Vision Properties - Leeds Arvostelua 10

Very stressful experience with Vision Properties Leeds. Repairs for a bathroom leak took 2 months, and we had to move between hotels while pregnant. We were told to pay hotel costs upfront and are still waiting for £427 reimbursement despite repeated follow-ups. Communication and handling of the situation have been extremely disappointing.

Cancelled appointments to make a 5.15 viewing and was left waiting in the cold.

We emailed the contact we had and was told the agent was on another viewing and would call us.

After waiting another 25 minutes we decided to leave as we hadnt been contacted and no one had shown.

Now two hours later no one has been in touch .

I am suprised Citu have trusted this unprofessional company to manage such a fantastic development in Leeds.

Avoid Vision properties at all costs.

My next call will be to CITU to let them know of our dreadfull experience

These guys are excellent. They have looked after my property for over 8 years with changes of tenancy all handled efficiently. Best Agents I have ever dealt with.

My company just bought a property in LS14, and we’re all set for new tenants. I have to say, working with Vision Property, the management company handling the place, has been amazing—way better than any other property management firm I’ve dealt with.

Their financial transparency is honest, helpful staff and they kept me updated on everything, from viewings to the renting process. Even when we had a last-minute cancellation from some potential tenants, they were optimistic.

A big shoutout to Nathan, Azam, Katie (who organised the appliances and kept me in the loop), Jordan, and especially Ms. Sarah Skentzou. Sarah, you were a lifesaver! Your support really eased my worries about finding tenants—I honestly thought it might take until next year.

I definitely recommend Vision Property to any property investor looking for excellent property management services. Looking forward to my next property purchase! Thanks!

Sarah E Stephenson
Sarah Wenno Property Ltd

This is the first review I have ever left on Trustpilot. It rarely seems worth it but my short time dealing with V1sion Properties has been so needlessly complex, difficult and frustrating that on this occasion it seems worth it.

I messaged vision properties through Spareroom about one of their listings.

The first red flag was when they replied telling me that the listing was for the entire property rather rather than just 1 room, despite the listing describing “the room” and only showing pictures of 1 bedroom. I queried this and they replied saying that they had been looking at the wrong listing and that it was infact just for the 1 room as previously thought.

I then had to query a second detail. The listing had been set to “Mon-Fri”, suggesting that the property had to be vacated at weekends and was only available for new prospective tenants between Monday and Friday. This seemed unlikely to be the case and worth querying, especially as I was travelling to Leeds for the viewing and on the off chance it really was only Mon-Fri, it would be no good for me and thus not worth viewing.

I had to ask 4 times to get an answer to this question.
1st time - no reply
2nd time - answered a different question I had not asked
3rd time - answered another different question I had not asked
4th time - finally received an answer to my original question.

By this point we had partially organised (albeit unconfirmed) a viewing for Friday morning. On Thursday I messaged them to confirm this. They didn’t reply. Thursday afternoon I followed up on this, but once again they did not reply. I messaged again and tried to call their office in the evening but it was to no avail. I then messaged them in the late evening once again in the hope that they may pick it up early in the morning.

Unfortunately there were no replies in the morning so I had to decide whether or not to make the early trip to Leeds to potentially view or not. I arranged transport and arrived in Leeds and had to call their office only to be told that the viewing was not going ahead as it was unconfirmed.

The issue with this, as I explained on the phone, is that if a time is loosely agreed upon as V1sion then completely stop reading and replying to messages from lunchtime the day before, it makes it very difficult to know what to do.

Unfortunately the rental market is so overcrowded and I suspect they know this so there’s little incentive for them to make sure I have a decent experience with them as I suspect they can easily find plenty more potential tenants.

As such, I’m now in Leeds with nothing to do until my next viewing in 4 hours. All it required was for someone at V1sion to reply to messages the day before to avoid this issue. It’s a real shame they didn’t bother.

I’ve never lived in a V1sion managed property so can’t confirm how the experience is, but with the above experience in mind, it’s probably a good thing im not going to end up with the room. It’s anyone’s guess what it would be like trying to coordinate solving a real problem in one of their properties.

What a waste of time. I’ll be looking elsewhere from now on.

Absolutely awful! Seeing a company ran in this manner makes me feel like I could create my own. 🤣

The worst experience trying to rent a property I have ever known. The entire process was so drawn out and time consuming, no compassion is shown for people trying to rent a property.
To improve Vision need to learn to take
Accountability for wrong doing and not try to use people as scape goats so they don’t damage more peoples trust in letting agencies!

Had to leave my tenancy early, paid all the related fees. They made up excuses to avoid returning my deposit for 5 months. After involving a solicitor, they made up a separate set of "damages" even though I had not actually moved into the property, so couldn't cause any damages. Dishonest & greedy. Toby Green and friends.

Absolute joke. Booked a viewing, travelled from another city just to hear the property was let agreed two days prior. No phone call, no email, no apology when spoke with the manager - Toby Green. Rude, attitude, unprofessional. Avoid at all costs.

Whatever you do, do not rent at Greenhouse!

Vision has a contract with the Greenhouse community at LS11 6AD. It is such a convenient place and I have always wondered why people always leave...

Greenhouse Community has a contract with a bloodsucker billing provider called > My Sycous < who sends billings at prices out of this world.

Paying £300 for water and demanding full payment within a week, if you ask for any clarification they do not give you. Please I am saving you on his one.

The most ridiculous billing provider!!!

Unfortunately, I can't leave until ending my contract so I want to make sure people won't follow the same mistake.

AVOID ANY GREENHOUSE COMMUNITY (BEESTON RD, LS11 6AD )