20‑Year Customer– Still Being Billed After Porting, Two Months after porting
20‑Year Customer – Still Being Billed After Porting and Two Months Without Service
I was a Viatalk customer for almost 20 years, but the company has completely collapsed in reliability and ethics.
Timeline:
Service stopped working over six months ago – no inbound or outbound calls.
For months I tried to port my number to another provider, but Viatalk refused to release it and never supplied the required CSR (Customer Service Record).
After filing an FCC complaint (#8131354), they finally allowed the port — more than six months after service interruption.
My number has now been successfully ported and is no longer serviced by Viatalk, yet they continue to bill my credit card automatically each month ($6.45 so far for two months).
I submitted cancellation and refund requests through their support system — no response at all.
After waiting a week, I contacted my bank (Fidelity) to reverse the charge and block ViaTalk from further withdrawals.
This is not an isolated glitch. It looks like a pattern of charging customers for numbers they no longer service, betting that small recurring amounts go unnoticed.
I have updated my FCC complaint and will continue documenting this case until the FCC resumes normal operations.
For anyone still using Viatalk: watch your billing statements closely. Their legacy reputation from the 2000s no longer matches reality.
Long‑term customer, now permanently gone.