Visit Carcassonne Arvostelua 

Vastaus yritykseltä Visit Carcassonne

2 päivää sitten

Thank you so much for your wonderful 5-star review! We’re delighted to hear that you had such a great experience in Carcassonne.

We’re also very pleased that you enjoyed the audio guide provided by the Château et des Remparts de Carcassonne, which is available for purchase exclusively on site and allows visitors to discover the monument at their own pace.

At Visit Carcassonne, our goal is to make planning your visit as simple and enjoyable as possible, from booking your entrance tickets to discovering this exceptional medieval site.

Thank you again for choosing Visit Carcassonne, and we hope you’ll keep wonderful memories of your visit!

Vastaus yritykseltä Visit Carcassonne

4 päivää sitten

Thank you very much for your wonderful 5-star review!

We’re delighted to hear that you enjoyed exploring the medieval city of Carcassonne, its winding streets, atmosphere, shops and restaurants, as well as discovering the castle and ramparts.

At Visit Carcassonne, our goal is to make discovering this exceptional UNESCO World Heritage site as simple and enjoyable as possible, from preparing your visit and accessing your tickets to helping you get the most out of your time in the medieval city.

Thank you for choosing Visit Carcassonne, and we hope to welcome you back to Carcassonne in the future!

Vastaus yritykseltä Visit Carcassonne

5 päivää sitten

You were in fact able to confirm that the tickets purchased through Visit Carcassonne worked perfectly and gave you access to the Château and Ramparts of the Medieval City of Carcassonne.

Regarding the smartphone audio introduction to the history of the Medieval City of Carcassonne, it was available for download directly below your tickets. You simply had to download it in order to listen to it on your smartphone.

Vastaus yritykseltä Visit Carcassonne

4.8.2026

Thank you for taking the time to share your feedback. We’re sorry to hear that our introduction audio guide did not meet your expectations.

Our introduction audio guide is intentionally designed as an introduction to the history of the Medieval City of Carcassonne. As clearly stated on our website, its purpose is to provide visitors with the essential historical context before or during their visit, rather than an in-depth commentary. If you were already familiar with the city’s history, it’s understandable that some of the content may have felt repetitive.

We also explain on our website that the audio guide available for purchase on-site for the Château and Ramparts is a complementary product focused specifically on the Château and Ramparts. By contrast, our introduction audio guide covers the Medieval City as a whole and provides a concise overview of its history to give visitors the broader context before exploring the site. These two audio guides are therefore designed to complement each other and provide a more complete experience, rather than being comparable products. If you were already familiar with the history of the Medieval City, it’s understandable that you may have found our introduction guide less useful.

That said, we truly appreciate your comments and will take them into account as we continue improving the content of our introduction audio guide.

We hope, however, that the booking process, ticket collection, and overall service provided through our website met your expectations, as making access to Carcassonne as simple and seamless as possible is one of our main priorities.

Thank you again for your feedback, and we hope you still had a wonderful time exploring Carcassonne.