a medieval torture device to sleep on.

I have hand on heart just had the most helpful customer phonecall I have ever had in my life, with Mark the customer service supervisor.

I was made to feel I could ask anything, and Mark was exceptional in how he dealt with my enquiries. He is a credit to the team.

We are just working on getting my mattress to be perfect and he was so kind with his time and all the options around bed bases etc, and the comfort guarantee.

Honestly, I have never had a more reassuring and helpful customer service call. It has given me complete confidence in this brand. I hope he is commended.

Lovely chap too.

Having previously owned lower priced brands which lasted at least 15 years, comfortable every night, all still enjoyed by guests, in use as spare beds: I was persuaded to invest a huge amount more to purchase three new vispring beds, on the basis they were the very best quality, to replace them for my family’s every night use. None have lasted a fraction of the time. The mattresses fast ‘collapsed’, dented (despite turning as instructed), buttons fast came off the mattresses and they became supremely uncomfortable. The divans seem ok but the three mattresses have all required disposal. Exceptionally disappointed.

I rang up Vispring today with reference to a very bad experience of buying a totally unsuitable mattress and topper for my needs! I spoke to an exceptionally kind and understanding chap called Mark who couldn’t have been more helpful. My fears were correct! I had not been given correct information regarding specific info on Vispring mattresses and toppers. As a result I bought totally the wrong tension and the most expensive topper which was never going to be suitable. Both being too hard when I needed something far softer both in tension and also in their feel rating of 1 to 5. I didn’t know this info when buying the mattress. I’ve had to order a new mattress and a base. Had I not bought one,Mark was willing to sort out my issue and give me a suitable new one which would have been far better for my weight and feel preferences. Sadly I’ve still wasted £6700! I cannot fault Vispring. I can see their products are fantastic. I wish I had spoken to Mark a little sooner! Had I known I could deal with Vispring direct they would have kindly provided me with a different mattress which suited my body weight and the right feel for me! Considering none of this was their fault I cannot fault them. Great customer services. I’ve read very negative reviews but this is not my experience at all. I just wish I had never bought the mattress and topper from a place which didn’t give me the advice I needed regarding body weight etc. I also wish I had known how good customer services are! This awful experience has cost me just shy of £10000! If anybody reads this review please please make sure you do your homework work! Vispring mattresses have different feels to their tops and it’s also important to buy the right tension for your body weight. My own experience of Vispring direct has been fantastic. It’s the shop I bought it from who blatantly didn’t give me the information I needed. Lying on a bed for ten minutes will not be enough time to tell if it’s going to be comfortable. I believe Vispring are so tailored to one’s needs you need to be given comprehensive information to choose the right one! Sadly I was not!
Thank you Mark. You did your best for me and although I’ve still wasted so much money I very much appreciate our call today.

I had a problem with our headboard on our Vispring bed, it kept coming off the brackets. I contacted Vispring and even though the headboard was out of guarantee they sent me new brackets.

Great customer service, and both our VS beds are amazing! Dropped them a query today around an hour ago and somebody from the team got in touch with the answer we needed in no time at all!

We bought our mattress 3 years ago. We went for Vispring as it is seen as the best mattress around…from reviews an online. Within 2 months our mattress developed a noticeable ridge in the middle. We finally got someone out to survey it. They even commented how big the ridge was. Most mattress companies allow for a 4cm dip before they take action. Be warned that Vispring is 6cm! Our dip was just over 4cm, so normally would have been replaced. We got no communication after the survey, which was disappointing and shows their lack of customer service, along with lack of customer service from the store - ‘And so to bed’. My wife and I suffer from back pain and we can only
put this down to the mattress, as we didn’t have it before.

I would encourage people to think twice about visiting and read the T&Cs. Their customer support is non existent. The whole Made in Britain nonsense is either a sign of the poor quality of British build or a way to increase the price to cater for the far right.

We purchased a ViSpring Herald Superb Mattress one year ago. We wanted to purchase the soft mattress, but we were prevented from purchasing it due to our weight (you must weigh under 80kg to purchase a soft mattress and receive the guarantee) (At 6.2 and weighing 82kg, I am not overweight)
We should have realised at this point, that Vispring weren’t for us,
However the shop manager assured us that if we found the medium mattress too hard, Vispring would change the tension.
After 3 months of no sleep, Vispring did change the tension, at a cost to us of £100 for redelivery.
The mattress is marginally softer, but by no means the same soft tension as the 7 shops we visited, testing the mattresses before we purchased.
One year on, many, many hours lying awake on a rock solid mattress and a bad back every morning, I have decided to write this review to deter anyone who is tempted by Vispring.

Steer clear if you want a soft bed.

Our old Relyon soft mattress cost us the same amount and provided years of excellent sleep and we wish we had stayed with the reliable Relyon brand.

Edit to my review since Vispring have replied with exactly the same generic reply they sent 2 years ago. I have contacted your customer service via email straight after purchase who were of no help whatsoever.
I wrote a review 2 years ago which for some reason no longer seems to be showing. I have been really disappointed with my Vispring Elite mattress. It felt completely different to the one in store, harder and not comfortable at all. Furniture village did honour their agreement of swapping to a different tension so I went from medium to soft. Unfortunately I found little difference, still uncomfortable to sleep on with a terrible smell that I sadly have to say 2 years on is still noticeable. Vispring offered no resolve to this and I found their customer service poor.

I will start this review with a caveat, we have owned three Vispring Devonshire mattresses in our lifetime and all but the last one have been spectacular. We had an issue with our last one and whilst any support was initially denied (settling was within tolerance), Mark from Vispring reached out and quite frankly gave us the best customer service that we have ever received. (He 100% deserves a bonus this year).

We are now the proud owners of a new mattress and we now have the tools (regular turning and flipping) to help us keep the mattress in tip top shape for as long as possible. We were not made aware but natural mattresses will always settle and contour to the bodys shape and so moving forward, we can be a bit more careful.

I don't need to wax lyrical about the mattresses because chances are if you have owned one or tried one in a furniture store you will know that their product is unbeatable. It's a British brand with a wonderful history and did you know they furnished the suites on the titanic? I sure didn't...

Anyway, the mattresses and divans are excellent but in addition to that, the customer service is 100% perfect. What does that mean? It means you can buy a Vispring mattress knowing that you've got a 30 year guarantee which is backed up by the sharpest and most emphatic customer service team in the UK.

Yes, they seem expensive but sleep is an investment. We spend a long time (cumulatively) in bed and it's important that we make the right choice when it comes to bedding, beds and mattresses. For the latter, just use Vispring.

Thanks again for turning this frown upside down and we will continue to sing Vispring's praises at every opportunity.

This mattress is incredibly comfortable—supportive and soft. The materials feel high-quality, and I’ve been sleeping better since day one. Customer service was also excellent: responsive, helpful, and quick to resolve my questions. Overall, a great product