Vision Specialists Corp Arvostelua 

**Subject: Unauthorized Lens Order, Incorrect Prescription, and Misleading Business Practices**

My concerns extend beyond a simple disagreement over a purchase and involve what I believe to be poor communication, a lack of informed consent, and the manufacture of eyeglass lenses that did not match my valid prescription.

I originally sent my eyeglasses to Vision Specialists for one purpose only: **to repair the frame**. The prescription lenses already installed in the frame were functioning properly, and I did not request replacement lenses or indicate that I wanted new lenses manufactured.

After receiving my glasses, I discovered several troubling issues.

First, Vision Specialists sent me an invoice that included the cost of new prescription lenses and blue light protection. At no point did anyone clearly explain that I was purchasing an entirely new set of prescription lenses. I reasonably believed the invoice reflected the cost of repairing my glasses, which was the service I had requested. Had I been informed that the invoice included new lenses, I would not have authorized the purchase.

Second, Vision Specialists never requested my current eyeglass prescription before manufacturing new lenses. Instead, they proceeded to produce lenses without confirming my prescription or obtaining my express authorization to replace lenses that were already in good condition. As a result, the lenses that were manufactured did **not** match my optometrist's prescription.

Both cylinder powers were reduced, and the axis values were altered. These are not insignificant differences, and they have negatively affected my vision.

When I contacted the company regarding these concerns, rather than acknowledging that the lenses did not match my prescription or addressing how this occurred, I was told that my vision problems were because I "squint" too much and that this was causing my eyesight to worsen. This explanation is both inappropriate and unsupported. My concerns relate to the fact that the lenses I received do not correspond with my doctor's prescription, not because of any alleged changes in my eyesight.

To make matters worse, the only resolution offered was for me to purchase yet another set of lenses from Vision Specialists because they could provide them "cheaper" than my optometrist.

That entirely misses the point.

I was **never shopping for inexpensive replacement lenses**. I was looking for an accurate repair of my eyeglass frame. I did not request replacement lenses, particularly when the original lenses I sent with the frame were perfectly functional. My expectation was accuracy, transparency, and professional communication—not an unsolicited lens replacement followed by an attempt to sell me another set of lenses to correct errors that should never have occurred.

Finally, Vision Specialists has refused to accept responsibility, stating that because the lenses were custom-made they cannot be refunded or resold. While I understand custom lenses cannot be resold, that does not address the fundamental issue: **I did not knowingly authorize the purchase of replacement lenses, nor were those lenses manufactured according to my valid prescription.**

As a consumer, I expect:

Clear disclosure before additional products or services are provided.
Express authorization before manufacturing custom prescription lenses.
* Accurate reproduction of a valid prescription.
* Honest and professional communication when concerns are raised.

Unfortunately, my experience fell well short of those expectations.

I respectfully request that this matter be reviewed and that an appropriate resolution be provided. At a minimum, Vision Specialists should acknowledge the failures in communication and the incorrect manufacture of my prescription lenses rather than placing responsibility on me or attempting to sell me additional products.

Sincerely,

The customer service was helpful with the shipping too.
I bought two pairs of Serengeti sunglasses and they are absolutely amazing and authentic.
Will definitely buy from them again!

Ordering online can always feel like a bit of a gamble. But I received my order quickly and as expected. They even reached out via email to double-check some details. Very fast, very professional. I would buy from them again and I would recommend!

From the moment I called him he was a professional, I knew I found the right person. Buying my favorite pair of sunglasses was extremely helpful and simple. I appreciate the help.

the service was very good and very helpful the owner is very sweet very kind and super helpful he is the best person who has sold my glasses i recommend him he is very handsome

Great customer service! Definitely recommend! 5 stars!

I was looking for specific frames and I’m glad I came across Vision Specialists as they were able to help me out without hassle and were very knowledgeable when responding to the questions I had for them!! Excellent product AND customer service. Recommended 100% Thanks again!

High quality glasses, good customer service.
And they are offering a lower price than the market price.
I definitely recommend it.

Ordered my Easyclip eyeglasses from visionspecialists.org. Despite being international shipment I got the order within 7 days. I am very happy with the service.
Rossi was very helpful 👌

I purchased Chopard frames 1/8 and paid extra for 1-3 day priority delivery. They “supposedly” shipped frames from a “self service” USPS kiosk on 1/12 and sent me a tracking number. They were not shipped priority, and it originally said delivery would be Tuesday 1/20. Since 1/12, there is no in transit movement, 3 days after dropping at USPS which makes no sense, or update other than the note that someone used a self service drop. USPS does not show it moving in their system. I do not believe this package was ever dropped at all. Customer service first said they would credit my priority shipping that I paid, and they still have not. But more importantly, they are no longer responding to messages or helping track or figure out what happened. I think this company is a scam. They now have almost $800 and are ghosting me. I’ll be disputing my charge with my credit card. And if I were you I’d stay away from this company.

Although I returned the glasses, they were beautiful and I recommend them! I just didn’t like how it fit my face personally

Since I use contact lenses so I use disposable lenses which I order in every six months from visionspecialists.Very good experience so far.

I ordered an eye frame from these guys and it was delivered within 5-6 days time period. Quality was also good with the prescription.

would say it was the awesome experience with shopping experience in terms of placing an order to site nevigation and delivered in a week time and at last the quality was as expected.

I love my glasses and I faced good quality with no extra cost.

I was amazed when i visited the website visionsecialist.org after seeing the numerous range of sunglasses at very nominal prices. I have ordered one pair of sunglasses one for me and another for my wife. We received with in 3 days of placing the order. Had a wonderful experience with them. Keep up the good work guys. I appreciate your delivery system and products variety after experiencing it.

Cheers
Chris

I have ordered two pair of sunglasses few months back. I am just enjoying. Its a part of my life. I just cant live without them. I recommend my friends also to experience them. They are also enjoying it. Thanks visionspecialist.org to provide such a product at nominal price.

Cheers !!!
June

Ordered sunglasses for my younger sister for her birthday present. She was very after i gave her cool sunglasses. Thanks a lot visionspecialist.org for making my sister's day. Had a great experience.

Cheers !!!
Erin Conway

Amazing sunglasses in terms of looks and comfort. I did not believe after seeing the product list at that price. I recommend some friends of mine and they are also enjoying it. Guys go get one for you.

Cheers!!!
Pamela Nash

Enjoying my sunglasses in a family trip.

At given rates, visionspecialist.org offers a great deal with maximum quality, better looks and a wide variety of range.

Recommend everyone to visit and see what is there in it for you ...

Thanks
Jay D harrid